Acronis Cyber Protect Home Office is a collection of cybersecurity services for home professionals looking for a solution against data loss and cyberattacks.
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ESET PROTECT
Score 8.9 out of 10
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ESET provides Endpoint Protection Platform (EPP) capabilities via the ESET PROTECT Platform, covering Windows, Mac, Linux, and both Android and iOS operating systems, providing Mobile Device Management functionality. It comes with multi-tenant management, ensuring real-time visibility for both on-premises and off-premises endpoints as well as full reporting for ESET enterprise-grade solutions. ESET PROTECT management platform can be deployed on-premise or in-cloud. For organizations looking to…
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Pricing
Acronis Cyber Protect Home Office
ESET PROTECT
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
Acronis Cyber Protect Home Office
ESET PROTECT
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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ESET offers are tailored to each customer’s needs. ESET takes pride in working with customers and partners to find the perfect solution for their security challenges at the right price. Contacting an ESET partner or sales representative ensures each solution is made-to-measure and precisely fits the size, complexity of IT environment and level of protection to match the customer’s business requirements.
The imaging capability seems to be solid [with Acronis True Image], although I have not had to recover a drive yet so cannot compare. The logs tell me when it is (and isn't) working. The "Cloud Replication" that is supposed to simultaneously replicate the local backup image is perfectly awful and the months of tech support ended with them telling me I had a "VSS issue" on a brand new workstation and that I should just create a separate cloud image. After months of it taking 3-4 DAYS to run, IF it worked, and then failing altogether, I discontinued it. It was even logging (running?) under another separate critical files backup, and forced to use the same encryption password. Setting up a new one failed. The cloud backup of my critical files is still running at kb/sec speeds. The ransomware protection hasn't caught anything yet to my knowledge, and consumes a lot of resources. Changing the settings takes at least 10 minutes to log into the cloud. Cloud storage is tiny and a push to get you to pay more. Will not be renewing.
Comprehensive threat prevention against a variety of threats, such as viruses, ransomware, and spyware is effectively provided by ESET PROTECT. The cross platform compatibility of this software is advantageous for business with diverse IT environments such as those combination of Windows, macOS, and Linux systems. Some industries, such highly regulated sectors with specific compliance needs, may find it more cost-effective, however it is less suitable for small enterprises with limited IT resources and for organizations with severe budgetary limits.
Some features have actually become more complicated over the years. One that comes to mind is creating a backup plan that can execute daily to an external USB media that is changed daily (older versions would back up to the, for example, "F" drive regardless of which drive was attached - newer versions identify each drive uniquely, and a backup task created with a given external drive will fail due to the lack of media presence if the drive is replaced).
Error messages could be less cryptic.
Support turnaround time and live assistance could be faster.
I'm giving it a 10, because I would totally have no reservations about staying on with eSet for another 3 years once our contract comes up for renewal. We are looking to transfer to a different product in January, however. This is due to a special pricing contract with the state of Ohio that made a normally much more expensive product very affordable and was cheaper than our coming eSet renewal cost. This is a very special case only available to government and educational organizations, but had that not been offered, we would have gladly stayed with eSet.
We had issues initially getting all of the policies implemented and working since it can be hard to figure out what setting is coming from what policy. Once you get your stack of policies setup and working, the product works great. The installers just work and knowing that they can remove other AV software when you install it can save you a lot of time and headaches.
Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.
Excellent support from ESET and when we had questions regarding the initial deployment they were there. The questions we put forth were answered immediately with great detail. Any of the items we put forth, scenarios, were given a good solution from ESET to fit our needs. This company stands by their product and are happy to step up when needed.
Do the full scan at the beginning and be prepared to wait until it is done. It will find things you did not know were there. You can leave on the Apple firewall as well as the ESET firewall. There have been no conflicts. Remember to remove emails from being backed up, so you do not have spam on your backup! This was the mistake I made.
Acronis True Image is the perfect program when it comes to backing up data. It supports all kinds of backup like file and/or folder backup and has a better and easier to use interface than the 2 products. I also like that I have the option to backup data in local drives also instead of the cloud only. And lastly, it supports Partition backup also instead of only files and/or folders.
We really like the lightness of ESET, this really is a differential in your favor, the way it operates quietly in the background even running a scan was something that interested us, nothing worse than an antivirus locking everything like a scan and still end up issuing scandalous false detections, in the end the choice was made by ESET much because of this differential.
The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.
