What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 34 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
Likelihood to Recommend
3CX
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesPresence Inbound
Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Pros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesPresence Inbound
- Real time reporting
- Historical Reports
- Supervisor interface
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Cons
3CX
- It can include outgoing fax functionality
- Voice quality appears to suffer greatly with weak Internet signal
- Setting up conference calls could be made simpler
- Can include texting capability

Verified User
Engineer in Engineering
Civil Engineering Company, 11-50 employeesPresence Inbound
- Sound Alerts
- Detail of who hangs up the call
- Less expensive support
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Likelihood to Renew
3CX
No score
No answers yet
No answers on this topic
Presence Inbound
Presence Inbound 9.0
Based on 1 answer
Price. Easy to use. Support.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Usability
3CX
3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Verified User
Manager in Information Technology
Automotive Company, 201-500 employeesPresence Inbound
No score
No answers yet
No answers on this topic
Support Rating
3CX
3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Presence Inbound
No score
No answers yet
No answers on this topic
Alternatives Considered
3CX
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesPresence Inbound
I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Return on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Presence Inbound
- Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
- In our sales presentations, Presence is one of our major strengths.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Screenshots
Presence Inbound
—Pricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Presence Inbound
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Presence Inbound Editions & Modules
—