What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 12 reviews and ratings
Avaya Cloud Office
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 80 reviews and ratings
Attribute Ratings
- 8x8 Express is rated higher in 1 area: Likelihood to Recommend
- Avaya Cloud Office is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.1
8x8 Express
91%
1 Rating
8.7
Avaya Cloud Office
87%
34 Ratings
Support Rating
5.5
8x8 Express
55%
1 Rating
9.0
Avaya Cloud Office
90%
33 Ratings
Likelihood to Recommend
8x8 Express
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.

Verified User
Employee in Information Technology
Hospital & Health Care Company, 5001-10,000 employeesPros
8x8 Express
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
- Company's promise of providing Gold Standard of Cloud Five9 availability.
- Very responsive customer support and support directly from Avaya and not Ring Central.
- Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
- One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Implementation Professional
BTTelecommunications, 10,001+ employees
Cons
8x8 Express
- Setup is a pain.
- Transferring numbers take a long time.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
- When we used it, there were some bugs where incoming calls did not always show up.
- Customers would sometimes complain the number came over as "spam" and not our work #.
- Video integration on app could be a bit improved on connection and functionality.
Account Executive
alphabroderRetail, 1001-5000 employees
Pricing Details
8x8 Express
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Avaya Cloud Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
8x8 Express
8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
Avaya Cloud Office 9.0
Based on 33 answers
It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
RPA Developer
Grupo BoticárioChemicals, 201-500 employees
Alternatives Considered
8x8 Express
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
No answers on this topic
Return on Investment
8x8 Express
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Avaya Cloud Office
- In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
- Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
- The app has been great for setting up meetings and project communication in group messages.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees