8x8 Virtual Office

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Top Rated
44 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
155 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
NetFortris (formerly Fonality)
7.2
Hosted PBX
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
6.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
7.5
User templates
8x8 Virtual Office
8.5
NetFortris (formerly Fonality)
6.8
Call reports
8x8 Virtual Office
8.0
NetFortris (formerly Fonality)
7.3
Directory of employee names
8x8 Virtual Office
8.4
NetFortris (formerly Fonality)
7.8

Call Management

8x8 Virtual Office
8.7
NetFortris (formerly Fonality)
7.2
Answering rules
8x8 Virtual Office
8.9
NetFortris (formerly Fonality)
7.4
Call recording
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
6.9
Call park
8x8 Virtual Office
8.6
NetFortris (formerly Fonality)
6.9
Call screening
8x8 Virtual Office
8.0
NetFortris (formerly Fonality)
7.3
Message alerts
8x8 Virtual Office
9.0
NetFortris (formerly Fonality)
7.4

VoIP system collaboration

8x8 Virtual Office
8.1
NetFortris (formerly Fonality)
6.1
Video conferencing
8x8 Virtual Office
7.9
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8 Virtual Office
8.3
NetFortris (formerly Fonality)
6.4

Mobile apps

8x8 Virtual Office
8.3
NetFortris (formerly Fonality)
5.0
Mobile app for iOS
8x8 Virtual Office
8.7
NetFortris (formerly Fonality)
5.7
Mobile app for Android
8x8 Virtual Office
8.0
NetFortris (formerly Fonality)
4.2

Pros

  • All services (Chat, Meeting, Phones) all in one application
  • 8x8 has been very flexible to work with as an organization and don't seem to be committed to strict arbitrary policies.
  • Does not require a VPN connection to use their solution.
Andy Breitsprecher profile photo
  • Customer service is outstanding! They were quick to solve any issue we had.
  • During set up the Fonality staff member did not close out our set up ticket until we were completely satisfied and ready to use the system on our own.
  • We needed a cordless system to use in our small office and it works great!
  • I love being able to keep the Fonality line at my desk and then pass it off to an attorney when my work day ends. It has just been a perfect set up.
Traci Ludke profile photo

Cons

  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo
  • It would be nice if the landline would also ring when you are using the computer hub and a headset.
  • A hold button on the cordless device would be wonderful as well.
  • Maybe provide a second charging station.
Traci Ludke profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
NetFortris (formerly Fonality)8.8
Based on 16 answers
The features, reliability and support have been excellent
Gary Fleming profile photo

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.0
Based on 4 answers
Solve when you open the ticket
Raghuvir Lavari profile photo

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
It's one of great for Salesforce integration
Raghuvir Lavari profile photo

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.0
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
Joseph Greaney profile photo

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney profile photo

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.7
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney profile photo

Alternatives Considered

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo
Fonality has the lowest cost of ownership and that is the main reason we stay with fonalty. The features are acceptable, as I said before some things could be better like the call recording is a manual process. I did not orginally choose fonality but whenever I tried to replace it the other PBX's cost more and I could not get the owner to agree to switch to another PBX
Ian Schwartz profile photo

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great
Raghuvir Lavari profile photo

Return on Investment

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo
  • Cost of ownership is low, we have looked at other phone systems and they seem to always cost more
  • Dropped call is a big problem, we still have this issue and when a customer complains that the rep hung up you need to call Fonalty to get them to tell you how the call disconnected
  • Allthough it is a manual process the call recording function is very useful as we can listen to a call to determine what really happened during that call that the customer is complaining about
  • The call foward feature has a lot of choces and functions, like when to foward, where to foward
  • ** Big negative ++ you can not use the foward function to answer calls in a queue, it must be a physical phone on the pbx to take queue calls. You can take other direct calls on a cell phone but no queue calls on a cell phone.
Ian Schwartz profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.