8x8 X Series
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Top Rated
438 Ratings
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Lumen Unified Communications & Collaboration (formerly CenturyLink)
1 Rating

8x8 X Series

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Top Rated
438 Ratings
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Score 8.3 out of 100

Based on 438 reviews and ratings

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Lumen Unified Communications & Collaboration (formerly CenturyLink)

1 Rating
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Score 7 out of 100

Based on 1 reviews and ratings

Feature Set Ratings

    Cloud PBX

    8.7

    8x8 X Series

    87%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.6
    86%
    125 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.8
    98%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.3
    83%
    131 Ratings
    N/A
    0 Ratings

    Call reports

    8.1
    81%
    171 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    186 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    224 Ratings
    N/A
    0 Ratings

    Call recording

    9.2
    92%
    187 Ratings
    N/A
    0 Ratings

    Call park

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    166 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    216 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    8x8 X Series

    83%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.6
    76%
    112 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    157 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.7
    87%
    68 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    90 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    177 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.5
    85%
    136 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    264 Ratings
    7.0

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    70%
    1 Rating

    Likelihood to Renew

    9.5

    8x8 X Series

    95%
    14 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    39 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Availability

    9.2

    8x8 X Series

    92%
    8 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Performance

    9.3

    8x8 X Series

    93%
    8 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Support Rating

    7.3

    8x8 X Series

    73%
    173 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Implementation Rating

    8.6

    8x8 X Series

    86%
    12 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Product Scalability

    8.7

    8x8 X Series

    87%
    6 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8 X Series

    The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Pros

    8x8 X Series

    • We love the conference calling since many users are working from home.
    • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
    • Being able to take the phones with us using the app on our cell phones is a bonus.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 264 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    • MPLS circuits
    • Domestic calling plans
    • International calling plans

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Cons

    8x8 X Series

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    • Cleaner invoices
    • Easier access to support

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pricing Details

    8x8 X Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $12 Per User/Per Month

    8x8 X Series Editions & Modules

    Edition
    8x8 Express$121
    X2$241
    X4$441
    1. Per User/Per Month
    Additional Pricing Details
    —

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Lumen Unified Communications & Collaboration (formerly CenturyLink) Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    8x8 X Series

    8x8 X Series 9.5
    Based on 14 answers
    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

    Read full review

    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 14 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Usability

    8x8 X Series

    8x8 X Series 9.3
    Based on 39 answers
    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    8x8 X Series

    8x8 X Series 9.2
    Based on 8 answers
    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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    Daniel Herrera | TrustRadius Reviewer
    Daniel Herrera
    View all 8 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Performance

    8x8 X Series

    8x8 X Series 9.3
    Based on 8 answers
    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 8 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    8x8 X Series

    8x8 X Series 7.3
    Based on 173 answers
    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 173 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    In-Person Training

    8x8 X Series

    8x8 X Series 10.0
    Based on 1 answer
    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 1 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    8x8 X Series

    8x8 X Series 8.6
    Based on 12 answers
    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 12 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    8x8 X Series

    8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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    Daniel Bonilla | TrustRadius Reviewer
    Daniel Bonilla
    View all 264 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    We do not use any other products.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Contract Terms and Pricing Model

    8x8 X Series

    8x8 X Series 7.6
    Based on 8 answers
    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.

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    Jondre Chandler | TrustRadius Reviewer
    Jondre Chandler
    View all 8 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Scalability

    8x8 X Series

    8x8 X Series 8.7
    Based on 6 answers
    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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    Daniel Herrera | TrustRadius Reviewer
    Daniel Herrera
    View all 6 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Professional Services

    8x8 X Series

    8x8 X Series 8.9
    Based on 7 answers
    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 7 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    8x8 X Series

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 264 answers on this topic

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    • Outstanding uptime
    • Good value

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

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