Agiloft Flexible Service Desk Suite vs. eDesk
Agiloft Flexible Service Desk Suite vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Agiloft Flexible Service Desk Suite | eDesk | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | eDesk | |
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Likelihood to Recommend | 10.0 (12 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | eDesk | |
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Likelihood to Recommend | Agiloft | eDesk |
Pros | Agiloft | eDesk |
Cons | Agiloft | eDesk |
Likelihood to Renew | Agiloft | eDesk No answers on this topic |
Usability | Agiloft | eDesk No answers on this topic |
Support Rating | Agiloft | eDesk No answers on this topic |
Alternatives Considered | Agiloft | eDesk |
Return on Investment | Agiloft | eDesk |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots | eDesk Screenshots |