What users are saying about

Aladtec

3 Ratings

ClickSoftware

3 Ratings

Aladtec

3 Ratings
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Score 9.1 out of 101

ClickSoftware

3 Ratings
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Score 1.1 out of 101

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Likelihood to Recommend

Aladtec

The entire Aladtec scheduling and staff management software program works very well for our department. The entire program is exactly what our department needs and uses for daily operations. We would be struggling without it. Our EMS staff thoroughly enjoy using it and its user friendly nature. We highly recommend using it.
Jeff Rixmann profile photo

ClickSoftware

ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
Gary Patterson profile photo

Pros

  • First and foremost, outstanding customer service. They are always willing to solve any issues and do so in a timely manner.
  • They are very open to new ideas and concepts from their customers to improve the overall product.
  • The organization is very innovative. They are constantly striving to find new ways to make the program work for their customers.
  • They provide outstanding training and support when needed or asked. Particularly when new employees are hired onto our department, Aladtec is willing to help train our new staff to the system. Being the program is so user friendly, we rarely have to do that, but is important to note they are willing to help.
Jeff Rixmann profile photo
  • ClickMobile allows for real-time updates from the field. The devices don't need to be within the organizations domain to communicate with the back-end database. This makes updating work order information much less cumbersome since VPN connections are not necessary for mobile field workers
  • Store-and-forward capability of the Mobile applications allow users to make updates to a work order even when they don't have an internet/data connection. They can make their changes and rest assured that they will be recorded to the organizations database when internet connection is restored.
  • ClickMobile Touch makes the BYOD a reality as the application is device agnostic and will run on any browser that supports HTML5.
Gary Patterson profile photo

Cons

  • Any specific improvements I have already mentioned to Aladtec and (I'm thrilled to report) several have already been implemented. They even made system accommodations for colorblind users - an industry first!
  • I am excited to see further development of the custom forms so we can merge to a completely paperless schedule & payroll system.
  • Although there is no specific fleet management tool, we have worked with Aladtec's Customer Support pros to develop a ways to accurately record all of our vehicles for scheduling maintenance, in-service and down time.
Andrew Blackwood profile photo
  • At times updates from may take a while to come back to the main database. This is generallly because of a loss of internet connectivity due to poor data coverage from cell towers or Wi-Fi networks.
  • Organizational IT policies of network architecture/DMZ/Firewalls may add to the challenges of deploying ClickMobile outside of the organization domain, thus allowing field resources the ability to access relevant work order data without connecting the company network via VPN. This can usually be overcome with quality solution design and implementation.
Gary Patterson profile photo

Likelihood to Renew

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ClickSoftware8.5
Based on 2 answers
As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
Gary Patterson profile photo

Online Training

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No answers yet
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ClickSoftware7.3
Based on 1 answer
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
Gary Patterson profile photo

Alternatives Considered

We have not done a lot of research on other products, so we really can't compare. We have been very happy with Aladtec for the past 13 years. Their customer service, knowledgeable staff, affordable pricing, and progressive nature for customer satisfaction has kept us happy. Aladtec provides the staffing management solutions we want, so we have had no reason to shop around.
Jeff Rixmann profile photo
ClickSoftware has been the leader in the Garner Magic Quadrant for Field Service Management for 4 years. This designation by Gartner has identified ClickSoftware's product and service as both innovative and most able to execute. ClickSoftware have brought new technologies to the Mobile Workforce and helped many companies around the world become more efficient and proactive, instead of remaining reactive, to their customer's service and scheduling needs.
Gary Patterson profile photo

Return on Investment

  • In the first 12 months of use we saved nearly 13x our investment in overtime alone. The following year we realized an average of 46 hours per week of time saved in workforce management.
  • We have seen no negative impacts from the use of Aladtec. Our only regret is not having it earlier.
Andrew Blackwood profile photo
  • Generally, when customers adopt ClickMobile along with a solid Change Management approach and strong business analysis to streamline processes they can experience a more efficient workforce within the first two weeks of going live with the product. Based on your organizations needs the ROI can be realized in as little as 3 months of implementation.
  • Changing processes is bound to bring out the nay-sayers in the organization. This can result in making some of the best field resources in the organization unhappy and that may bring down productivity. For this reason it is extremely important to really take the Field resources opinions on the matter into consideration.
  • Time-to-service, as a KPI generally increases when a product like ClickMobile is introduced to an organization. When coupled with a strong scheduling program like ClickSchedule the realized customer satisfaction and efficiency of the scheduling department and Field workforce is exponential.
  • Mobile solutions like ClickMobile give organizations an new, highly detailed way of scheduling emergency and high-priority work to the Field in a fraction of the time that most organizations do today.
Gary Patterson profile photo

Pricing Details

Aladtec

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Aladtec is an annual subscription based on the number of people the customer has using the system, so it's fairly priced for any size organization.

ClickSoftware

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details