Aircall vs. TELUSCloud Contact Center

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!

Incentivized

A universal communication platform

Incentivized

• Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
• Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
• Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.

Incentivized

• Easy to [manage] users
• Easy to setup features
• Multiple device/apps to access the services

Incentivized

• No schedule for bank holidays
• No feature to update more than one phone line at the same time
• Admins don't have access to the timeline of a call to see with which agent it rang
• Missing agent-specific stats when your phone lines are organized in teams
• If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold

Incentivized

• Hardware features
• Some set up are not flexible
• Cost

Incentivized

We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

Incentivized

We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.

Shaw Smart Voice

Incentivized

• Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
• Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
• The only positive impact has been the collaborative experience and being able to maintain a virtual office

Incentivized

• Save on cost when combining other services
• Easier to communicate with remote employees

Incentivized