What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 8 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
8x8 Express
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
Well Suited: Small business that wants a phone system designed like a larger business. Users who spend a lot of time on the road. Less appropriate: Cost can be high for larger businesses. Geared more towards softphones, some users will not get much functionality if they don't want to try new updated features.
Level 3 onsite technician
Computer GeeksInformation Technology & Services, 11-50 employees
Pros
8x8 Express
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
- IVR Management
- Voicemail to Text / Voicemail to Email
- Video Conferencing
- User Management
Level 3 onsite technician
Computer GeeksInformation Technology & Services, 11-50 employees
Cons
8x8 Express
- Setup is a pain.
- Transferring numbers take a long time.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
- Needs more ring customization on phones.
- Admin console could have better descriptions of what each function does.
- Custom Rules can cause issues if you are not careful.
Level 3 onsite technician
Computer GeeksInformation Technology & Services, 11-50 employees
Support Rating
8x8 Express
8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
Avaya Cloud Office 10.0
Based on 1 answer
Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.
Level 3 onsite technician
Computer GeeksInformation Technology & Services, 11-50 employees
Alternatives Considered
8x8 Express
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
No answers on this topic
Return on Investment
8x8 Express
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
- Positive: Helped our customers with better phone systems.
- Positive: It is easier than ever to receive calls when out of the office.
- Negative: Is a steep learning curve for users of extremely old phone systems.
Level 3 onsite technician
Computer GeeksInformation Technology & Services, 11-50 employees
Screenshots
Pricing Details
8x8 Express
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Avaya Cloud Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No