Alida CXM vs. Nextiva Customer Experience
Alida CXM vs. Nextiva Customer Experience
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alida CXM | N/A | Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer… | N/A | |
Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A |
Alida CXM | Nextiva Customer Experience | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alida CXM | Nextiva Customer Experience | |
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Top Pros | No answers on this topic | |
Top Cons |
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Alida CXM | Nextiva Customer Experience | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alida CXM | Nextiva Customer Experience | |
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Likelihood to Recommend | 5.0 (7 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 7.5 (6 ratings) | - (0 ratings) |
Usability | 3.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Alida CXM | Nextiva Customer Experience | |
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Likelihood to Recommend | Alida | Nextiva |
Pros | Alida | Nextiva No answers on this topic |
Cons | Alida | Nextiva No answers on this topic |
Likelihood to Renew | Alida | Nextiva No answers on this topic |
Usability | Alida | Nextiva No answers on this topic |
Support Rating | Alida | Nextiva No answers on this topic |
Alternatives Considered | Alida | Nextiva |
Return on Investment | Alida | Nextiva No answers on this topic |
ScreenShots |