8x8 X Series (Formerly Virtual Office) vs Lumen Unified Communications & Collaboration (formerly CenturyLink) | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 364 reviews and ratings

Score 7 out of 10

Based on 1 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Mobile app for iOS

Mobile app for Android

Pros

We love the conference calling since many users are working from home.
The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
Being able to take the phones with us using the app on our cell phones is a bonus.

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Verified User

Administrator in Information Technology

Mechanical Or Industrial Engineering Company, 51-200 employees

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MPLS circuits
Domestic calling plans
International calling plans

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

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Cons

8x8 really struggles with ring groups. Usually they work, but too often they exhibit odd behavior that support is unable to resolve.
Support is mediocre at best. Opening a ticket is straightforward, but response time is unacceptable (usually about 24 hours). Response is often from someone with poor English who clearly hasn't read and understood the ticket. Often they don't have a solution anyway and suggest deleting and recreating the object. It's 50/50 whether that resolves an issue.
Do you need a few extra numbers to accommodate future growth? They are ridiculously priced at $1/month each. Most carriers charge a few bucks for 20.
Programming some functionality that should be straightforward has to be done with goofy work-arounds.

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Verified User

Vice-President in Information Technology

Automotive Company, 1001-5000 employees

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Cleaner invoices
Easier access to support

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.3

Based on 9 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.6

Based on 21 answers

It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

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Verified User

Executive in Other

Consumer Electronics Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.0

Based on 3 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.4

Based on 3 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.3

Based on 112 answers

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

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No score

No answers yet

No answers on this topic

In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 6.3

Based on 5 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.

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Verified User

Executive in Other

Computer & Network Security Company, 11-50 employees

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We do not use any other products.

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office) 6.2

Based on 3 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

The functionality of call recording and remotely accessing has facilitated training in customer service and sales skills.
Voicemails delivered via email has improved customer service by allowing my managers to hear time-sensitive customer requests outside of operating hours so they can respond quickly. This has improved customer satisfaction.

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Verified User

Executive in Corporate

Music Company, 11-50 employees

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Outstanding uptime
Good value

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

8x8 X Series (Formerly Virtual Office)

Lumen Unified Communications & Collaboration (formerly CenturyLink)

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