What users are saying about

AlienVault USM

328 Ratings

Jamf Pro

91 Ratings

AlienVault USM

328 Ratings
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Score 7.9 out of 101

Jamf Pro

91 Ratings
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Score 9.2 out of 101

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Likelihood to Recommend

AlienVault USM

AlienVault USM Anywhere is a great SIEM and if you need to deploy a SaaS solution then it is suited very well. It works very well for us being 100% AWS and integrates well with our toolset and AWS features. The Open Threat Intelligence (OTX) is perfect for providing context on events and feeding our incident response processes.
Matthew White profile photo

Jamf Pro

If you are serious about remote management and have 40 or more users, it is definitely the way to go. No other provider currently offers a full management suite in the way that Jamf does. From configuration management to software deployments, and support, they do a great job.
Lenny Vaknine profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Jamf Pro
Centralized event and log data collection
AlienVault USM
8.0
Jamf Pro
Correlation
AlienVault USM
8.0
Jamf Pro
Event and log normalization
AlienVault USM
8.0
Jamf Pro
Deployment flexibility
AlienVault USM
7.0
Jamf Pro
Custom dashboards and views
AlienVault USM
6.0
Jamf Pro
Host and network-based intrusion detection
AlienVault USM
7.0
Jamf Pro

Pros

  • AlienVault USM Anywhere is easy to deploy with their cloud-based model and deploying the required agents on-prem (or in the cloud) is quick and easy.
  • Custom rules allow for alerting based on content from events and you can even trigger agents in response to threats, shutting down computers or grabbing forensic info for incident response.
  • USM Anywhere also takes care of reporting for ISO and PCI, allowing you to pull reports for auditors at a moment’s notice.
  • With many integrations out-of-the-box, you can pull in all the data from products you use and other sources, such as Amazon CloudWatch Logs.
Matthew White profile photo
  • Self Service - Such a great tool to get software out to users without having to force it on them. This changed our game on printers. Now staff and students can get the exact printer they need instead of having too many to count.
  • Policy - We appreciate how easy it is to get a piece of software out to a specific group and know that when it's in a policy and scoped it will get on that device.
  • Customer Service - I appreciate the friendly help and quick response time from the customer service team. They are always so kind and willing to help.
David Minnema profile photo

Cons

  • We would love to be able to create custom rules based on a series of events, to create rule-sets where, for example, failed logins to the VPN Server are logged and then when a successful attempt follows soon after, it triggers an alarm for a Brute Force. It does this for things like OKTA already, so control over which events this applies to would be great.
  • More data tiers - something between 250GB and 500GB tiers, maybe break it down into 100GB tiers?
  • Integration with OpsGenie would be great.
Matthew White profile photo
  • One aspect I would like to see improved is the frequency with which they implement feature requests submitted by the community.
Rafe Moody profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo
Jamf Pro9.1
Based on 1 answer
No answer on this topic is available.

Usability

AlienVault USM7.2
Based on 33 answers
We have been using AlienVault USM Appliance for nearly 3 years. The power and flexibility of the device for IPS and IDS is amazing. We are able to identify threats and stop them before damage can be done.
Randy Kouns profile photo
Jamf Pro8.2
Based on 1 answer
No answer on this topic is available.

Support

AlienVault USM7.6
Based on 24 answers
Basically by perception. I am well attended to, the staff is technically efficient. I found a bug once and in a few weeks it was fixed.
Erlon Sousa Pinheiro profile photo
No score
No answers yet
No answers on this topic

Implementation

AlienVault USM7.1
Based on 37 answers
The best recommendation I can offer is understand the system that is being installed. Knowing how to configure and specific expectations that you expect from the machine. I would say to watch the tutorials and the online video's, get yourself involved with the community forum and ask the questions if you do not understand.Our company did not make the best choice on the computer that the service was installed on and it has led to some adverse effects that did not appear until now, almost 2 years later and needing to re-install the entire system all over again.If you need the help, ask for it. The technical support team at alienvault and community forum members are always there to answer questions.
James Ellsworth profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

None at the time as the product was purchased before I joined the organization.
AJ Gumataotao profile photo
Parallels Mac management - Feels clumsy and old compared to Jamf. Better off with a management system built for Mac then a PC management system that kind of works for Mac
Sebastian Petersson profile photo

Return on Investment

No answers on this topic
  • The ROI which Jamf has provided is incredible. It allows us to manage our entire enterprise with just a small group of admins and technicians.
Rafe Moody profile photo

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

Jamf Pro

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
$3.33 per month per iOS device $6.25 per month per Mac Education and volume discounts available. Onboarding 3-Day for Mac + iOS: $7,500 2-Day for Mac only: $6,000 4hr Remote for iOS only: $750 Billed Annually

Jamf Pro More Information