Amazon Chime vs AT&T Office@Hand

What users are saying about

Score 7.5 out of 10

Based on 62 reviews and ratings

Score 2.7 out of 10

Based on 13 reviews and ratings

Feature Set Ratings

Amazon Chime ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

7.6

Amazon Chime

76%

6.0

AT&T Office@Hand

60%

Amazon Chime ranks higher in 4/4 features

High quality audio

8.5

85%

27 Ratings

6.0

60%

1 Rating

High quality video

7.5

75%

27 Ratings

N/A

0 Ratings

Low bandwidth requirements

6.9

69%

22 Ratings

N/A

0 Ratings

Mobile support

7.6

76%

22 Ratings

N/A

0 Ratings

Screen Sharing

8.2

Amazon Chime

82%

AT&T Office@Hand

Feature Set Not Supported

N/A

Amazon Chime ranks higher in 2/2 features

Desktop sharing

8.3

83%

26 Ratings

N/A

0 Ratings

Whiteboards

8.1

81%

13 Ratings

N/A

0 Ratings

Online Meetings / Events

7.4

Amazon Chime

74%

AT&T Office@Hand

Feature Set Not Supported

N/A

Amazon Chime ranks higher in 5/5 features

Calendar integration

7.1

71%

22 Ratings

N/A

0 Ratings

Meeting initiation

7.6

76%

25 Ratings

N/A

0 Ratings

Integrates with social media

7.6

76%

10 Ratings

N/A

0 Ratings

Record meetings / events

7.5

75%

24 Ratings

N/A

0 Ratings

Slideshows

7.2

72%

22 Ratings

N/A

0 Ratings

Online Events Collaboration

8.0

Amazon Chime

80%

AT&T Office@Hand

Feature Set Not Supported

N/A

Amazon Chime ranks higher in 3/3 features

Live chat

8.0

80%

22 Ratings

N/A

0 Ratings

Audience polling

7.8

78%

10 Ratings

N/A

0 Ratings

Q&A

8.1

81%

12 Ratings

N/A

0 Ratings

Online Events Security

8.6

Amazon Chime

86%

AT&T Office@Hand

Feature Set Not Supported

N/A

Amazon Chime ranks higher in 3/3 features

User authentication

8.6

86%

19 Ratings

N/A

0 Ratings

Participant roles & permissions

8.5

85%

22 Ratings

N/A

0 Ratings

Confidential attendee list

8.8

88%

17 Ratings

N/A

0 Ratings

Attribute Ratings

Amazon Chime is rated higher in 1 area: Likelihood to Recommend

Amazon Chime

75%

28 Ratings

1.0

AT&T Office@Hand

10%

2 Ratings

Amazon Chime

86%

16 Ratings

AT&T Office@Hand

N/A

0 Ratings

Likelihood to Recommend

Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

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Verified User

Administrator in Information Technology

Aviation & Aerospace Company, 10,001+ employees

View all 28 answers on this topic

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley

owner / president

FatCat Strategies, LLCMarketing & Advertising, 1-10 employees

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Pros

Chat tools, video calls, on spot meeting invite[s] easy to create and use.
Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
UI is clean and easy to navigate around Amazon Chime.
Ability to invite outside guests easily using Amazon Chime without any issues.

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YagneshKumar Patel

Software Support Engineer

ProfitSword, LLCHospitality, 51-200 employees

View all 28 answers on this topic

[I think] they do nothing well.
They do not respond timely, and they fix very few issues.
I had to go out and hire an IT person just so he could do their job for them.
They could not even port our numbers correctly.
They lost two of my numbers.
I have lost thousands of dollars in business because of them.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

Cons

More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
No built-in screen sharing capabilities.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

View all 28 answers on this topic

Customer service is NON EXISTENT
Setup was PAINFUL
Online account access is horrible, and most of the time doesn't work
As an admin of the system, I require 4 different logins to manage it
We've been on the system for 5 months, and I have NEVER been able to pay my bill online
Online account management just doesn't exists

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Janet Mobley

owner / president

FatCat Strategies, LLCMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Amazon Chime Editions & Modules

Edition

Meetings - Basic	Free
Meetings - Pro	3.00²
Business Calling - Inbound	$0.002216³
Business Calling - Outbound	Country Dependent³
Business Calling - Receive Text	Free⁴
Business Calling - Send Text	Country Dependent
Business Calling - Phone Numbers	1.00⁶

none
*per user per day
per minute
US Only
none
per number per month, US Only

Additional Pricing Details

*up to $15.00 per user per month

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

AT&T Office@Hand Editions & Modules

—

Additional Pricing Details

—

Support Rating

Amazon Chime 8.6

Based on 16 answers

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

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Verified User

Employee in Marketing

Marketing & Advertising Company, 1-10 employees

View all 16 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.

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Ravinder Beniwal

Sr. Consultant

UnitedLexLegal Services, 1001-5000 employees

View all 28 answers on this topic

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

Return on Investment

The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

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Verified User

Team Lead in Sales

Computer Software Company, 51-200 employees

View all 28 answers on this topic

I wish I had never switched from my local VOIP phone provider
Office at Hand is a mistake I wish I'd never made

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Janet Mobley

owner / president

FatCat Strategies, LLCMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Amazon Chime

AT&T Office@Hand

Amazon Chime

AT&T Office@Hand

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Amazon Chime

AT&T Office@Hand

Desktop sharing

Whiteboards

Amazon Chime

AT&T Office@Hand

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Amazon Chime

AT&T Office@Hand

Live chat

Audience polling

Q&A

Amazon Chime

AT&T Office@Hand

User authentication

Participant roles & permissions

Confidential attendee list

Amazon Chime

AT&T Office@Hand

Amazon Chime

AT&T Office@Hand

Likelihood to Recommend

Amazon Chime

AT&T Office@Hand

Pros

Amazon Chime

AT&T Office@Hand

Cons

Amazon Chime

AT&T Office@Hand

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Amazon Chime Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Support Rating

Amazon Chime

AT&T Office@Hand

Alternatives Considered

Amazon Chime

AT&T Office@Hand

Return on Investment

Amazon Chime

AT&T Office@Hand

Add comparison