What users are saying about
18 Ratings
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Score 8.8 out of 100
278 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Algolia

If you have a dedicated developer who has the technical know-how to delve deep into Algolia's documentation to figure out what makes it tick, this is the product for you. Algolia's framework is extremely powerful, making search instantaneous and providing users with results at break-neck speeds. If all you need is great search, but you do not require a complex relevancy algorithm running it, Algolia will work well for you. The more complex your use case, the more expensive the product becomes.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Algolia
Salesforce Commerce Cloud
7.6
Product catalog & listings
Algolia
Salesforce Commerce Cloud
8.2
Product management
Algolia
Salesforce Commerce Cloud
7.4
Bulk product upload
Algolia
Salesforce Commerce Cloud
7.7
Branding
Algolia
Salesforce Commerce Cloud
8.1
Mobile storefront
Algolia
Salesforce Commerce Cloud
7.4
Product variations
Algolia
Salesforce Commerce Cloud
7.7
Website integration
Algolia
Salesforce Commerce Cloud
7.8
Visual customization
Algolia
Salesforce Commerce Cloud
7.3
CMS
Algolia
Salesforce Commerce Cloud
6.9

Online Shopping Cart

Algolia
Salesforce Commerce Cloud
7.9
Abandoned cart recovery
Algolia
Salesforce Commerce Cloud
7.6
Checkout user experience
Algolia
Salesforce Commerce Cloud
8.1

Online Payment System

Algolia
Salesforce Commerce Cloud
8.1
eCommerce security
Algolia
Salesforce Commerce Cloud
8.1

eCommerce Marketing

Algolia
Salesforce Commerce Cloud
7.9
Promotions & discounts
Algolia
Salesforce Commerce Cloud
7.9
Personalized recommendations
Algolia
Salesforce Commerce Cloud
8.0
SEO
Algolia
Salesforce Commerce Cloud
7.8

eCommerce Business Management

Algolia
Salesforce Commerce Cloud
7.3
Multi-site management
Algolia
Salesforce Commerce Cloud
7.7
Order processing
Algolia
Salesforce Commerce Cloud
7.4
Inventory management
Algolia
Salesforce Commerce Cloud
7.5
Shipping
Algolia
Salesforce Commerce Cloud
7.2
Custom functionality
Algolia
Salesforce Commerce Cloud
6.5

Pros

Algolia

  • Algolia is brain-dead simple to set up. I've implemented search with Algolia in a dozen different ways now, and it never took me longer than a few minutes to get the functionality I want. With Algolia, the only challenge is designing your search UI -- if you don't want to use their baked in UI solutions.
  • Results come back incredibly fast. I'm not sure how Algolia does it, but every keystroke I make in a search field returns new results instantly. It's hard to believe that I'm searching large datasets on a remote server when it works so fast.
  • Very little customization is needed for 99% of use-cases. Algolia's out of the box setup works great, and it takes no prior knowledge to set up.
Eli Allen | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Algolia

  • Algolia can be a bit complex -- for smaller companies or companies without many tech resources, it may be difficult to implement and use without the help of a third party
  • Manually manipulating search results (for specific queries having listings show up first) is a bit difficult to do without custom developing that functionality
Michael Riess | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Algolia

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Algolia

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Algolia

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Algolia

Algolia 9.0
Based on 2 answers
We did have one occurrence where we maxed out our plan and the service didn't respond well. This is probably a very common scenario and it took half a day to get things back to normal with slow response time. Price is also a consideration. If you are restrained in that sense you might want to dedicate the time to having your own setup from the get-go.
Sagiv Frankel | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Algolia

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Algolia

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Algolia

Algolia at first seemed and proved to be the fastest compared to the other search engines. It is very easy to implement. Also, it had a 24x7 support which proved to be very useful. It is also useful for all types of clients weather it be organizations or individuals. It can also handle typos. It also focuses on features like API and SSL Security. Also, it is designed to search records, not pages. These were some of the reasons we went ahead with Algolia.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Return on Investment

Algolia

  • It's too early to measure any increase in our transactions
  • We have good customer feedback on the Algolia search function
  • We are looking at other apps in development where we can also leverage the power of Algolia
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Screenshots

Pricing Details

Algolia

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per installation

Algolia Editions & Modules

Edition
Free$01
Standard$12
Premium1.502
OEM PricingContact sales team
  1. per month
  2. per unit/per month
Additional Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Algolia
9.1
Salesforce Commerce Cloud
8.0

Likelihood to Renew

Algolia
Salesforce Commerce Cloud
7.8

Usability

Algolia
Salesforce Commerce Cloud
8.0

Reliability and Availability

Algolia
Salesforce Commerce Cloud
8.0

Performance

Algolia
Salesforce Commerce Cloud
9.0

Support Rating

Algolia
9.0
Salesforce Commerce Cloud
9.0

In-Person Training

Algolia
Salesforce Commerce Cloud
8.0

Implementation Rating

Algolia
Salesforce Commerce Cloud
8.0

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