What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 12 reviews and ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 27 reviews and ratings
Attribute Ratings
- 8x8 Express is rated higher in 1 area: Likelihood to Recommend
- MiVoice Office Application Suite (Mitel Application Suite) is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.1
8x8 Express
91%
1 Rating

8.9
MiVoice Office Application Suite
89%
7 Ratings
Support Rating
5.5
8x8 Express
55%
1 Rating

8.8
MiVoice Office Application Suite
88%
8 Ratings
Likelihood to Recommend
8x8 Express
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
MiVoice Office Application Suite
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

Verified User
Employee in Marketing
Leisure, Travel & Tourism Company, 51-200 employeesPros
8x8 Express
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
MiVoice Office Application Suite
- Call reporting
- Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
- Integrated with our email system.

Verified User
Project Manager in Marketing
Cosmetics Company, 201-500 employeesCons
8x8 Express
- Setup is a pain.
- Transferring numbers take a long time.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
MiVoice Office Application Suite
- It would be nice if they had more documentation on how to do things within the system that was easier to find.
- The software has so many features that it can be overwhelming.

Verified User
Administrator in Information Technology
Plastics Company, 201-500 employeesPricing Details
8x8 Express
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MiVoice Office Application Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
8x8 Express
8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
MiVoice Office Application Suite
MiVoice Office Application Suite 8.8
Based on 8 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Senior Systems and Network Engineer
DiamondITInformation Technology and Services, 11-50 employees
Alternatives Considered
8x8 Express
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
MiVoice Office Application Suite
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Internal Systems Specialist
Creative Business Resources (CBR)Human Resources, 11-50 employees
Return on Investment
8x8 Express
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
MiVoice Office Application Suite
- Efficient, easy to use conference system for better communication
- Useful mobile app to allow employee presence while out of office.
- Global directory removed the need for employees to maintain one.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employees