What users are saying about
12 Ratings
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80 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Avaya Cloud Office

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80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Avaya Cloud Office is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
8.7

Avaya Cloud Office

87%
34 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
9.0

Avaya Cloud Office

90%
33 Ratings

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.
Anonymous | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

  • When we used it, there were some bugs where incoming calls did not always show up.
  • Customers would sometimes complain the number came over as "spam" and not our work #.
  • Video integration on app could be a bit improved on connection and functionality.
Brandon Losover | TrustRadius Reviewer

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

Avaya Cloud Office 9.0
Based on 33 answers
It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
Carlos Santos | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

No answers on this topic

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Avaya Cloud Office

  • In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
  • Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
  • The app has been great for setting up meetings and project communication in group messages.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Avaya Cloud Office

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