What users are saying about
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Top Rated
562 Ratings
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Top Rated
107 Ratings

AlienVault USM

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Top Rated
562 Ratings
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Score 8.1 out of 101

Jamf Pro

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Top Rated
107 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault USM is well suited for any small/medium businesses as well as big corporations. The reporting and dashboard alone are something I always look for in a USM because it makes it easier for me to gather and find the information I am required to have. If detailed reports are what you are looking for or an easy-to-navigate dashboard this is the software for you.
Mpho Lekota profile photo

Jamf Pro

Jamf Pro is well suited for situations involving mass requests for applications. Having the ability to push - really from any perspective - to end-users directly is a huge accomplishment. The ease of use for pushing protocols and the simplicity of some go-to commands make the use of Jamf something to be grateful for.
Peter Barnett profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Jamf Pro
Centralized event and log data collection
AlienVault USM
8.0
Jamf Pro
Correlation
AlienVault USM
8.0
Jamf Pro
Event and log normalization
AlienVault USM
8.0
Jamf Pro
Deployment flexibility
AlienVault USM
7.0
Jamf Pro
Custom dashboards and views
AlienVault USM
6.0
Jamf Pro
Host and network-based intrusion detection
AlienVault USM
7.0
Jamf Pro

Pros

AlienVault USM

  • Log analysis, both syslog and AWS cloud trail, and searchability/reporting is actually better than most of our other related tools: All of our systems send log information using rsyslog to our AlienVault USM system. AlienVault is able to alert us of many issues with minimal configuration, including adding/removing users to sensitive groups, creating or removing resources such as EBS volumes, S3 buckets, or security groups.
  • AWS loadbalancer traffic/log analysis: AlienVault automatically identifies threatening IPs or entries that match suspicious traffic patterns.
  • The ability to search the many logs AlienVault collects in a way that even novice users can follow is super valuable. Logs can be quickly sorted by source, log type, and/or keyword searches. There have been many occasions where we were able to find non-security related issues due to the simple yet advanced search abilities of AlienVault. This has led to the challenge of deciding when and how long to allow non-security personnel access for troubleshooting.
John DeLay profile photo

Jamf Pro

  • The Jamf Pro JSS is great at reporting on inventory. It is easy to set up an advanced search with multiple criteria that targets hardware, software, and other markers, including organizational and meta structures (like computer groups, building, or assigned user).
  • Jamf Remote is a great tool for "do it now" tasks. Using Jamf Remote, I can do pretty much everything a policy can do (install a package, run a script, execute a command, perform an inventory, etc.), but I can do it right away just once, so I don't have to go through the process of creating a policy for a one-off. I can also use Jamf Remote to connect to a system remotely.
  • Jamf Composer makes packaging software for deployment a breeze. It can pull in files from multiple folders, you can add scripts to run pre and post install, and it's all very straightforward.
Brett Hendricks profile photo

Cons

AlienVault USM

  • While there are many features, many of them are not very advanced. Vulnerability scanning as an example is extremely simplistic and almost unusable for an enterprise organization. It's just enough to get a program off the ground.
  • Cloud-only deployment model (SaaS) may not fit all organizations. Not all organizations are "cloud friendly".
  • Reporting capabilities out of the box are lack luster. Vulnerability management reporting as an example does not include a single canned report.
Frank DePaola profile photo

Jamf Pro

  • Updates - Most updates contain a serious flaw for our environment. We usually have to wait for a couple releases or a hotfix release before updating to a newer version.
  • iOS App Scaling - We have had some issues with scaling to manage the amount of iOS apps we offer in Self Service to our devices. It works fine if we do not update the apps, but we have had a lot of issues if we turn on automatic app updates which are needed for many of our apps.
  • Marking iOS Apps as 32 Bit - We have noticed a lot of our apps are not converted to 64 bit since iOS 10/11 came out. This causes a lot of issues with end users trying to install the app on a device that no longer supports it. I really wish JAMF could mark those apps as 32 bit in the interface so we can go through and get rid of them.
Nick Newport profile photo

Likelihood to Renew

AlienVault USM

AlienVault USM 2.0
Based on 14 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

Jamf Pro

Jamf Pro 9.1
Based on 1 answer
No answer on this topic is available.

Usability

AlienVault USM

AlienVault USM 7.5
Based on 34 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo

Jamf Pro

Jamf Pro 9.3
Based on 2 answers
Jamf is very intuitive and user-friendly for both admins and end-users who use Self Service. Everything is highly customizable, and you can make it your own and put a lot of personal touch to things. The sky is the limit when it comes to what you can do with Jamf Pro in your environment. I highly recommend it.
Adam Martin profile photo

Support

AlienVault USM

AlienVault USM 7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

Jamf Pro

Jamf Pro 10.0
Based on 1 answer
Jamf has a community-driven wiki called Jamf Nation. It is free to join, and rich with content from fellow admins as well as Jamf engineers. It is one of the best resources and tools I've seen from a company. It is so big that they even set up a 3-day event every Fall in Minnesota to host Jamf admins and techs from across the US and the world to have training sessions and keynotes on new features or relevant topics by long-time Mac Admin veterans.
Adam Martin profile photo

Implementation

AlienVault USM

AlienVault USM 7.0
Based on 37 answers
Initial implementation was okay, but we should have gone on the one week course first as an understanding of the features and what to look for would have been of great use. This is especially relevant when fine tuning and correlating events and creating parsers.Once set up the system is pretty resilient and adding in configuration is quite an easy process. We only had on the odd few occasions had to progress any set up problems to tech support.There are also some great whitepapers and set up articles on AlienVault's website support.
Philip Clarke profile photo

Jamf Pro

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

I evaluated SolarWinds SEM and it was impressive and did a great job, but AlienVault USM had more reporting tools and data collection retention. I also preferred the setup of the AlienVault dashboard. I found it was easier to set up rules and data collection points with AlienVault. SolarWinds has a great product but I ultimately chose AlienVault USM because of the extra features it offered.
Stacey Medina profile photo

Jamf Pro

We moved away from FileWave and picked up JAMFPro because of better support, and they filled the need for imaging/software packaging better than FileWave could. I was not involved in that choice, but I have been the JAMFPro administrator for 4 years now.
Joshua Banks profile photo

Return on Investment

AlienVault USM

No answers on this topic

Jamf Pro

  • Jamf Pro has saved us an enormous amount of money when you calculate the amount of time it takes a user to patch their own machines. Especially when you take into account the time and effort it takes to find patches.
  • Jamf Pro has also allowed our company to not have to hire an additional support team to manage our Mac devices. It allows us to have low overhead in managing a large number of devices.
  • Jamf Pro has continued to help us fall in-line with our company's mission statement in delivering outstanding customer service.
Rollan Ibanez profile photo

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Jamf Pro

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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