Likelihood to Recommend The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Read full review Pros So easy to use! Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording Telephone services without all the fees of a landline service Auto attendant, offering recordings of our messages Read full review User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats. The management interface for recordings is made in the rooms with the possibility of downloading them to the location. Link and file sharing with other participants. Chat with all participants and individual. Read full review Cons We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do. Read full review Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings Although it's adequate a slightly more intuitive UI would be helpful More integrated reporting at the end-user level. Read full review Likelihood to Renew I would like to have better communication with the support teams and do not want to have to port to a new system.
Read full review Usability There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Read full review Reliability and Availability Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
Read full review Performance We have not been faced to any performance issue.
Read full review Support Rating If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
Read full review In-Person Training whilst on site it was delivered by teams to the desks , not the fault of the trainer
Read full review Online Training The online training was clear and effective.
Read full review Implementation Rating Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
Read full review Alternatives Considered 8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
Read full review Scalability Scalability was less important for our organization as our needs are quite stable.
Read full review Return on Investment Being able to listen to phone calls when there is a discrepancy Keeping the honest honest by knowing we can listen to calls Easy to communicate internally, been very helpful and time saving Read full review This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed Read full review ScreenShots 8x8 Express (discontinued) Screenshots