What users are saying about
8 Ratings
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Score 7.4 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

Well Suited: Small business that wants a phone system designed like a larger business. Users who spend a lot of time on the road. Less appropriate: Cost can be high for larger businesses. Geared more towards softphones, some users will not get much functionality if they don't want to try new updated features.
Matthew Strickland | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

  • IVR Management
  • Voicemail to Text / Voicemail to Email
  • Video Conferencing
  • User Management
Matthew Strickland | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

  • Needs more ring customization on phones.
  • Admin console could have better descriptions of what each function does.
  • Custom Rules can cause issues if you are not careful.
Matthew Strickland | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

Avaya Cloud Office 10.0
Based on 1 answer
Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.
Matthew Strickland | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

No answers on this topic

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

  • Positive: Helped our customers with better phone systems.
  • Positive: It is easier than ever to receive calls when out of the office.
  • Negative: Is a steep learning curve for users of extremely old phone systems.
Matthew Strickland | TrustRadius Reviewer

Screenshots

8x8 Express

Avaya Cloud Office

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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