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Top Rated
33 Ratings
44 Ratings
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Score 7.5 out of 100

Khoros Communities (Formerly Spredfast + Lithium)

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Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

The Khoros Community platform offers every feature you could conceivably ask for in forum software. It's appropriate for large communities that warrant a wide range of features and customization. It may be less suited to small, simple communities where many of its features are unnecessary. The out-of-box experience is acceptable, but I would recommend the assistance of a dedicated web developer to create a truly branded and tailored forum.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Open Digital Experience Platform (DXP)
7.9
Khoros Communities (Formerly Spredfast + Lithium)
Role-based user permissions
Acquia Open Digital Experience Platform (DXP)
7.9
Khoros Communities (Formerly Spredfast + Lithium)

Platform & Infrastructure

Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)
API
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)
Internationalization / multi-language
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)

Web Content Creation

Acquia Open Digital Experience Platform (DXP)
8.5
Khoros Communities (Formerly Spredfast + Lithium)
WYSIWYG editor
Acquia Open Digital Experience Platform (DXP)
10.0
Khoros Communities (Formerly Spredfast + Lithium)
Code quality / cleanliness
Acquia Open Digital Experience Platform (DXP)
9.0
Khoros Communities (Formerly Spredfast + Lithium)
Admin section
Acquia Open Digital Experience Platform (DXP)
9.0
Khoros Communities (Formerly Spredfast + Lithium)
Page templates
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)
Library of website themes
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)
Mobile optimization / responsive design
Acquia Open Digital Experience Platform (DXP)
9.0
Khoros Communities (Formerly Spredfast + Lithium)
Publishing workflow
Acquia Open Digital Experience Platform (DXP)
9.0
Khoros Communities (Formerly Spredfast + Lithium)
Form generator
Acquia Open Digital Experience Platform (DXP)
6.0
Khoros Communities (Formerly Spredfast + Lithium)

Web Content Management

Acquia Open Digital Experience Platform (DXP)
8.4
Khoros Communities (Formerly Spredfast + Lithium)
Content taxonomy
Acquia Open Digital Experience Platform (DXP)
9.0
Khoros Communities (Formerly Spredfast + Lithium)
SEO support
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)
Bulk management
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)
Availability / breadth of extensions
Acquia Open Digital Experience Platform (DXP)
9.0
Khoros Communities (Formerly Spredfast + Lithium)
Community / comment management
Acquia Open Digital Experience Platform (DXP)
8.0
Khoros Communities (Formerly Spredfast + Lithium)

Pros

Acquia Open Digital Experience Platform (DXP)

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • Community - it has the robust functionality and all the bells and whistles that customers typically look for
  • Out-of-the-box widgets - there are a number of out of the box widgets, such as "Most recent threads" or "Unanswered questions" that can be easily deployed throughout the community. Depending on where you deploy them, e.g., homepage vs. a specific board, these widgets "narrow down" their content based on the context you are in.
  • Programmability - well-documented APIs that allow you to custom-program functionality
Veit Irtenkauf | TrustRadius Reviewer

Cons

Acquia Open Digital Experience Platform (DXP)

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • Content editor for moderators – you need to know HTML for adding custom content. Several editors don’t know HTML and it is hard to get it to look like they want. The WYSIWYG is very limited in the functions that it has. It falls on the site admin to do a lot of the adding of content. The client-side works fine – can format posts however they want.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)

Acquia Open Digital Experience Platform (DXP) 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
Data is very reliable, tool is fast and efficient.
Patrice Kong | TrustRadius Reviewer

Usability

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
Like every backend, it can always be improved upon.The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
Kate Fenerty | TrustRadius Reviewer

Reliability and Availability

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 1 answer
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf | TrustRadius Reviewer

Support Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
Anonymous | TrustRadius Reviewer

In-Person Training

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.1
Based on 1 answer
I think it is engaging and has good instructors.
Lili McDonald | TrustRadius Reviewer

Online Training

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 4.5
Based on 2 answers
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 1 answer
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquia Open Digital Experience Platform (DXP)

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

I was not part of the Khoros negotiation upfront, however, from what I have been able to take away. Khoros is the best in class Community expert. The relationship we have with the team continues to be a positive one which is not always the case. The team has been attentive to our growth pace..jumping in and providing support at the right times and sharing insights to help drive change and overall awareness.
Lillian Laporte | TrustRadius Reviewer

Scalability

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 8.3
Based on 12 answers
The platform offers extensive customization so anything you think of it is most likely possible. Customization like this does require developer support however but once engaged they will be able to leverage quality documentation and an active customer community (Khoros Atlas) that can help them accomplish their tasks. In terms of handling crisis or high-volume events, I have experienced a few of these using this platform and each time Community remained stable and snappy.
Ty Williams | TrustRadius Reviewer

Return on Investment

Acquia Open Digital Experience Platform (DXP)

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • Drive adoption & SEO - 95% of our visitor traffic comes from organic search. We believe Khoros does something right to drive this much traffic.
  • Drive support scale and case deflection - Answers can be marked as solutions. Solution visual clues show up both on Google Search and in the platform - making it easier for members to find the right answers.
Claire Flanagan | TrustRadius Reviewer

Screenshots

Pricing Details

Acquia Open Digital Experience Platform (DXP)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)
7.1
Khoros Communities (Formerly Spredfast + Lithium)
8.6

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)
10.0
Khoros Communities (Formerly Spredfast + Lithium)
10.0

Usability

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
7.3

Reliability and Availability

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
9.0

Support Rating

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
10.0

In-Person Training

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
9.1

Online Training

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
4.5

Implementation Rating

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
10.0

Scalability

Acquia Open Digital Experience Platform (DXP)
Khoros Communities (Formerly Spredfast + Lithium)
8.3

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