What users are saying about
12 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.2 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.9 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

ProjectManager.com

ProjectManager.com is a very helpful tool for managing any job, no matter the size or scheduled length to completion. But it is also another added step in the process. So you either have to implement it as part of your standard operating procedure, or you may not utilize it to its full potential.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
ProjectManager.com
8.2
Task Management
Accelo
5.0
ProjectManager.com
9.0
Resource Management
Accelo
5.5
ProjectManager.com
8.0
Gantt Charts
Accelo
6.0
ProjectManager.com
8.0
Scheduling
Accelo
5.0
ProjectManager.com
8.0
Workflow Automation
Accelo
5.0
ProjectManager.com
9.0
Team Collaboration
Accelo
4.3
ProjectManager.com
9.0
Support for Agile Methodology
Accelo
3.7
ProjectManager.com
7.0
Support for Waterfall Methodology
Accelo
5.0
ProjectManager.com
7.0
Email integration
Accelo
7.4
ProjectManager.com
9.0
Mobile Access
Accelo
4.5
ProjectManager.com
7.0
Timesheet Tracking
Accelo
7.1
ProjectManager.com
Change request and Case Management
Accelo
5.1
ProjectManager.com
8.0
Budget and Expense Management
Accelo
5.1
ProjectManager.com
8.0
Document Management
Accelo
ProjectManager.com
9.0

Professional Services Automation

Accelo
4.7
ProjectManager.com
Quotes/estimates
Accelo
3.5
ProjectManager.com
Invoicing
Accelo
4.1
ProjectManager.com
Project & financial reporting
Accelo
5.1
ProjectManager.com
Integration with accounting software
Accelo
6.1
ProjectManager.com

Pros

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo
  • Creating job schedules and milestones, which we provide to our clients as well as our vendors.
  • A one stop shop for downloading/uploading any job/site specific documents (issues, daily reports, photos, signoffs, etc.).
  • Real time communication with your clients. As soon as an issue has been raised within ProjectManager.com, everyone attached to that job with get an email notification of what has been communicated or what document has been uploaded.
No photo available

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • Creating the schedule is probably the most "difficult" function to get used to. Linking each scope to one another and using different dates for each day can get a little confusing as it is relatively easy to break the links if you were to change the dates. If you have a schedule for a job that is 2 months long; if you revise your schedule to include a date change, if the link is broken it will not update the rest of the dates and remaining scopes. So you would have to figure out where the link has been broken within the schedule, or go through and change the remaining dates by hand.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
We have not used any other project management software since using ProjectManager.com.
No photo available

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
No answers on this topic

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

ProjectManager.com

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15*
1.  per person
ProjectManager.com Editions & Modules
ProjectManager.com
Edition
Personal
$151
Team
$201
Business
$251
1. Per User per Month
Additional Pricing Details