What users are saying about

ADP Resource

27 Ratings

TriNet

Top Rated
497 Ratings

ADP Resource

27 Ratings
Score 6.5 out of 101

TriNet

Top Rated
497 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

ADP Resource

This is no fault of ADP, I would want to use our software to it's full potential. [I would like to use it for] letting the employees have access to their records for changes to their address and to view their payroll records. I like that I have so much access to process payroll but I, feel the cost does not justify the use. It is pricey for what I am using it for and this is the decision of our President.
Yolanda Gaytan profile photo

TriNet

Overall TriNet provides a good solution, but is expensive. Their technology could improve as well. They released a new HRPassport site, and it was obvious they didn't test it well as there were several obvious defects. Certain features don't work as well as the old site
Jeff Borgerding profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
TriNet
7.4
Employee demographic data
ADP Resource
TriNet
7.4
Employment history
ADP Resource
TriNet
7.1
Job profiles and administration
ADP Resource
TriNet
6.3
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
TriNet
7.3
Organizational charting
ADP Resource
TriNet
6.9
Organization and location management
ADP Resource
TriNet
7.9
Compliance data (COBRA, OSHA, etc.)
ADP Resource
TriNet
8.7

Payroll Management

ADP Resource
TriNet
8.7
Pay calculation
ADP Resource
TriNet
9.1
Support for external payroll vendors
ADP Resource
TriNet
8.0
Benefit plan administration
ADP Resource
TriNet
9.0
Direct deposit files
ADP Resource
TriNet
9.3
Salary revision and increment management
ADP Resource
TriNet
8.4
Reimbursement management
ADP Resource
TriNet
8.1

Leave and Attendance Management

ADP Resource
TriNet
8.7
Approval workflow
ADP Resource
TriNet
8.7
Balance details
ADP Resource
TriNet
8.7
Annual carry-forward and encashment
ADP Resource
TriNet
8.6

Employee Self Service

ADP Resource
TriNet
8.4
View and generate pay and benefit information
ADP Resource
TriNet
9.2
Update personal information
ADP Resource
TriNet
9.0
View company policy documentation
ADP Resource
TriNet
7.8
Employee recognition
ADP Resource
TriNet
7.5
View job history
ADP Resource
TriNet
8.3

Asset Management

ADP Resource
TriNet
1.0
Tracking of all physical assets
ADP Resource
TriNet
1.0

HR Reporting

ADP Resource
TriNet
6.6
Report builder
ADP Resource
TriNet
6.3
Pre-built reports
ADP Resource
TriNet
6.6
Ability to combine HR data with external data
ADP Resource
TriNet
7.0

Onboarding

ADP Resource
TriNet
7.8
New hire portal
ADP Resource
TriNet
8.9
Manager tracking tools
ADP Resource
TriNet
6.7

Performance and Goals

ADP Resource
TriNet
6.9
Corporate goal setting
ADP Resource
TriNet
7.2
Individual goal setting
ADP Resource
TriNet
6.7
Line-of sight-visibility
ADP Resource
TriNet
6.8
Performance tracking
ADP Resource
TriNet
6.8

Performance Management

ADP Resource
TriNet
7.1
Performance plans
ADP Resource
TriNet
7.2
Performance improvement plans
ADP Resource
TriNet
7.2
Review status tracking
ADP Resource
TriNet
7.0
Review reminders
ADP Resource
TriNet
7.0
Multiple review frequency
ADP Resource
TriNet
7.2

Succession Planning

ADP Resource
TriNet
7.7
Candidate ranking
ADP Resource
TriNet
8.2
Candidate search
ADP Resource
TriNet
7.5
Candidate development
ADP Resource
TriNet
7.4

Recruiting / ATS

ADP Resource
TriNet
7.2
Job Requisition Management
ADP Resource
TriNet
7.2
Company Website Posting
ADP Resource
TriNet
5.5
Publish to Social Media
ADP Resource
TriNet
6.9
Job Search Site Posting
ADP Resource
TriNet
7.0
Duplicate Candidate Prevention
ADP Resource
TriNet
9.1
Applicant Tracking
ADP Resource
TriNet
7.1
Notifications and Alerts
ADP Resource
TriNet
7.4

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • TriNet provides a wide range of topnotch benefit providers - medical, dental, vision, insurance, legal services, etc. - for the organization to choose from and present to staff.
  • TriNet client services is fast, responsive and knowledgeable when you contact them with questions about the marketplace, options, or how to navigate the online portal as an administrator or employee user.
  • TriNet onboarding was so easy and quick. The account team at TriNet explains the process, walks you through each step, and asks and answers questions to customize your benefits and processes to meet your organization's needs.
  • TriNet reports are plentiful and easy to access. These can be printed, downloaded or emailed, which makes working with remote support services like a bookkeeper or accountant so simple.
Kevin Kosik profile photo

Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • Frankly speaking, I have no special areas to highlight where TriNet should improve their services to Newron. I am 100% satisfied with their performance: they effectively and efficiently provide us with what we need. I know that TriNet provides other types of service that we don't need and maybe there is something to improve there but this is not our case
Marco Caremi profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
TriNet8.5
Based on 12 answers
Love this company
Cheryl Staritz profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
TriNet8.0
Based on 203 answers
As I stated, my only slight problem with Trinet has been the user-friendliness of their web portal but I feel as if they have been addressing this problem with some success.
Phil Lee profile photo

Support

No score
No answers yet
No answers on this topic
TriNet8.5
Based on 290 answers
Customer service is the best thing about TriNet and that is saying something. They are friendly, very helpful and go out of their way to fulfill your requests. That has been the case with just about every TriNet customer representative I've dealt with.
Phil Lee profile photo

Implementation

No score
No answers yet
No answers on this topic
TriNet8.7
Based on 7 answers
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
Cheryl Staritz profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
We were with TriNet when Justworks approached us and we had conversations with them. They weren't able to match TriNet's rates and there was no reason to consider switching.
Phil Lee profile photo

Return on Investment

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
No photo available
  • TriNet allows me to hire people with the experience in the field we support while knowing the HR compliance, payroll, etc. are being complied with. Previously, it was a person attempting to fit into this role with limited to no experience.
  • We are a small organization ~15 employees but have employees in nine states. Without TriNet, I wouldn't be able to hire the talent I have been able to hire, offer competitive benefits, or comply with nine different state regulations.
Rebecca Coyle profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Resource More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information