What users are saying about

AgoraPulse

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Top Rated
280 Ratings
5 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
5 Ratings
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Score 10 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

I can't think of a scenario where AgoraPulse (AP) is not well suited, except in a situation where you might have many clients utilizing a specific social platform not integrated into AP yet. AgoraPulse is great for individual users as well as larger teams, from a small number of clients to many social accounts (we have between 30-40).
Matthew Jackson profile photo

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Clarabridge
Boolean keyword searches
AgoraPulse
7.8
Clarabridge
Filtering out noise/spam
AgoraPulse
7.2
Clarabridge
Sentiment analysis
AgoraPulse
9.1
Clarabridge
Broad channel coverage
AgoraPulse
8.5
Clarabridge

Publishing

AgoraPulse
8.1
Clarabridge
Content planning and scheduling
AgoraPulse
8.8
Clarabridge
Audience targeting
AgoraPulse
6.7
Clarabridge
Content optimization
AgoraPulse
9.1
Clarabridge
Workflow management
AgoraPulse
7.9
Clarabridge

Engagement

AgoraPulse
7.6
Clarabridge
Automated routing and prioritization
AgoraPulse
6.4
Clarabridge
Customer interaction histories
AgoraPulse
8.4
Clarabridge
Bulk actions
AgoraPulse
7.9
Clarabridge

Marketing

AgoraPulse
7.6
Clarabridge
Lead generation
AgoraPulse
6.6
Clarabridge
Content marketing
AgoraPulse
9.1
Clarabridge
Paid media management
AgoraPulse
8.2
Clarabridge
Campaigns and promotions
AgoraPulse
6.7
Clarabridge

Channel coverage/integration

AgoraPulse
8.6
Clarabridge
Twitter
AgoraPulse
9.1
Clarabridge
Facebook
AgoraPulse
8.9
Clarabridge
Instagram
AgoraPulse
7.8
Clarabridge

Reporting/analytics

AgoraPulse
7.3
Clarabridge
Campaign success analytics
AgoraPulse
7.7
Clarabridge
Real-time tracking
AgoraPulse
7.3
Clarabridge
Competitor analysis
AgoraPulse
6.9
Clarabridge

Account management

AgoraPulse
7.4
Clarabridge
Role-based user permissions & privileges
AgoraPulse
8.3
Clarabridge
Mobile access
AgoraPulse
6.6
Clarabridge

Pros

  • The real-time comments/messages monitoring for Facebook/Twitter/Instagram is unparalleled. I've been on trials for quite a few other similar products and services and I still came back to AgoraPulse.
  • I can see that the publishing features are getting more and more robust since my trial days. Currently we still use Buffer for content scheduling but I can see AgoraPulse become a serious competitor by the time our annual subscription with Buffer is up.
  • Hashtag monitoring for Instagram is quite handy since regramming user-generated content can be huge on the platform.
Vert Hsu profile photo
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
Brandon Johnson profile photo

Cons

  • The UI, while not terrible, could be sleeker. I've had no trouble with functionality, though.
Vert Hsu profile photo
  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

An important consideration is I believe AgoraPulse is designed to support three of the social profiles that are most important to me. After comparing the products side by side over a short time AgoraPulse proved to the be the match for my needs. One of the other platforms had an interface that was too cluttered. Another had similar functionality but was more expensive
Richard Burgner profile photo
Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson profile photo

Return on Investment

  • The ability to monitor our social media profiles is well worth the $ amount per month. It does not allow you to tie it to individual sales, but allowed us to shave off thousands annually by bringing social management in house through software.
Chad Carman profile photo
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Clarabridge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Clarabridge Editions & Modules
Clarabridge
Additional Pricing Details

Clarabridge More Information