8x8 Express vs MiVoice Office Application Suite

Likelihood to Recommend

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

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Verified User

Employee in Marketing

Leisure, Travel & Tourism Company, 51-200 employees

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Pros

Being able to forward calls to my cell phone when I am out of office.
So much functionality. So many options.
One set price instead of a bunch of add-on fees.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Call reporting
Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
Integrated with our email system.

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Verified User

Project Manager in Marketing

Cosmetics Company, 201-500 employees

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Cons

Setup is a pain.
Transferring numbers take a long time.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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It would be nice if they had more documentation on how to do things within the system that was easier to find.
The software has so many features that it can be overwhelming.

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Verified User

Administrator in Information Technology

Plastics Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

8x8 Express 5.5

Based on 1 answer

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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MiVoice Office Application Suite 8.8

Based on 8 answers

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

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Steve Davis

Senior Systems and Network Engineer

DiamondITInformation Technology and Services, 11-50 employees

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Alternatives Considered

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

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