Likelihood to Recommend It is most appropriate to utilize Acquirell for processing the purchase orders with vendors. If you don't want to onboard the vendors into the system you may easily generate the POs in PDF. Acquirell includes amazing capabilities for running RFI, RFQ, and RFP events. It is very easy to manage purchase requisitions in a single system. Also, the tool is a good fit to manage the complex approval workflow. It is less appropriate to utilize Acquirell for managing contracts because instead of simply editing the text of the contract you should play with the configurations of the contract in the system and fill out various fields
Read full review Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.
Read full review Pros Robust sourcing module with very flexible configurations is a great tool for running RFPs We can easily send POs to the suppliers via Acquirell The great Contract Management module lets us administrate the contracts easily We can easily handle the supplier database Read full review Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well. Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature. Email notifications are helpful and timely of knowing when an approver has approved my reports. Read full review Cons Cannot edit the text of the contracts in the Contract Management module just like we were editing it in MS Word Accounts Payable is out of scope The Supplier Management module is "just okay". Acquirell team should develop features Read full review The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed. Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality. More filters to be added into the report creation and export. Read full review Likelihood to Renew It really helps us to handle almost all our procurement activities (except the CLM process)
Read full review Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.
Read full review Usability See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky
Read full review Reliability and Availability Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
Read full review Performance Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.
Read full review Support Rating Acquirell team has conducted the Zoom sessions with us to explain and clarify all the details. Their manager Olivia and their product manager Dimitri were really approachable If there arise any issues related to working in the system the Acquirell team is always trying to respond ASAP
Read full review The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.
Read full review Online Training Very effective training, fully educated admin users who were then able to train other users.
Read full review Implementation Rating The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.
Read full review Alternatives Considered I haven't evaluated any other procurement solutions. Before implementing Acquirell we were using emails, Word, and Excel in our procurement processes. Overall, it is much more convenient to conduct procurement activities in Acquirell rather than to collect the bids via email and keep a bunch of Word or Excel files.
Read full review We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.
Read full review Scalability It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.
Read full review Return on Investment Now the purchasing team saves a lot of time The number of errors has been reduced due to elimination of manual workflow Now we do not have to keep a lot of Word, Excel, or PDF files since most of the procurement data is stored in Acquirell. Therefore the data does not get lost Read full review With Airbase, we are able to cut down on costly late fees with total insight into spending limits With approval workflows, we're able to cut down on uneccesary spending that can plague a budget With Airbase's Support Team, we feel like true partners Read full review ScreenShots