What users are saying about
8x8 X Series (Formerly Virtual Office)
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364 Ratings
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Based on 364 reviews and ratings
1 Rating
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Based on 1 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
With the rise of home working due to Covid-19 the flexibility of both of PC Softphone as well as applications for IoS and Android make it easier for centralised communications regardless of what device is at hand. If you are looking for deeper meeting capabilities over the chat\phone capabilities, you may want to review zoom
General Manager APAC
KaseyaInformation Technology & Services, 1001-5000 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesFeature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
User templates
8x8 X Series (Formerly Virtual Office)
7.4
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Call recording
8x8 X Series (Formerly Virtual Office)
7.9
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Call screening
8x8 X Series (Formerly Virtual Office)
6.8
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.6
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.9
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.7
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.1
Lumen Unified Communications & Collaboration (formerly CenturyLink)
—
Pros
8x8 X Series (Formerly Virtual Office)
- We love the conference calling since many users are working from home.
- The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
- Being able to take the phones with us using the app on our cell phones is a bonus.

Verified User
Administrator in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
- MPLS circuits
- Domestic calling plans
- International calling plans

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesCons
8x8 X Series (Formerly Virtual Office)
- 8x8 really struggles with ring groups. Usually they work, but too often they exhibit odd behavior that support is unable to resolve.
- Support is mediocre at best. Opening a ticket is straightforward, but response time is unacceptable (usually about 24 hours). Response is often from someone with poor English who clearly hasn't read and understood the ticket. Often they don't have a solution anyway and suggest deleting and recreating the object. It's 50/50 whether that resolves an issue.
- Do you need a few extra numbers to accommodate future growth? They are ridiculously priced at $1/month each. Most carriers charge a few bucks for 20.
- Programming some functionality that should be straightforward has to be done with goofy work-arounds.

Verified User
Vice-President in Information Technology
Automotive Company, 1001-5000 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
- Cleaner invoices
- Easier access to support

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesLikelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 9 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

Verified User
Executive in Other
Consumer Electronics Company, 1-10 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.0
Based on 3 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.4
Based on 3 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.3
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
In-Person Training
8x8 X Series (Formerly Virtual Office)
N/a. No in-person training.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No answers on this topic
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 5 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.

Verified User
Executive in Other
Computer & Network Security Company, 11-50 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
We do not use any other products.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesScalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.2
Based on 3 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- The functionality of call recording and remotely accessing has facilitated training in customer service and sales skills.
- Voicemails delivered via email has improved customer service by allowing my managers to hear time-sensitive customer requests outside of operating hours so they can respond quickly. This has improved customer satisfaction.

Verified User
Executive in Corporate
Music Company, 11-50 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
- Outstanding uptime
- Good value

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Lumen Unified Communications & Collaboration (formerly CenturyLink)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No