What users are saying about
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 62 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.7 out of 100
Based on 13 reviews and ratings
Feature Set Ratings
- Amazon Chime ranks higher in 1 feature set: Performance & Compatibility of Online Events Software
Performance & Compatibility of Online Events Software
7.6
Amazon Chime
76%
6.0
AT&T Office@Hand
60%
Amazon Chime ranks higher in 4/4 features
Amazon Chime ranks higher in 4/4 features
High quality audio
8.5
85%
27 Ratings
6.0
60%
1 Rating
High quality video
7.5
75%
27 Ratings
N/A
0 Ratings
Low bandwidth requirements
6.9
69%
22 Ratings
N/A
0 Ratings
Mobile support
7.6
76%
22 Ratings
N/A
0 Ratings
Screen Sharing
8.2
Amazon Chime
82%
AT&T Office@Hand
Feature Set Not Supported
N/A
Amazon Chime ranks higher in 2/2 features
Amazon Chime ranks higher in 2/2 features
Desktop sharing
8.3
83%
26 Ratings
N/A
0 Ratings
Whiteboards
8.1
81%
13 Ratings
N/A
0 Ratings
Online Meetings / Events
7.4
Amazon Chime
74%
AT&T Office@Hand
Feature Set Not Supported
N/A
Amazon Chime ranks higher in 5/5 features
Amazon Chime ranks higher in 5/5 features
Calendar integration
7.1
71%
22 Ratings
N/A
0 Ratings
Meeting initiation
7.6
76%
25 Ratings
N/A
0 Ratings
Integrates with social media
7.6
76%
10 Ratings
N/A
0 Ratings
Record meetings / events
7.5
75%
24 Ratings
N/A
0 Ratings
Slideshows
7.2
72%
22 Ratings
N/A
0 Ratings
Online Events Collaboration
8.0
Amazon Chime
80%
AT&T Office@Hand
Feature Set Not Supported
N/A
Amazon Chime ranks higher in 3/3 features
Amazon Chime ranks higher in 3/3 features
Live chat
8.0
80%
22 Ratings
N/A
0 Ratings
Audience polling
7.8
78%
10 Ratings
N/A
0 Ratings
Q&A
8.1
81%
12 Ratings
N/A
0 Ratings
Online Events Security
8.6
Amazon Chime
86%
AT&T Office@Hand
Feature Set Not Supported
N/A
Amazon Chime ranks higher in 3/3 features
Amazon Chime ranks higher in 3/3 features
User authentication
8.6
86%
19 Ratings
N/A
0 Ratings
Participant roles & permissions
8.5
85%
22 Ratings
N/A
0 Ratings
Confidential attendee list
8.8
88%
17 Ratings
N/A
0 Ratings
Attribute Ratings
- Amazon Chime is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.5
Amazon Chime
75%
28 Ratings
1.0
AT&T Office@Hand
10%
2 Ratings
Support Rating
8.6
Amazon Chime
86%
16 Ratings
AT&T Office@Hand
N/A
0 Ratings
Likelihood to Recommend
Amazon Chime
Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

Verified User
Administrator in Information Technology
Aviation & Aerospace Company, 10,001+ employeesAT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Pros
Amazon Chime
- Chat tools, video calls, on spot meeting invite[s] easy to create and use.
- Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
- UI is clean and easy to navigate around Amazon Chime.
- Ability to invite outside guests easily using Amazon Chime without any issues.
Software Support Engineer
ProfitSword, LLCHospitality, 51-200 employees
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Cons
Amazon Chime
- More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
- You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
- The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
- No built-in screen sharing capabilities.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Pricing Details
Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Amazon Chime Editions & Modules
Edition
Meetings - Basic | Free |
---|---|
Meetings - Pro | 3.002 |
Business Calling - Inbound | $0.0022163 |
Business Calling - Outbound | Country Dependent3 |
Business Calling - Receive Text | Free4 |
Business Calling - Send Text | Country Dependent |
Business Calling - Phone Numbers | 1.006 |
- none
- *per user per day
- per minute
- US Only
- none
- per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per monthAT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AT&T Office@Hand Editions & Modules
—
Additional Pricing Details
—Support Rating
Amazon Chime
Amazon Chime 8.6
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Verified User
Employee in Marketing
Marketing & Advertising Company, 1-10 employeesAT&T Office@Hand
No score
No answers yet
No answers on this topic
Alternatives Considered
Amazon Chime
Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
Sr. Consultant
UnitedLexLegal Services, 1001-5000 employees
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Return on Investment
Amazon Chime
- The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
- Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employeesAT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees