What users are saying about
54 Ratings
11 Ratings
54 Ratings
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Score 7.6 out of 101
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

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Likelihood to Recommend

Alfresco ECM

Alfresco Enterprise Content Management is well suited for any sized organization with content management needs.
Julie Henn profile photo

IBM ECM

Self-hosted IBM ECM Solutions are appropriate for any large organization with substantial internal infrastructure management teams and a commitment to training their staff. Other organizations should consider the Cloud based offerings.
Eric Walk profile photo

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.6
IBM ECM
Content capture & imaging
Alfresco ECM
8.0
IBM ECM
File sync, storage & archiving
Alfresco ECM
8.0
IBM ECM
Document management
Alfresco ECM
8.4
IBM ECM
Records management
Alfresco ECM
7.8
IBM ECM
Content search & retrieval
Alfresco ECM
7.2
IBM ECM
Enterprise content collaboration
Alfresco ECM
7.3
IBM ECM
Content publishing & creation
Alfresco ECM
7.0
IBM ECM
Security, risk management & information governance
Alfresco ECM
7.6
IBM ECM
Contract lifecycle management
Alfresco ECM
7.6
IBM ECM

Pros

  • Document Management - The ability to store documents, manage custom aspects and metadata. Plus full control over versioning of documents with the ability to check in and out.
  • Custom API's - Alfresco supports multiple API's both internal and external and pretty much allows you to customize and integrate with any application
  • Searching - Lucene and SOLR which are integreated into Alfresco offer a multitude of ways to find documents/folders.
  • Auditing - They have a fairly powerful (although somewhat confusing) auditing system that lets you audit almost any action or service.
Jeff Neeve profile photo
  • The content engine which manages documents is the best part of IBM ECM suite. The Content Engine is pretty stable. We faced several issues with 3.5 version. But since 4.5 its pretty stable
  • The process engine part used to be really bad . But its improved a lot. I still believe there is opportunity to simplify the workflow development and deployment and debugging.
  • Custom application to access CE and PE (like providing web service to manage doc,initiate workflows etc.,) is also OK
No photo available

Cons

  • Performance monitoring and tuning
  • Solr search capability to handle very large content repository
Qing Gou profile photo
  • The product suite has tremendous flexibility, but along with flexibility comes complexity. Configuring environments and installing the software so solutions can be implemented requires a broad base of IT knowledge.
  • In recent releases, IBM has concentrated on making the UIs across the different software products in the ECM family more consistent, and this has been well received by customers.
  • IBM also focuses on making a lot of changes in each release to improve flexibility and collaboration for application developers.
Scott Maloney profile photo

Likelihood to Renew

Alfresco ECM9.0
Based on 9 answers
Its a good product for meeting business needs.
Qing Gou profile photo
IBM ECM8.6
Based on 6 answers
Once our customers make the decision to invest in IBM Enterprise Content Management, it's a long term relationship. There is a significant financial and human capital investment required, so companies look at this as a new platform that they'll be using for 5 to 10 years or longer.
Scott Maloney profile photo

Usability

No score
No answers yet
No answers on this topic
IBM ECM7.3
Based on 1 answer
The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk profile photo

Implementation

Alfresco ECM9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

  • Alfresco is cheap.
  • Easier to use - user-friendly.
  • It's robust and has the ability to integrate with other software.
  • It's an open source i.e. a developer or programmer can tweak to map to your company's taste.
  • Content sharing easier than other platforms, it'ss also a unified collaborative document management that has most of what the company needs for proper record keeping and cycle
Oluwatoyin Adesemowo profile photo
The support that IBM provides.
Prabhakar Digumarthi profile photo

Return on Investment

  • One company has replaced the Documentum with Alfresco and it has created a positive impact on ROI, as the cost of Alfresco is less compared to Documentum.
  • Another company has used this platform to store Statement of work documents with integration of SFDC., The business is happy to see the integration is seamless.
No photo available
  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
Scott Maloney profile photo

Pricing Details

Alfresco ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details