What users are saying about

XenCALL

1 Ratings

AgentTime Scheduler

2 Ratings
Score 8.7 out of 101

XenCALL

1 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

XenCALL

Tracking for payroll is fantastic. We have eliminated a time clock because of XenCALL's accuracy in tracking clock in and out.
Tish Cator profile photo

Feature Rating Comparison

Preview Dialer

AgentTime Scheduler
XenCALL
8.0
Call notes & tags
AgentTime Scheduler
XenCALL
8.0

Core Dialer

AgentTime Scheduler
XenCALL
10.0
Outbound dialing
AgentTime Scheduler
XenCALL
10.0
Inbound routing
AgentTime Scheduler
XenCALL
10.0
Click-to-call
AgentTime Scheduler
XenCALL
10.0
Campaign & list management
AgentTime Scheduler
XenCALL
10.0

Call Follow-up and Quality Assurance

AgentTime Scheduler
XenCALL
8.0
Follow-up calls
AgentTime Scheduler
XenCALL
6.0
Dialer reporting & analytics
AgentTime Scheduler
XenCALL
10.0

Pros

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo
  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
Tish Cator profile photo

Cons

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo
  • Agent reporting in terms of dropped call/lost phone number- always an issue
  • Dispatching boards - confirmation boards
  • System lagging when low amount of agents on system
Tish Cator profile photo

Alternatives Considered

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator profile photo

Return on Investment

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo
  • Lots of calls for new clients
  • Burning through leads quickly
  • Emailing clients' promos directly from CRM
Tish Cator profile photo

Pricing Details

AgentTime Scheduler

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

XenCALL

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
XenCALL offers live, one-on-one demos at no charge and a free trial period without any purchase commitments. Contact us for a custom quote.