TrustRadius

AgentTime Scheduler vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AgentTime Scheduler
Score 9.4 out of 10
N/A
AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.N/A
Readymode
Score 5.5 out of 10
N/A
Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the…
$150
per month per license
Pricing
AgentTime SchedulerReadymode
Editions & Modules
No answers on this topic
Team (10-49 licenses)
$120
per month per license
Starter (1-9 licenses)
$150
per month per license
Enterprise (50+ licenses)
Contact Sales
Offerings
Pricing Offerings
AgentTime SchedulerReadymode
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—17% discount for annual pricing.
More Pricing Information
Community Pulse
AgentTime SchedulerReadymode
Top Pros
Top Cons
Features
AgentTime SchedulerReadymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
AgentTime Scheduler
-
Ratings
Readymode
7.3
4 Ratings
4% above category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
AgentTime Scheduler
-
Ratings
Readymode
7.9
4 Ratings
6% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
AgentTime Scheduler
-
Ratings
Readymode
6.8
4 Ratings
9% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
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AgentTime SchedulerReadymode
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Score 9.8 out of 10
Medium-sized Companies
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Score 9.2 out of 10
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Score 10.0 out of 10
Enterprises
Calabrio Teleopti WFM
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Score 7.8 out of 10
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Score 8.9 out of 10
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User Ratings
AgentTime SchedulerReadymode
Likelihood to Recommend
8.0
(2 ratings)
5.5
(4 ratings)
User Testimonials
AgentTime SchedulerReadymode
Likelihood to Recommend
Portage Communications
Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson | TrustRadius Reviewer
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Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
Read full review
Pros
Portage Communications
  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson | TrustRadius Reviewer
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Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
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Cons
Portage Communications
  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson | TrustRadius Reviewer
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Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
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Alternatives Considered
Portage Communications
I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company
EM
Earl Minney
Admissions Counselor
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Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
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Return on Investment
Portage Communications
  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson | TrustRadius Reviewer
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Readymode
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

Readymode Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Productivity data on call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of Info and performance data on call center agents.