What users are saying about
12 Ratings
1 Rating
12 Ratings
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Score 8.1 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.0

    Versature

    80%
    Versature ranks higher in 3/3 features

    User templates

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    9.5

    Versature

    95%
    Versature ranks higher in 2/2 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    9.0

    Versature

    90%
    Versature ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Versature is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    9.0

    Versature

    90%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    10.0

    Versature

    100%
    1 Rating

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Versature

    Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
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    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
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    Versature

    • Working remotely: switching our operations to home was done easily through Versature's online portals.
    • Voicemail: transcription/voicemails received through email are very helpful.
    • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Versature

    • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
    • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
    • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Versature

      Starting Price

      $0

      Editions & Modules

      Versature editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        Versature

        I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
        Read full review

        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        Versature

        No answers on this topic

        Return on Investment

        8x8, Inc.

        • We are still learning all the nuances but we miss much fewer calls.
        • Transitioning calls to the appropriate person is much easier.
        • Ease of use.
        Read full review

        Versature

        • Good cost when we had shopped around.
        • Good value for the price paid.
        Read full review

        Screenshots

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