Acarda Outbound vs. Call Center Studio

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Incentivized

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.

• Call clearance and tools
• Typing notes on the call
• Recording all calls
• Advanced reporting
• Have unsuccessful calls re-scheduled

Incentivized

• It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
• The function of recording calls is also very important to know my performance with the client and improve in the future.
• It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.

Incentivized

• Lacked the level of integrations we needed with other software.
• That's it. It was great otherwise.

Incentivized

• Dashboards can not be pin to the screen.

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Incentivized

cloud based and more flexible.

• Increasing productivity and closed sales
• Making the customer feels trust by providing info about his previous call.
• Ease of use and quick

Incentivized

• A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.

Incentivized