What users are saying about
1 Rating
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Score 8 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Call Center Studio
9.7
Agent dashboard
Acarda Outbound
Call Center Studio
7.0
Outbound response
Acarda Outbound
Call Center Studio
10.0
Call forwarding
Acarda Outbound
Call Center Studio
10.0
Predictive dialing
Acarda Outbound
Call Center Studio
10.0
Interactive voice response
Acarda Outbound
Call Center Studio
10.0
REST APIs
Acarda Outbound
Call Center Studio
10.0
Call scripts
Acarda Outbound
Call Center Studio
10.0
Call tracking
Acarda Outbound
Call Center Studio
10.0
Multichannel integration
Acarda Outbound
Call Center Studio
10.0
CRM software integration
Acarda Outbound
Call Center Studio
10.0

Workforce Optimization (WFO)

Acarda Outbound
Call Center Studio
10.0
Inbound call routing
Acarda Outbound
Call Center Studio
10.0
Recording
Acarda Outbound
Call Center Studio
10.0
Quality management
Acarda Outbound
Call Center Studio
10.0
Call analytics
Acarda Outbound
Call Center Studio
10.0
Historical reporting
Acarda Outbound
Call Center Studio
10.0
Live reporting
Acarda Outbound
Call Center Studio
10.0
Customer surveys
Acarda Outbound
Call Center Studio
10.0
Customer interaction analytics
Acarda Outbound
Call Center Studio
10.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

Screenshots

Acarda Outbound

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Call Center Studio
10.0

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