8x8 Express vs Avaya Cloud Office

Likelihood to Recommend

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Well Suited: Small business that wants a phone system designed like a larger business. Users who spend a lot of time on the road. Less appropriate: Cost can be high for larger businesses. Geared more towards softphones, some users will not get much functionality if they don't want to try new updated features.

Read full review

Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Pros

Being able to forward calls to my cell phone when I am out of office.
So much functionality. So many options.
One set price instead of a bunch of add-on fees.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

IVR Management
Voicemail to Text / Voicemail to Email
Video Conferencing
User Management

Read full review

Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Cons

Setup is a pain.
Transferring numbers take a long time.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Needs more ring customization on phones.
Admin console could have better descriptions of what each function does.
Custom Rules can cause issues if you are not careful.

Read full review

Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Support Rating

8x8 Express 5.5

Based on 1 answer

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Avaya Cloud Office 10.0

Based on 1 answer

Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.

Read full review

Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

No answers on this topic