What users are saying about
17 Ratings
Top Rated
437 Ratings
17 Ratings
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Score 7.1 out of 100
Top Rated
437 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
7.2
Zoho CRM
Task Management
Accelo
8.7
Zoho CRM
Resource Management
Accelo
7.8
Zoho CRM
Gantt Charts
Accelo
7.7
Zoho CRM
Scheduling
Accelo
5.6
Zoho CRM
Workflow Automation
Accelo
7.0
Zoho CRM
Team Collaboration
Accelo
6.1
Zoho CRM
Support for Agile Methodology
Accelo
6.8
Zoho CRM
Support for Waterfall Methodology
Accelo
4.8
Zoho CRM
Email integration
Accelo
6.4
Zoho CRM
Mobile Access
Accelo
7.3
Zoho CRM
Timesheet Tracking
Accelo
9.3
Zoho CRM
Change request and Case Management
Accelo
7.1
Zoho CRM
Budget and Expense Management
Accelo
8.6
Zoho CRM

Professional Services Automation

Accelo
7.8
Zoho CRM
Quotes/estimates
Accelo
7.2
Zoho CRM
Invoicing
Accelo
8.3
Zoho CRM
Project & financial reporting
Accelo
8.6
Zoho CRM
Integration with accounting software
Accelo
7.2
Zoho CRM

Sales Force Automation

Accelo
Zoho CRM
7.7
Customer data management / contact management
Accelo
Zoho CRM
8.0
Workflow management
Accelo
Zoho CRM
8.1
Territory management
Accelo
Zoho CRM
7.7
Opportunity management
Accelo
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Accelo
Zoho CRM
7.1
Contract management
Accelo
Zoho CRM
7.5
Quote & order management
Accelo
Zoho CRM
7.5
Interaction tracking
Accelo
Zoho CRM
8.3
Channel / partner relationship management
Accelo
Zoho CRM
7.4

Customer Service & Support

Accelo
Zoho CRM
7.5
Case management
Accelo
Zoho CRM
7.6
Call center management
Accelo
Zoho CRM
7.4
Help desk management
Accelo
Zoho CRM
7.6

Marketing Automation

Accelo
Zoho CRM
8.0
Lead management
Accelo
Zoho CRM
8.1
Email marketing
Accelo
Zoho CRM
8.0

CRM Project Management

Accelo
Zoho CRM
7.9
Task management
Accelo
Zoho CRM
8.1
Billing and invoicing management
Accelo
Zoho CRM
7.7
Reporting
Accelo
Zoho CRM
7.8

CRM Reporting & Analytics

Accelo
Zoho CRM
8.0
Forecasting
Accelo
Zoho CRM
7.8
Pipeline visualization
Accelo
Zoho CRM
8.0
Customizable reports
Accelo
Zoho CRM
8.2

Customization

Accelo
Zoho CRM
8.4
Custom fields
Accelo
Zoho CRM
8.5
Custom objects
Accelo
Zoho CRM
8.4
Scripting environment
Accelo
Zoho CRM
8.5
API for custom integration
Accelo
Zoho CRM
8.1

Security

Accelo
Zoho CRM
8.2
Single sign-on capability
Accelo
Zoho CRM
8.1
Role-based user permissions
Accelo
Zoho CRM
8.3

Social CRM

Accelo
Zoho CRM
7.4
Social data
Accelo
Zoho CRM
7.4
Social engagement
Accelo
Zoho CRM
7.4

Integrations with 3rd-party Software

Accelo
Zoho CRM
7.5
Marketing automation
Accelo
Zoho CRM
7.7
Compensation management
Accelo
Zoho CRM
7.3

Platform

Accelo
Zoho CRM
7.0
Mobile access
Accelo
Zoho CRM
7.0

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Accelo

Accelo 7.3
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Accelo

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Plus$191
Premium$341
  1. Per User
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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