8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
156 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

It is well suited for any large or small company as it works well and is very scalable. I would recommend it for any size company or scenario.
Mark Weingarten profile photo

NetFortris (formerly Fonality)

I was not a part of the company during the deployment of the system, however, I heard that it was quite expensive. So, if your company cannot afford the equipment necessary to host the server yourself, I believe they offer a cloud hosted solution. However, after investing as much as our company has in the stand alone server, we were not ready to make a financial obligation to move the system into the cloud. This means if our internet goes down at our main location, the other locations no longer have phone service. This is an expected result due to the configuration, however, you will have to make the decision as to what is best for your environment and situation.
Kevin Hulett profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
NetFortris (formerly Fonality)
7.2
Hosted PBX
8x8 Virtual Office
8.4
NetFortris (formerly Fonality)
6.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
NetFortris (formerly Fonality)
7.8
User templates
8x8 Virtual Office
6.6
NetFortris (formerly Fonality)
6.8
Call reports
8x8 Virtual Office
7.7
NetFortris (formerly Fonality)
7.5
Directory of employee names
8x8 Virtual Office
8.6
NetFortris (formerly Fonality)
8.0

Call Management

8x8 Virtual Office
8.6
NetFortris (formerly Fonality)
7.0
Answering rules
8x8 Virtual Office
8.7
NetFortris (formerly Fonality)
7.1
Call recording
8x8 Virtual Office
8.8
NetFortris (formerly Fonality)
6.7
Call park
8x8 Virtual Office
8.3
NetFortris (formerly Fonality)
6.7
Call screening
8x8 Virtual Office
8.4
NetFortris (formerly Fonality)
7.2
Message alerts
8x8 Virtual Office
8.9
NetFortris (formerly Fonality)
7.3

VoIP system collaboration

8x8 Virtual Office
7.8
NetFortris (formerly Fonality)
5.9
Video conferencing
8x8 Virtual Office
7.5
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8 Virtual Office
8.2
NetFortris (formerly Fonality)
5.9

Mobile apps

8x8 Virtual Office
7.5
NetFortris (formerly Fonality)
4.7
Mobile app for iOS
8x8 Virtual Office
7.5
NetFortris (formerly Fonality)
5.7
Mobile app for Android
8x8 Virtual Office
7.6
NetFortris (formerly Fonality)
3.6

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Call clarity and service reliability seem to be strong points for Fonality.
  • Affordability is reasonable with Fonality.
  • Fonality's integration with Allstate's eAgent system appears to be a strong point.
Andre Garner profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Fonality's call routing system is too complicated. I have spent hours on the phone with tech service providers trying to get calls forwarded for one hour.
  • I've had multiple instances of calls being forwarded by the tech support team at Fonality that were sent to the wrong phones.
  • I am constantly frustrated by the fact that Fonality has no local tech support representatives available to come to my office to troubleshoot problems.
Andre Garner profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
NetFortris (formerly Fonality)8.8
Based on 16 answers
Decision to renew is really driven by client needs. Due to restricted administrative access you really need to continue their support agreement.
Robert Santos profile photo

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.0
Based on 4 answers
Solve when you open the ticket
Raghuvir Lavari profile photo

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.0
Based on 2 answers
It's one of great for Salesforce integration
Raghuvir Lavari profile photo

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.0
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
Joseph Greaney profile photo

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney profile photo

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.8
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney profile photo

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
I have compared Lightspeed, DYL, and ATT. Fonality tends to be the cheaper of the 3, however not as many features included with the Fonality agreement. Lightspeed and DYL include texting in their normal plan as Fonality does not offer this feature in the plan I am in. I am not sure on the customer service portion between the four.
Wm. Scott Combs, MBA profile photo

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great
Raghuvir Lavari profile photo

Return on Investment

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo
  • Fonality has saved us money on our monthly fees.
  • It has allowed us to spend more time on other things instead of baby sitting phone systems.
  • It has made our staff more efficient in their jobs.
Paul Scott profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

8x8 Virtual Office More Information

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

NetFortris (formerly Fonality) More Information