8x8 Express (discontinued) vs. MiVoice Office Application Suite (Mitel Application Suite)

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• Call reporting
• Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
• Integrated with our email system.

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• It would be nice if they had more documentation on how to do things within the system that was easier to find.
• The software has so many features that it can be overwhelming.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• Efficient, easy to use conference system for better communication
• Useful mobile app to allow employee presence while out of office.
• Global directory removed the need for employees to maintain one.

Incentivized