Acarda Outbound vs. Aircall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Aircall
Score 8.1 out of 10
N/A
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
$30
per user/per month
Pricing
Acarda OutboundAircall
Editions & Modules
No answers on this topic
Essentials
$30
per user/per month
Professional
$50
per user/per month
Custom
Contact sales team
Offerings
Pricing Offerings
Acarda OutboundAircall
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundAircall
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundAircall
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
0% below category average
Aircall
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Outbound response8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Aircall
-
Ratings
Recording9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Acarda Outbound
-
Ratings
Aircall
7.6
26 Ratings
5% below category average
Hosted PBX00 Ratings8.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.419 Ratings
User templates00 Ratings5.01 Ratings
Call reports00 Ratings7.723 Ratings
Directory of employee names00 Ratings8.822 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Acarda Outbound
-
Ratings
Aircall
7.1
29 Ratings
16% below category average
Answering rules00 Ratings8.828 Ratings
Call recording00 Ratings8.726 Ratings
Call park00 Ratings4.01 Ratings
Call screening00 Ratings7.823 Ratings
Message alerts00 Ratings6.224 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Acarda Outbound
-
Ratings
Aircall
7.6
18 Ratings
6% below category average
Audio conferencing00 Ratings7.618 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Acarda Outbound
-
Ratings
Aircall
7.2
27 Ratings
12% below category average
Mobile app for iOS00 Ratings7.221 Ratings
Mobile app for Android00 Ratings7.117 Ratings
Best Alternatives
Acarda OutboundAircall
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundAircall
Likelihood to Recommend
8.0
(2 ratings)
8.5
(30 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.8
(2 ratings)
User Testimonials
Acarda OutboundAircall
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review
Aircall
Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need. I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
Read full review
Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review
Aircall
  • Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
  • I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
  • There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
Read full review
Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review
Aircall
  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Read full review
Likelihood to Renew
Acarda Sales Technologies
No answers on this topic
Aircall
SImple and effective, everyone likes using it.
Read full review
Usability
Acarda Sales Technologies
No answers on this topic
Aircall
So simple to use
Read full review
Support Rating
Acarda Sales Technologies
No answers on this topic
Aircall
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Read full review
Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Read full review
Aircall
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
Read full review
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
Read full review
Aircall
  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
Read full review
ScreenShots

Aircall Screenshots

Screenshot of A simple way to make and receive calls at your desk.Screenshot of Your calls on the go, anywhere you go (iOS + Android).Screenshot of Track your team's call activities in real-time in the Aircall Activity Feed.Screenshot of Track your team's call performance in real-time in the Aircall Analytics Dashboard.