What users are saying about
21 Ratings
30 Ratings
21 Ratings
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Score 8.5 out of 100
30 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 8 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • ADAPTcrm and Dubsado are tied in 2 feature sets: Sales Force Automation, Customization

Sales Force Automation

8.9

ADAPTcrm

89%
8.9

Dubsado

89%
ADAPTcrm ranks higher in 5/9 features

Customer data management / contact management

8.6
86%
3 Ratings
8.8
88%
8 Ratings

Workflow management

9.6
96%
3 Ratings
9.2
92%
9 Ratings

Territory management

8.6
86%
3 Ratings
N/A
0 Ratings

Opportunity management

8.6
86%
3 Ratings
8.9
89%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
9.0
90%
7 Ratings

Contract management

9.0
90%
3 Ratings
9.6
96%
9 Ratings

Quote & order management

9.6
96%
3 Ratings
9.0
90%
7 Ratings

Interaction tracking

8.1
81%
3 Ratings
8.9
89%
7 Ratings

Channel / partner relationship management

9.0
90%
3 Ratings
8.0
80%
3 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%
8.3

Dubsado

83%
ADAPTcrm ranks higher in 2/3 features

Case management

9.6
96%
3 Ratings
7.3
73%
3 Ratings

Call center management

9.0
90%
3 Ratings
10.0
100%
1 Rating

Help desk management

9.0
90%
3 Ratings
7.5
75%
2 Ratings

Marketing Automation

8.8

ADAPTcrm

88%
8.0

Dubsado

80%
ADAPTcrm ranks higher in 2/2 features

Lead management

9.0
90%
3 Ratings
8.0
80%
6 Ratings

Email marketing

8.6
86%
3 Ratings
N/A
0 Ratings

CRM Project Management

9.0

ADAPTcrm

90%
7.5

Dubsado

75%
ADAPTcrm ranks higher in 3/3 features

Task management

9.6
96%
3 Ratings
6.4
64%
8 Ratings

Billing and invoicing management

8.6
86%
3 Ratings
8.3
83%
9 Ratings

Reporting

9.0
90%
3 Ratings
7.8
78%
7 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
8.1

Dubsado

81%
ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
8.8
88%
3 Ratings

Pipeline visualization

8.6
86%
3 Ratings
8.1
81%
6 Ratings

Customizable reports

9.6
96%
3 Ratings
7.5
75%
6 Ratings

Customization

8.6

ADAPTcrm

86%
8.6

Dubsado

86%
ADAPTcrm ranks higher in 2/4 features

Custom fields

8.6
86%
3 Ratings
8.4
84%
9 Ratings

Custom objects

8.1
81%
3 Ratings
8.5
85%
6 Ratings

Scripting environment

8.6
86%
3 Ratings
9.2
92%
2 Ratings

API for custom integration

9.0
90%
2 Ratings
8.4
84%
5 Ratings

Security

8.8

ADAPTcrm

88%
7.8

Dubsado

78%
ADAPTcrm ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
7.8
78%
3 Ratings

Role-based user permissions

8.7
87%
3 Ratings
7.9
79%
5 Ratings

Social CRM

8.6

ADAPTcrm

86%
6.4

Dubsado

64%
ADAPTcrm ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
6.4
64%
2 Ratings

Social engagement

8.1
81%
3 Ratings
6.4
64%
2 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
4.5

Dubsado

45%
ADAPTcrm ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
5.3
53%
3 Ratings

Compensation management

8.6
86%
2 Ratings
3.7
37%
2 Ratings

Platform

8.6

ADAPTcrm

86%
6.4

Dubsado

64%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.6
86%
2 Ratings
6.4
64%
2 Ratings

Attribute Ratings

  • ADAPTcrm is rated higher in 1 area: Usability
  • Dubsado is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
9.4

Dubsado

94%
9 Ratings

Likelihood to Renew

ADAPTcrm

N/A
0 Ratings
8.0

Dubsado

80%
1 Rating

Usability

9.0

ADAPTcrm

90%
2 Ratings
8.8

Dubsado

88%
5 Ratings

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
9.2

Dubsado

92%
5 Ratings

Likelihood to Recommend

ADAPT Software Applications, Inc.

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Read full review

Dubsado

If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished. This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
Read full review

Pros

ADAPT Software Applications, Inc.

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Read full review

Dubsado

  • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
  • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
  • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
Read full review

Cons

ADAPT Software Applications, Inc.

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review

Dubsado

  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as Clickup
Read full review

Pricing Details

ADAPTcrm

Starting Price

$0

Editions & Modules

ADAPTcrm editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dubsado

    Starting Price

    $35 Per Month [3 Users]

    Editions & Modules

    Dubsado editions and modules pricing
    EditionModules
    Monthly Plan$35.001
    Yearly Plan$350.002

    Footnotes

    1. Per Month [3 Users]
    2. Per Year [3 Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month

    Likelihood to Renew

    ADAPT Software Applications, Inc.

    No answers on this topic

    Dubsado

    There are some similar programs out there that are offering ambassador accounts.
    Read full review

    Usability

    ADAPT Software Applications, Inc.

    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Read full review

    Dubsado

    There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
    Read full review

    Support Rating

    ADAPT Software Applications, Inc.

    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Read full review

    Dubsado

    The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
    Read full review

    Alternatives Considered

    ADAPT Software Applications, Inc.

    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Read full review

    Dubsado

    Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code. HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
    Read full review

    Return on Investment

    ADAPT Software Applications, Inc.

    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Read full review

    Dubsado

    • Clients are excited to hire me because my onboarding process is so professional
    • Easy of use makes collecting payment from clients easy
    • Streamlined process allows me to charge more for my services
    Read full review

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