3CX vs SnapEngage

Likelihood to Recommend

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

Read full review

Verified User

Administrator in Information Technology

Higher Education Company, 201-500 employees

View all 12 answers on this topic

It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

Read full review

Verified User

Engineer in Information Technology

Information Technology & Services Company, 11-50 employees

View all 13 answers on this topic

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Read full review

Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

View all 12 answers on this topic

Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
We can see which of our team members are available, busy, or not-available.
Ability to see some biographical information of chatters and to sync information with Salesforce.

Read full review

Verified User

Employee in Customer Service

Education Management Company, 501-1000 employees

View all 13 answers on this topic

Cons

I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
You need an SBC per location, which can be a point of failure.
You also need a server that might get disconnected, which is another point of failure.

Read full review

Daniel Merkl

IT Support

Cypress HealthcareHospital & Health Care, 51-200 employees

View all 12 answers on this topic

The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

Read full review

Verified User

Employee in Information Technology

Computer Software Company, 1001-5000 employees

View all 13 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$0

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

none
per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$60 per month

SnapEngage Editions & Modules

Edition

Business	60/month¹
Plus	140/month²
Premier	420/month³

includes 4 agents licenses
includes 8 agent licenses, premium integrations
includes 16 agent licenses, premium integrations, advanced features

Additional Pricing Details

Enterprise plans are also available and are custom tailored to the business' specific needs.

Likelihood to Renew

No score

No answers yet

No answers on this topic

SnapEngage 9.0

Based on 4 answers

I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

Read full review

Jessica Goode

Marketing Manager/Head Recruiter

SkySlopeReal Estate, 51-200 employees

View all 4 answers on this topic

Support Rating

3CX 5.4

Based on 4 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

Read full review

Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

View all 4 answers on this topic

SnapEngage 5.0

Based on 2 answers

I have never needed to contact them for support.

Read full review

Melissa McCormack

Senior Manager Customer Experience

Constant TherapyHealth, Wellness and Fitness, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

Read full review

Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

View all 12 answers on this topic

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

Read full review

Jillian Kreider

Communications Specialist and TLS Sales

RIEGL USAInformation Technology and Services, 51-200 employees

View all 13 answers on this topic

Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

Read full review

Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

View all 12 answers on this topic

It has allowed us to provide more service with a much smaller team than our phone team.
It provides us with data helpful to not only ourselves, but our marketing team as well.
It's customizable so it allows us to create and update our platforms immediately when needed.

Read full review

Michael Jacobson

Manager E-Services

Step Up For StudentsNon-Profit Organization Management, 201-500 employees

View all 13 answers on this topic

3CX

SnapEngage

Attribute Ratings

Likelihood to Recommend

3CX

SnapEngage

Likelihood to Renew

3CX

SnapEngage

Support Rating

3CX

SnapEngage

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

3CX Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

SnapEngage Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Add comparison