What users are saying about
27 Ratings

TriNet

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Top Rated
500 Ratings
27 Ratings
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Score 6.6 out of 101

TriNet

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Top Rated
500 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

TriNet

Very simply said: they are perfectly consistent with our needs. Their skills in supporting Newron, even if the HQ is based on the other side of the Ocean, are just fantastic. I would strongly recommend a European company with HR needs in the US to seriously consider TriNet as their HR service provider there.
Marco Caremi profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
TriNet
7.1
Employee demographic data
ADP Resource
TriNet
7.2
Employment history
ADP Resource
TriNet
6.9
Job profiles and administration
ADP Resource
TriNet
6.1
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
TriNet
7.1
Organizational charting
ADP Resource
TriNet
6.7
Organization and location management
ADP Resource
TriNet
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Resource
TriNet
8.4

Payroll Management

ADP Resource
TriNet
8.4
Pay calculation
ADP Resource
TriNet
8.9
Support for external payroll vendors
ADP Resource
TriNet
8.0
Benefit plan administration
ADP Resource
TriNet
8.8
Direct deposit files
ADP Resource
TriNet
8.9
Salary revision and increment management
ADP Resource
TriNet
8.1
Reimbursement management
ADP Resource
TriNet
7.4

Leave and Attendance Management

ADP Resource
TriNet
8.7
Approval workflow
ADP Resource
TriNet
8.7
Balance details
ADP Resource
TriNet
8.7
Annual carry-forward and encashment
ADP Resource
TriNet
8.6

Employee Self Service

ADP Resource
TriNet
8.0
View and generate pay and benefit information
ADP Resource
TriNet
8.8
Update personal information
ADP Resource
TriNet
8.7
View company policy documentation
ADP Resource
TriNet
7.4
Employee recognition
ADP Resource
TriNet
7.5
View job history
ADP Resource
TriNet
7.8

Asset Management

ADP Resource
TriNet
1.0
Tracking of all physical assets
ADP Resource
TriNet
1.0

HR Reporting

ADP Resource
TriNet
6.4
Report builder
ADP Resource
TriNet
6.3
Pre-built reports
ADP Resource
TriNet
6.3
Ability to combine HR data with external data
ADP Resource
TriNet
6.5

Onboarding

ADP Resource
TriNet
7.6
New hire portal
ADP Resource
TriNet
8.6
Manager tracking tools
ADP Resource
TriNet
6.6

Performance and Goals

ADP Resource
TriNet
6.9
Corporate goal setting
ADP Resource
TriNet
7.2
Individual goal setting
ADP Resource
TriNet
6.8
Line-of sight-visibility
ADP Resource
TriNet
6.8
Performance tracking
ADP Resource
TriNet
6.9

Performance Management

ADP Resource
TriNet
7.2
Performance plans
ADP Resource
TriNet
7.2
Performance improvement plans
ADP Resource
TriNet
7.3
Review status tracking
ADP Resource
TriNet
7.1
Review reminders
ADP Resource
TriNet
7.0
Multiple review frequency
ADP Resource
TriNet
7.2

Succession Planning

ADP Resource
TriNet
7.7
Candidate ranking
ADP Resource
TriNet
8.2
Candidate search
ADP Resource
TriNet
7.5
Candidate development
ADP Resource
TriNet
7.5

Recruiting / ATS

ADP Resource
TriNet
7.2
Job Requisition Management
ADP Resource
TriNet
7.2
Company Website Posting
ADP Resource
TriNet
5.5
Publish to Social Media
ADP Resource
TriNet
6.9
Job Search Site Posting
ADP Resource
TriNet
7.0
Duplicate Candidate Prevention
ADP Resource
TriNet
9.1
Applicant Tracking
ADP Resource
TriNet
7.1
Notifications and Alerts
ADP Resource
TriNet
7.5

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • Prompt and detailed answers in case of questions
  • Effective and immediate assistance (online or by phone) at any time during business hours
  • Understanding of Newron's needs and relevant support in case of doubts (please don't forget we are an Italian company that manages its US employees from Italy through TriNet and, sometimes, the HR legislation/regulation aspects in the US require some more understanding of how it works there.) TriNet is always prepared to help and clarify.
Marco Caremi profile photo

Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • TriNet utilizes Transamerica Financial Services as its 401K provider partner. Unfortunately, 401K reporting and individual account management is not integrated into TriNet's on-line "HR Passport" portal. Accordingly, additional steps are required to manage 401K programs, services, and safe harbor employer contributions. I would like to see these services integrated into HR Passport.
  • Payroll submission and customer management - while improving - still could use more simplification. Recent changes have made it easier to assign the day-to-day payroll tasks to others without compromising employee personal information, but it is still difficult to assign privileges.
Bill Berkman profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
TriNet8.5
Based on 12 answers
Love this company
Cheryl Staritz profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
TriNet7.5
Based on 204 answers
The only areas of the on-line portal that could use some additional work are I-9 processing and a unified interface to 401K administration
Bill Berkman profile photo

Support

No score
No answers yet
No answers on this topic
TriNet8.1
Based on 291 answers
The Platform setup team was amazing!!! Everything was easy and guided. No complaints there. But we have had to face a couple of situations like leaves of absence or changes in vacation policy, and it seems like there is no involvement or sense of urgency. If we are asking for help, is because we need it. Sometimes it takes several days for a reply.
Maria Fernanda Pinto profile photo

Implementation

No score
No answers yet
No answers on this topic
TriNet8.7
Based on 7 answers
Trinet was easy as I recall. The President and I were able to set everything up and get started right away.
Karen Cabral profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
When I onboarded with TriNet we were not considering another solution. I have been approached by other vendors but have had no desire to leave TriNet
Ashley DiPilla profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Accurate payroll and good benefits are crucial for employee satisfaction.
  • Confidence in HR compliance is essential for CEO job satisfaction :-)
  • Allowing HR to be managed by controllers and CEO saves substantial time/money by eliminating need for internal HR role.
Henry Mahncke profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Resource More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information