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288 Ratings

8x8 X Series (Formerly Virtual Office)

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288 Ratings
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Score 7.2 out of 100
8 Ratings
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Score 2.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Evolve IP - IP Phone Systems
5.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Evolve IP - IP Phone Systems
7.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
Evolve IP - IP Phone Systems
6.0
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Evolve IP - IP Phone Systems
1.0
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Evolve IP - IP Phone Systems
6.0

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Evolve IP - IP Phone Systems
4.0
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Evolve IP - IP Phone Systems
5.0
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
Evolve IP - IP Phone Systems
2.0
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Evolve IP - IP Phone Systems
5.0
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
Evolve IP - IP Phone Systems
4.0
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
Evolve IP - IP Phone Systems
5.0
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Evolve IP - IP Phone Systems
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Evolve IP - IP Phone Systems
4.0
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Evolve IP - IP Phone Systems
5.0
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Evolve IP - IP Phone Systems
6.0

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.2
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.4
Evolve IP - IP Phone Systems
7.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Evolve IP - IP Phone Systems
1.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Evolve IP - IP Phone Systems

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Evolve IP - IP Phone Systems

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Evolve IP - IP Phone Systems

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Evolve IP - IP Phone Systems

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Evolve IP - IP Phone Systems
1.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Evolve IP - IP Phone Systems

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Evolve IP - IP Phone Systems

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