What users are saying about
Top Rated
76 Ratings
3 Ratings
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Score 7.7 out of 100
Top Rated
76 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Contact Center Software

    8.3

    Acarda Outbound

    83%

    Aircall

    Feature Set Not Supported
    N/A
    Acarda Outbound ranks higher in 3/3 features

    Agent dashboard

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Outbound response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.5

    Acarda Outbound

    85%

    Aircall

    Feature Set Not Supported
    N/A
    Acarda Outbound ranks higher in 2/2 features

    Recording

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Historical reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    Acarda Outbound

    Feature Set Not Supported
    N/A
    7.2

    Aircall

    72%
    Aircall ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    15 Ratings

    User templates

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Call reports

    N/A
    0 Ratings
    7.7
    77%
    19 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.4
    84%
    17 Ratings

    Call Management

    Acarda Outbound

    Feature Set Not Supported
    N/A
    6.8

    Aircall

    68%
    Aircall ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.1
    81%
    23 Ratings

    Call recording

    N/A
    0 Ratings
    8.9
    89%
    22 Ratings

    Call park

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Call screening

    N/A
    0 Ratings
    6.7
    67%
    18 Ratings

    Message alerts

    N/A
    0 Ratings
    6.2
    62%
    19 Ratings

    VoIP system collaboration

    Acarda Outbound

    Feature Set Not Supported
    N/A
    7.0

    Aircall

    70%
    Aircall ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    7.0
    70%
    15 Ratings

    Mobile apps

    Acarda Outbound

    Feature Set Not Supported
    N/A
    8.1

    Aircall

    81%
    Aircall ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    17 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Attribute Ratings

    • Acarda Outbound is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Acarda Outbound

    80%
    2 Ratings
    6.9

    Aircall

    69%
    25 Ratings

    Support Rating

    Acarda Outbound

    N/A
    0 Ratings
    9.8

    Aircall

    98%
    4 Ratings

    Likelihood to Recommend

    Acarda Sales Technologies

    I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
    Read full review

    Aircall

    Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
    Read full review

    Pros

    Acarda Sales Technologies

    • Call clearance and tools
    • Typing notes on the call
    • Recording all calls
    • Advanced reporting
    • Have unsuccessful calls re-scheduled
    Read full review

    Aircall

    • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
    • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
    • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
    Read full review

    Cons

    Acarda Sales Technologies

    • Lacked the level of integrations we needed with other software.
    • That's it. It was great otherwise.
    Read full review

    Aircall

    • No schedule for bank holidays
    • No feature to update more than one phone line at the same time
    • Admins don't have access to the timeline of a call to see with which agent it rang
    • Missing agent-specific stats when your phone lines are organized in teams
    • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
    Read full review

    Pricing Details

    Acarda Outbound

    Starting Price

    Editions & Modules

    Acarda Outbound editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Aircall

      Starting Price

      $0

      Editions & Modules

      Aircall editions and modules pricing
      EditionModules
      Essentials301
      Professional502
      CustomContact sales team3

      Footnotes

      1. per user/per month
      2. per user/per month
      3. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Support Rating

      Acarda Sales Technologies

      No answers on this topic

      Aircall

      We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
      Read full review

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Aircall

      We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Aircall

      • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
      • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
      • The only positive impact has been the collaborative experience and being able to maintain a virtual office
      Read full review

      Screenshots

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