8x8 Express vs Avaya Cloud Office

• Being able to forward calls to my cell phone when I am out of office.
• So much functionality. So many options.
• One set price instead of a bunch of add-on fees.

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• Company's promise of providing Gold Standard of Cloud Five9 availability.
• Very responsive customer support and support directly from Avaya and not Ring Central.
• Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
• One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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• Setup is a pain.
• Transferring numbers take a long time.

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• When we used it, there were some bugs where incoming calls did not always show up.
• Customers would sometimes complain the number came over as "spam" and not our work #.
• Video integration on app could be a bit improved on connection and functionality.

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• We are still learning all the nuances but we miss much fewer calls.
• Transitioning calls to the appropriate person is much easier.
• Ease of use.

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• In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
• Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
• The app has been great for setting up meetings and project communication in group messages.

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