8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

NetFortris (formerly Fonality)

155 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
NetFortris (formerly Fonality)
7.1
Hosted PBX
8x8 Virtual Office
9.8
NetFortris (formerly Fonality)
7.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
7.2
User templates
8x8 Virtual Office
9.1
NetFortris (formerly Fonality)
6.8
Call reports
8x8 Virtual Office
8.1
NetFortris (formerly Fonality)
7.0
Directory of employee names
8x8 Virtual Office
7.6
NetFortris (formerly Fonality)
7.6

Call Management

8x8 Virtual Office
8.8
NetFortris (formerly Fonality)
7.3
Answering rules
8x8 Virtual Office
9.4
NetFortris (formerly Fonality)
7.5
Call recording
8x8 Virtual Office
9.3
NetFortris (formerly Fonality)
7.0
Call park
8x8 Virtual Office
9.4
NetFortris (formerly Fonality)
7.1
Call screening
8x8 Virtual Office
6.9
NetFortris (formerly Fonality)
7.4
Message alerts
8x8 Virtual Office
8.9
NetFortris (formerly Fonality)
7.6

VoIP system collaboration

8x8 Virtual Office
8.1
NetFortris (formerly Fonality)
6.4
Video conferencing
8x8 Virtual Office
7.9
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8 Virtual Office
8.2
NetFortris (formerly Fonality)
6.9

Mobile apps

8x8 Virtual Office
8.5
NetFortris (formerly Fonality)
5.2
Mobile app for iOS
8x8 Virtual Office
8.8
NetFortris (formerly Fonality)
5.7
Mobile app for Android
8x8 Virtual Office
8.2
NetFortris (formerly Fonality)
4.7

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Customer service is outstanding! They were quick to solve any issue we had.
  • During set up the Fonality staff member did not close out our set up ticket until we were completely satisfied and ready to use the system on our own.
  • We needed a cordless system to use in our small office and it works great!
  • I love being able to keep the Fonality line at my desk and then pass it off to an attorney when my work day ends. It has just been a perfect set up.
Traci Ludke profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • The softphone options have not proven particularly reliable. The HUDweb application has some potential as far as a visual tool, but has just proven way too unreliable for everyday use. Would not recommend it for use. With that being said, a new softphone application is to be released on 12/16/16, so that may render use of HUDweb obsolete. Am hopeful the dedicated softphone application will prove worthy.
  • HUD Mobile is also less than an ideal solution. Not sure if the mobile OS is to blame for some of the disappointment, but having to run the mobile application in the foreground in order to receive calls is not really practical. Also, the design of the application is not very efficient as it's not obvious immediately how to get to the keypad and direct dialing an extension is not working for us. It does however make calls and can work, but it's more of a hassle than it's really worth. My remote sales team just uses their carrier minutes for calls.
  • The click to call feature while it has worked for us in the past, it has also caused issues with adding extra characters and logos in random areas of email messages, so our users have pretty much turned that feature off.
Scott Braun profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
NetFortris (formerly Fonality)8.7
Based on 16 answers
Superior service and reliability compared to alternatives and the the softphone ability is amazing to have for our situation
Joseph Greaney profile photo

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.0
Based on 4 answers
Solve when you open the ticket
Raghuvir Lavari profile photo

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
It's one of great for Salesforce integration
Raghuvir Lavari profile photo

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.9
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
Joseph Greaney profile photo

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney profile photo

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.7
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney profile photo

Alternatives Considered

It was one of the first things that Google showed. I've also used it in the past. Their customer service, I believe, puts them over the top over other vendors out there and you know when/if you need help, they have a friendly staff waiting to help you! Best service out there!
No photo available
We have chosen to switch our services to Telrad, as the offered the features we needed, and more directly looked at what works best for us. They have set up direct dial numbers to show as a caller ID, as well as a caller ID name, that never worked with Fonality. They have also been on site to help us with the transition and contact us daily during our "teething period" to make sure everything is working
Athena Turner profile photo

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great
Raghuvir Lavari profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • It would not be possible to quantify in dollar figures the negative impact that Fonality/NetFortris has had on our business. In the 20 months that we have had it, it is a constant topic of conversation, about which no one is happy. We have dropped numerous calls while attempting to transfer calls to and from "park."
Matthew Guerra profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.