8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

NetFortris (formerly Fonality)

155 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

NetFortris (formerly Fonality)

Great for both small and large businesses. Great for mobile agents when you have the call center licence to forward calls appropriately. Does not work well if the agents aren't tech savvy, there is a learning curve to use the fonality system to the best of its ability. Although, the webinars provide good instruction. The ability for managers to listen in on calls with a call center license will help with training new recruits.
Joseph Greaney profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
NetFortris (formerly Fonality)
7.1
Hosted PBX
8x8 Virtual Office
9.8
NetFortris (formerly Fonality)
6.9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
7.2
User templates
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
6.8
Call reports
8x8 Virtual Office
8.2
NetFortris (formerly Fonality)
7.1
Directory of employee names
8x8 Virtual Office
7.6
NetFortris (formerly Fonality)
7.6

Call Management

8x8 Virtual Office
8.8
NetFortris (formerly Fonality)
7.3
Answering rules
8x8 Virtual Office
9.4
NetFortris (formerly Fonality)
7.5
Call recording
8x8 Virtual Office
9.3
NetFortris (formerly Fonality)
7.0
Call park
8x8 Virtual Office
9.4
NetFortris (formerly Fonality)
7.0
Call screening
8x8 Virtual Office
7.0
NetFortris (formerly Fonality)
7.4
Message alerts
8x8 Virtual Office
8.9
NetFortris (formerly Fonality)
7.6

VoIP system collaboration

8x8 Virtual Office
8.0
NetFortris (formerly Fonality)
6.3
Video conferencing
8x8 Virtual Office
7.9
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8 Virtual Office
8.2
NetFortris (formerly Fonality)
6.8

Mobile apps

8x8 Virtual Office
8.5
NetFortris (formerly Fonality)
5.2
Mobile app for iOS
8x8 Virtual Office
8.8
NetFortris (formerly Fonality)
5.7
Mobile app for Android
8x8 Virtual Office
8.2
NetFortris (formerly Fonality)
4.7

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Reliability of the system
  • The customization of the inbound call experience
  • Ability to transfer calls to a softphone, hardphone and cell phone
  • Great customer service
Joseph Greaney profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • More clear on the subscription features and costs at time of quotes
  • Remove unusable features from the softphone if subscription does not cover
Joseph Greaney profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
NetFortris (formerly Fonality)8.7
Based on 16 answers
With us it's all about price, price, price. If I can show a system that is cheaper then we would switch. There is another option of a plain asterisk box but then there is no support. You will be on your own. Note: Fonalty is just selling you asterisk with their customization. The core part of Fonalty is asterisk and if you have the skill set, you don't need Fonalty you can do this on your with free asterisk box. but as we need the support from Fonality and do not have an asterisk expert on staff we will continue to renew our service with Fonalty.
Ian Schwartz profile photo

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.0
Based on 4 answers
Solve when you open the ticket
Raghuvir Lavari profile photo

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
It's one of great for Salesforce integration
Raghuvir Lavari profile photo

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.9
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
Joseph Greaney profile photo

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney profile photo

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.7
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
We have chosen to switch our services to Telrad, as the offered the features we needed, and more directly looked at what works best for us. They have set up direct dial numbers to show as a caller ID, as well as a caller ID name, that never worked with Fonality. They have also been on site to help us with the transition and contact us daily during our "teething period" to make sure everything is working
Athena Turner profile photo

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great
Raghuvir Lavari profile photo

Return on Investment

  • No positive or negative impact, just a necessary need of the business
Tim Kyse profile photo
  • It would not be possible to quantify in dollar figures the negative impact that Fonality/NetFortris has had on our business. In the 20 months that we have had it, it is a constant topic of conversation, about which no one is happy. We have dropped numerous calls while attempting to transfer calls to and from "park."
Matthew Guerra profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.