What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
49 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Aircall

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Aircall

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Acarda Outbound
Aircall
7.2
Hosted PBX
Acarda Outbound
Aircall
8.0
Multi-level Interactive Voice Response (IVR)
Acarda Outbound
Aircall
7.6
User templates
Acarda Outbound
Aircall
5.0
Call reports
Acarda Outbound
Aircall
7.3
Directory of employee names
Acarda Outbound
Aircall
8.0

Call Management

Acarda Outbound
Aircall
7.0
Answering rules
Acarda Outbound
Aircall
7.6
Call recording
Acarda Outbound
Aircall
8.1
Call park
Acarda Outbound
Aircall
4.0
Call screening
Acarda Outbound
Aircall
7.7
Message alerts
Acarda Outbound
Aircall
7.7

VoIP system collaboration

Acarda Outbound
Aircall
7.7
Audio conferencing
Acarda Outbound
Aircall
7.7

Mobile apps

Acarda Outbound
Aircall
7.9
Mobile app for iOS
Acarda Outbound
Aircall
8.1
Mobile app for Android
Acarda Outbound
Aircall
7.7

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Aircall

  • Aircall helps us show better performance and set certain types of goals which helps us attain our targets.
  • One of the great attributes of Aircall is that it has served the purpose of a lifesaver, especially during this epidemic because Aircall is very dependable and it helps a lot in working remotely.
  • Lastly, it's an economical VOIP service.
Omer Yaqoob | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Aircall

  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Anonymous | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Aircall

Aircall 9.8
Based on 4 answers
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Aircall

We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Aircall

  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
Nico Labuschagne | TrustRadius Reviewer

Screenshots

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Outbound Editions & Modules

Additional Pricing Details

Aircall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Aircall Editions & Modules

Edition
Essentials$301
Professional$501
CustomContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Aircall
7.8

Support Rating

Acarda Outbound
Aircall
9.8

Add comparison