Absolute Visibility vs. GoTo Resolve

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.

Incentivized

Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.

Incentivized

• I tracked a stolen computer all the way to Africa from USA and disabled it.
• I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
• Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.

Incentivized

• I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
• Help end users with new programs and show them how to use them remotely.
• Fix
• Trouble shoot computer problems remotely without needing to drive to the location of the computer.

Incentivized

• I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
• I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.

Incentivized

• The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
• The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
• Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

Not really, performance is standard it loads in 2 seconds which is a industry standard . Most of the best pages of any marquee company you can witness it will not take more than 2 second

Incentivized

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

Person was extremely supporting on the end to end product training, some use cases and sample training demos, which has really helped to implementation with out any issues or failures. Also we have some experience resources who have already have good knowledge on the product. Fine ,Overall it was a smooth and seamless implementation.

Incentivized

It was good with key implementation examples. Live use cases and some sample exames and practice sessions with live implementation

Incentivized

It requires some good amount of setup. Especially admin panel configuring roles and devices and then understand the work flows dragging and dropping. Also some installers. Camera share great feature that you can witness only in enterprise edition. Very helpful for support engineers communicate with text or audio chat. Also security feature AES 256 encryption

Incentivized

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

Incentivized

Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.

Incentivized

Go with monthly billing and any discounts based in the bulk units, value proposition.

Incentivized

It has great scalability be it helpdesk for IT, HR or finance this is the software. All in one support and service software which you cannot deny off. It has zero trust security architecture and AES 256 encryption standards . Also IT code automation, espy zero code automation which makes me tell it's the best

Incentivized

We are using enterprise edition and it has premium support

Incentivized

• Recovery of stolen assets.
• After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
• It deterred pawn shops from accepting our stolen machines.

Incentivized

• We managed to work in a way that was impossible before these kinds of tools were offered in the market
• The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
• If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future

Incentivized