What users are saying about
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Top Rated
65 Ratings
15 Ratings

Acuity Scheduling

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Top Rated
65 Ratings
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Score 9.3 out of 100
15 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Acuity Scheduling

This scheduling service works great for me as a coach. I have appointments with prospects that are free and informative. I like to gather some info from them ahead of time, so it's great to be able to get answers to questions that I have without any effort. I also love having them send follow up emails for me. I also have clients who schedule one on one calls with me, and they use this scheduler. Last, I set up workshops for people to view on Zoom (online meetings). I love that people can click on the link, reserve a spot, pay for the class, and receive a confirmation, without any effort from me.
Meredith Brough | TrustRadius Reviewer

ScheduleOnce

ScheduleOnce sadly is a company that started with a great concept. I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.

That is where the goodness stopped though because they don't just connect to Zapier like other software products do, they charge you an ASTRONOMICAL FEE! Actually, that should have been an indicator, because I soon learned they charge you way too much for everything that you add on. The initial $190 a year for 1 Professional User license with 2 Booking page licenses was higher than most. But then they charged $100 just for the privilege of a Zapier connection - that's right, just for the privilege of using Zapier with their software you have to cough up $100 a year. That's ridiculous. They set up their software so you cannot directly link to a specific type of appointment - you can only link to a booking page. So guess what, you have to purchase a booking page for each different type of appointment. Once I got up to $430.00 a year, I started checking around and found Acuity, which I love. It was SUPER easy to set up, and WAY cheaper.

To add insult to injury, I made the colossal mistake of paying for a year in advance. BIG mistake. Even though I have five months left before it renews they would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever - RUN, don't walk away from using this software.
Mindy Belcher | TrustRadius Reviewer

Pros

Acuity Scheduling

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore | TrustRadius Reviewer

ScheduleOnce

  • It's the market leader, so they have a strong incentive to stay on the cutting edge
  • Extremely robust feature set
  • Good with larger organizations; can handle multiple employees and calendars.
Anonymous | TrustRadius Reviewer

Cons

Acuity Scheduling

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss | TrustRadius Reviewer

ScheduleOnce

  • ScheduleOnce has had significant upgrades recently and now meets all of my needs
Nicola (Nicki) Morris | TrustRadius Reviewer

Likelihood to Renew

Acuity Scheduling

Acuity Scheduling 9.2
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling

Acuity Scheduling 8.8
Based on 5 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Support Rating

Acuity Scheduling

Acuity Scheduling 8.9
Based on 15 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

ScheduleOnce

ScheduleOnce 1.0
Based on 1 answer
They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.
Mindy Belcher | TrustRadius Reviewer

Alternatives Considered

Acuity Scheduling

I previously used Appointmentcore (an Infusionsoft product). While it did most of what Acuity Scheduling does, I found that it was overpriced and that outside of Infusionsoft, the integrations were not as robust as Acuity Scheduling. I feel like Acuity Scheduling outperforms Appointmentcore in every area except the ability to brand and customize the scheduling page (using HTML if necessary) and, of course, the native integration with Infusionsoft.
Ashlie Pappas | TrustRadius Reviewer

ScheduleOnce

I thought Calendly looked solid as well. Both are easy to use and are attractive visually, I found ScheduleOnce to be a bit more robust and had more features. ScheduleOnce is better for a multi-person business in my view, but I can see why a solopreneur would go with Calendly. Seems to be a win-win in that situation.
Austin Schmidt | TrustRadius Reviewer

Return on Investment

Acuity Scheduling

  • I save hours a week emailing potential scheduling options, and did not have to hire a VA.
  • Clients booking my hourly service are required to complete a detailed form so I can make sure I'm a good fit for their project.
Christy Price | TrustRadius Reviewer

ScheduleOnce

  • It allowed us to painlessly expand the sales team.
  • With multiple calendars and availabilities, our business simply wouldn't run without it.
  • Overall ROI is through the roof.
Anonymous | TrustRadius Reviewer

Pricing Details

Acuity Scheduling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ScheduleOnce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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