8x8 Contact Center vs. ebankIT Contact Center
8x8 Contact Center vs. ebankIT Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A |
8x8 Contact Center | ebankIT Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | ebankIT Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | ebankIT Contact Center | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | ebankIT Contact Center | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (6 ratings) | - (0 ratings) |
Usability | 8.2 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.2 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | ebankIT Contact Center | |
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Likelihood to Recommend | 8x8, Inc. | ebankIT No answers on this topic |
Pros | 8x8, Inc. | ebankIT No answers on this topic |
Cons | 8x8, Inc. | ebankIT No answers on this topic |
Likelihood to Renew | 8x8, Inc. | ebankIT No answers on this topic |
Usability | 8x8, Inc. | ebankIT No answers on this topic |
Reliability and Availability | 8x8, Inc. | ebankIT No answers on this topic |
Performance | 8x8, Inc. | ebankIT No answers on this topic |
Support Rating | 8x8, Inc. | ebankIT No answers on this topic |
In-Person Training | 8x8, Inc. | ebankIT No answers on this topic |
Online Training | 8x8, Inc. | ebankIT No answers on this topic |
Implementation Rating | 8x8, Inc. | ebankIT No answers on this topic |
Alternatives Considered | 8x8, Inc. | ebankIT No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | ebankIT No answers on this topic |
Scalability | 8x8, Inc. | ebankIT No answers on this topic |
Return on Investment | 8x8, Inc. | ebankIT No answers on this topic |
ScreenShots |