What users are saying about
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Top Rated
433 Ratings
3 Ratings
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Score 10 out of 100

Groove

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Top Rated
433 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acarda Messenger Auto Dialer

I would like to recommend it to my customers and clients. I will tell everyone that this is a very necessary software.
It has many features that will satisfy your customers and clients. And your business will run very well.
This software is very good. We've already used a lot of software. But there are very few software features like this.
Sujon Kumar ROY | TrustRadius Reviewer

Groove

Groove is a great tool for both young and old prospecting and trying to get access to as many people as possible. Allows you to set up emails and not only send them out quickly but share them with teammates quickly.
Lee Homb | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Acarda Messenger Auto Dialer
10.0
Groove
Contact preview
Acarda Messenger Auto Dialer
10.0
Groove
Dialer-CRM integration
Acarda Messenger Auto Dialer
10.0
Groove
Call notes & tags
Acarda Messenger Auto Dialer
10.0
Groove
Automatic call logging
Acarda Messenger Auto Dialer
10.0
Groove

Core Dialer

Acarda Messenger Auto Dialer
10.0
Groove
Outbound dialing
Acarda Messenger Auto Dialer
10.0
Groove
Inbound routing
Acarda Messenger Auto Dialer
10.0
Groove
Custom caller ID
Acarda Messenger Auto Dialer
10.0
Groove
Click-to-call
Acarda Messenger Auto Dialer
10.0
Groove
Recorded voicemail drop
Acarda Messenger Auto Dialer
10.0
Groove
Dialer contact import
Acarda Messenger Auto Dialer
10.0
Groove
Campaign & list management
Acarda Messenger Auto Dialer
10.0
Groove

Call Follow-up and Quality Assurance

Acarda Messenger Auto Dialer
10.0
Groove
Follow-up calls
Acarda Messenger Auto Dialer
10.0
Groove
Dialer reporting & analytics
Acarda Messenger Auto Dialer
10.0
Groove
Dialer compliance
Acarda Messenger Auto Dialer
10.0
Groove

Pros

Acarda Messenger Auto Dialer

  • We were in a lot of trouble. I was wondering how to build a good relationship with the customer and his clients . I couldn't think. One of our clients talks about this Auto DL Messenger.
  • Recorded messages can be sent later.
  • It is very comfortable and user-friendly.
Sujon Kumar ROY | TrustRadius Reviewer

Groove

  • Great email tracking! Gives alerts for open emails as well as nudges to remind you when emails are not replied to
  • Great integration with Salesforce & Gmail to help log all email and activity interaction with current and potential customers
  • Quick and easy template creation and attaching contacts from Salesforce for those assigned accounts
Adam Clark | TrustRadius Reviewer

Cons

Acarda Messenger Auto Dialer

  • [I feel] this app needs to be made more beautiful.
  • [I feel] that UI/UX design needs to be redone.
Sujon Kumar ROY | TrustRadius Reviewer

Groove

  • Prospects time zone functionality - can't manually change the time zone.
  • Sending one-off emails to a prospect from Salesforce - the only option is to add them to a flow.
  • Send a single email to a group of individuals - have to add them to a flow.
  • Sharing flows and templates across the team requires each user to give sharing permission. Even as an admin I can't see all flows and templates unless they are shared.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Groove

Groove 8.5
Based on 6 answers
Groove does everything that we need it to do at a fraction of the cost of competitors. Their customer support team is top-notch and we always get our questions answered in a timely manner. We have had nothing but success working with Groove
Greg Larsen | TrustRadius Reviewer

Usability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Groove

Groove 8.3
Based on 102 answers
The platform is super intuitive, straightforward to use, and easy to find all of the required functionalities necessary for my sales role. Usability is a key functionality in any platform for it to work and Groove definitely has been able to develop a platform that is effective, simple, and easy to use for both admins and end users / sales reps.
Anonymous | TrustRadius Reviewer

Support Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Groove

Groove 8.7
Based on 139 answers
Whenever there has been an issue with Groove support makes sure to notify you straight away by way of messaging within the app itself. I have only had one issue and when reaching out I was talking to a Groove team member within minutes and my issue was resolved very quickly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Messenger Auto Dialer

I used to use a software. It was very slow and slowed down the company of our users.
Talking to customers or clients would cause the system to hang. So we started using this software.
The file size of this software is about 14 MB. And after installation it becomes only 5.30MB.
Sujon Kumar ROY | TrustRadius Reviewer

Groove

Groove is by far and above the best in the business. In previous jobs I have used systems such as Genysys and Stan especially. These were both very not reliable and difficult to use for the average user. As mentioned earlier every sales team should be using Groove to completely manage their funnels along with Salesforce
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Messenger Auto Dialer

  • As far as I know, it does not have any kind of uncomfortable features
  • This will prevent any adverse reactions from your company's customers or clients.
  • All in all it is a very good software
Sujon Kumar ROY | TrustRadius Reviewer

Groove

  • One problem I am solving with Groove has been eliminating the need to duplicate activity. I am able to update my notes on prospects while simultaneously having that data sync to Salesforce so I don't have to do it again.
  • Benefits I have realized include a fast ability to qualify or disqualify accounts/prospects. I enjoy being on the phone so Groove helps put me into a rhythm to get in touch with the right prospects that I've loaded into a Flow.
  • Marketing can use the platform to send out content to the prospects we nurture. They can do this by pretending to be me instead of sending information from a general marketing email alias.
Stuart McMurran | TrustRadius Reviewer

Screenshots

Acarda Messenger Auto Dialer

Pricing Details

Acarda Messenger Auto Dialer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Groove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Acarda Messenger Auto Dialer
10.0
Groove
8.6

Likelihood to Renew

Acarda Messenger Auto Dialer
Groove
8.5

Usability

Acarda Messenger Auto Dialer
Groove
8.3

Support Rating

Acarda Messenger Auto Dialer
Groove
8.7

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