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Top Rated
492 Ratings

Amazon Web Services

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Top Rated
492 Ratings
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Score 8.6 out of 100
Top Rated
416 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Amazon Web Services

More suited I will say deploying your Web-server, Running some cloud applications, Deploying your micro-services, Managed database. Less suited is really hard to say but there can be some scenario where you can use free services like Google spreadsheet scripting for smaller data management and small workflows. Workflow automation is something you need multiple vendors to talk to each other at that time its preferred to go for something else.
Rahul Chhajed | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Well suited / Poorly suited - really two sides of the same coin
  1. Company has management that will be willing to work in the system. Sometimes people are reluctant to learn something new.
  2. In house IT with developer skills. This is critical unless you either want to change your business to match Salesforce, or pay consultants a lot of money.
  3. Existing systems can be integrated, but you need that knowledge and access as well. Running Salesforce with connecting it will create a need for double data entry, If you have a locked down legacy system, you will have difficulty sharing data.
Joseph Lemos | TrustRadius Reviewer

Feature Rating Comparison

Infrastructure-as-a-Service (IaaS)

Amazon Web Services
8.8
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Service-level Agreement (SLA) uptime
Amazon Web Services
9.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Dynamic scaling
Amazon Web Services
9.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Elastic load balancing
Amazon Web Services
9.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Pre-configured templates
Amazon Web Services
8.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Monitoring tools
Amazon Web Services
8.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Pre-defined machine images
Amazon Web Services
8.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Operating system support
Amazon Web Services
8.8
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Security controls
Amazon Web Services
8.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Platform-as-a-Service

Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Ease of building user interfaces
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.2
Scalability
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.5
Platform management overhead
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Workflow engine capability
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
Platform access control
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Services-enabled integration
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Development environment creation
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3
Development environment replication
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.4
Issue monitoring and notification
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Issue recovery
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.7
Upgrades and platform fixes
Amazon Web Services
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2

Pros

Amazon Web Services

  • What I like in it, is its simple notification service which provides a mobile messaging feature to enable push messaging to my mobile devices as well.
  • It helps in sending out notifications to all my teammates with full integrity.
  • Responsive Support.
  • Offers a variety of features that help to manage my workload.
Martha Batruny | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

Cons

Amazon Web Services

  • If there is one thing I think AWS needs improvement on, it is the administration dashboard. It can be a nightmare to use especially when trying to access billing. This could be made better, honestly, as there should be a simplified way to access simple admin features.
  • While AWS was fairly easy to integrate into our solutions, it is not as easy to use without some IT knowledge. The dashboards are complicated and designed for someone who is computer savvy. If you are just want to keep track of billing, for example, you may need to take a course or spend a few hours with someone being walked through the admin console.
  • AWS does tend to be slow at times. If you do not have a fast internet connection, it can take time to access services that are hosted on AWS. This is not always the case but we have had clients complain about this if they are trying to access a service from multiple points (IP addresses). The only real fix we found was to make our files cache to another server and only keep current data accessible to clients.
Nathan Sichilongo | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
  • Bugs really are the main issue here. Otherwise it's great with reporting!
Alexa Terry | TrustRadius Reviewer

Likelihood to Renew

Amazon Web Services

Amazon Web Services 9.4
Based on 10 answers
We are almost entirely satisfied with the service. In order to move off it, we'd have to build for ourselves many of the services that AWS provides and the cost would be prohibitive. Although there are cost savings and security benefits to returning to the colo facility, we could never afford to do it, and we'd hate to give up the innovation and constant cycle of new features that AWS gives us.
Marc Schriftman | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Usability

Amazon Web Services

Amazon Web Services 7.3
Based on 5 answers
We find it quite easy to use. The only challenge is at the outset figuring out exactly what you need, given the large number of available services and options which could take a bit of time to get familiarised with and to decide on.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 6.7
Based on 3 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Amazon Web Services

Amazon Web Services 9.0
Based on 1 answer
Availability is very good, with the exception of occasional spectacular outages.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Performance

Amazon Web Services

AWS does not provide the raw performance that you can get by building your own custom infrastructure. However, it is often the case that the benefits of specialized, high-performance hardware do not necessarily outweigh the significant extra cost and risk. Performance as perceived by the user is very different from raw throughput.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No answers on this topic

Support Rating

Amazon Web Services

Amazon Web Services 7.6
Based on 25 answers
Amazon Web Services boasts a really quick and helpful support with multiple communication options as well. For instance, on my personal account I incurred a minor charge due to mismanagement of a service. Upon contacting support, they quickly explained the issue to me and upon request waived the bill as a first time error.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 7.9
Based on 21 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

Implementation Rating

Amazon Web Services

Amazon Web Services 10.0
Based on 3 answers
The API's were very well documented and was Janova's main point of entry into the services.
Brian Lusenhop | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

Amazon Web Services

Amazon Web Services is well suited when we have a huge amount of data to store, process, manipulate and get meaningful information out of. It is also suitable when we need very fast data retrieval from the database. They provide a superior product at a fair price which allows us to further our goals and push the limits of what we are capable of as a team / company.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce is the premeire product. Period. The others are cheaper and less capable, they may fulfill your organisation's needs but you will always be looking at Salesforce with wishful eyes. If you are a company that needs to bootstrap then spend the time to evaluate your options. If you are a growing company with plenty of funding it is best to provide your sales team with the best platform you can afford because switching out CRM's is second in complexity to swapping out an ERP.
Jonathan Justin Lewis | TrustRadius Reviewer

Return on Investment

Amazon Web Services

  • AWS has lowered our employee cost, because you don't have to hire Network/Server Admins to manage infrastructure.
  • Increased productivity by incorporating Continuous Integration with AWS and our development life cycle.
  • Increased customer confidence by being able to provide HIPAA level security in our development and production environments
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
Jacob LaBruzzo | TrustRadius Reviewer

Pricing Details

Amazon Web Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Web Services Editions & Modules

Additional Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Web Services
8.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.8

Likelihood to Renew

Amazon Web Services
9.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Usability

Amazon Web Services
7.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
6.7

Reliability and Availability

Amazon Web Services
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Support Rating

Amazon Web Services
7.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9

Online Training

Amazon Web Services
7.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Implementation Rating

Amazon Web Services
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Add comparison