What users are saying about
3 Ratings
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Score 7.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Call Center Studio ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
9.5

Call Center Studio

95%
Call Center Studio ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.3
83%
2 Ratings

Outbound response

8.0
80%
1 Rating
9.4
94%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
10.0
100%
1 Rating

Validate callers

N/A
0 Ratings
9.0
90%
1 Rating

Call forwarding

N/A
0 Ratings
10.0
100%
2 Ratings

Warm transfer

N/A
0 Ratings
9.0
90%
1 Rating

Predictive dialing

N/A
0 Ratings
10.0
100%
2 Ratings

Interactive voice response

N/A
0 Ratings
9.4
94%
2 Ratings

REST APIs

N/A
0 Ratings
9.4
94%
2 Ratings

Call scripts

N/A
0 Ratings
10.0
100%
2 Ratings

Call tracking

N/A
0 Ratings
10.0
100%
2 Ratings

Multichannel integration

N/A
0 Ratings
10.0
100%
2 Ratings

CRM software integration

N/A
0 Ratings
9.4
94%
2 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
9.6

Call Center Studio

96%
Call Center Studio ranks higher in 9/9 features

Recording

9.0
90%
1 Rating
10.0
100%
2 Ratings

Historical reporting

8.0
80%
1 Rating
10.0
100%
2 Ratings

Inbound call routing

N/A
0 Ratings
9.4
94%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
1 Rating

Quality management

N/A
0 Ratings
9.4
94%
2 Ratings

Call analytics

N/A
0 Ratings
9.4
94%
2 Ratings

Live reporting

N/A
0 Ratings
9.4
94%
2 Ratings

Customer surveys

N/A
0 Ratings
9.4
94%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
9.4
94%
2 Ratings

Attribute Ratings

  • Call Center Studio is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
9.4

Call Center Studio

94%
2 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
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Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Call Center Studio

  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Call Center Studio

  • Dashboards can not be pin to the screen.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Call Center Studio

    Starting Price

    $0

    Editions & Modules

    Call Center Studio editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Call Center Studio

      cloud based and more flexible.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Call Center Studio

      • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
      Read full review

      Screenshots

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