What users are saying about
3 Ratings

Pendo.io

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Top Rated
63 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101

Pendo.io

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Pendo.io

Good for walkthroughs, guides, and analytics. OK for very simple surveys. Inappropriate for surveys with more than one or two questions, or which require more robust survey functionality.
Ted Boren profile photo

Feature Rating Comparison

Security

Amity
8.0
Pendo.io
Role-based user permissions
Amity
8.0
Pendo.io

Platform & Infrastructure

Amity
9.5
Pendo.io
API
Amity
10.0
Pendo.io
Integration with Salesforce.com
Amity
9.0
Pendo.io

Customer Data Extraction / Integration

Amity
9.0
Pendo.io
Product usage
Amity
9.0
Pendo.io
Help desk / support tickets
Amity
9.0
Pendo.io

Customer Success Management

Amity
9.0
Pendo.io
Customer profiles
Amity
10.0
Pendo.io
Automated workflow
Amity
9.0
Pendo.io
Internal collaboration
Amity
8.0
Pendo.io
Customer health scoring
Amity
10.0
Pendo.io
Customer segmentation
Amity
8.0
Pendo.io

CSM Reporting & Analytics

Amity
8.0
Pendo.io
Customer health trends
Amity
6.0
Pendo.io
Engagement analytics
Amity
9.0
Pendo.io
Revenue forecasting
Amity
7.0
Pendo.io
Dashboards
Amity
10.0
Pendo.io

Pros

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo
  • Pendo provides a flexible solution to rapidly create and deploy messaging to our users directly in the context of our application. We can target segments of users easily, and can even set up engagement tracking on the guides themselves to gauge how effective they are.
  • We also utilize Pendo for good high-level on-going reporting centered around feature engagement. On the Product team, we reference these reports for our QBRs, as well as during design strategy sessions to substantiate which areas of our application we want to focus on for improvements.
  • We utilize NPS poll data to understand user perspectives, delightful moments & pain points, and use that qualitative data to power customer stories for internal & external presentations on application usage. We also combine that qualitative data with engagement data to further plan ongoing product update efforts.
  • Customer service is top class. Really. Their team is amazing, and I chat with them pretty regularly. I create lots of custom implementations of guides and often have questions about what I can & can't do. Our CSM is super responsive and very knowledgeable. When I have more technical questions, I have an easy time scheduling 1-on-1's with their tech support team, and 98% of the time, my questions are resolved quickly. I recently had the pleasure of speaking with the VP of Product regarding their roadmap and was pleasantly surprised to find out that a feature I wanted to suggest is already in the roadmap & being developed.
  • This team is super engaged and cares about their partners. They are a terrific example of how to effectively grow a product, create an environment to foster customer loyalty, and make sure everyone wins.
Jonathan Slavuter profile photo

Cons

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo
  • Some portions of their product can be harder to use for users who do not understand HTML/CSS.
  • I sometimes experience lag in their frame builder.
Lance Gorji profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support
No photo available

Usability

No score
No answers yet
No answers on this topic
Pendo.io8.4
Based on 3 answers
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.
No photo available

Support

No score
No answers yet
No answers on this topic
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately
No photo available

Implementation

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!
No photo available

Alternatives Considered

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo
Intelligent segmentation and Pendo's in-app messaging capabilities
Amin Bashi profile photo

Return on Investment

  • Faster churn indicators
Janielle Loken profile photo
  • We no longer have to wait weeks for an engineer to produce new product guides, which saves us time, lots of money, and frustration. We can have engineers focus on building new products and features while the product and design team focuses on the messaging and delivery to clients.
Lance Gorji profile photo

Pricing Details

Amity

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details