What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
85 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101

Pendo.io

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Pendo.io

Pendo.io is extremely useful at providing insight on high-level and even mid-level detail on use app engagement with simplicity. Building guides are also quick and easy and don't require a strong background in HTML. All-in-all this is a great app to pick up and use without an extremely steep learning curve
Keegan Ross profile photo

Feature Rating Comparison

Security

Amity
8.0
Pendo.io
Role-based user permissions
Amity
8.0
Pendo.io

Platform & Infrastructure

Amity
9.5
Pendo.io
API
Amity
10.0
Pendo.io
Integration with Salesforce.com
Amity
9.0
Pendo.io

Customer Data Extraction / Integration

Amity
9.0
Pendo.io
Product usage
Amity
9.0
Pendo.io
Help desk / support tickets
Amity
9.0
Pendo.io

Customer Success Management

Amity
9.0
Pendo.io
Customer profiles
Amity
10.0
Pendo.io
Automated workflow
Amity
9.0
Pendo.io
Internal collaboration
Amity
8.0
Pendo.io
Customer health scoring
Amity
10.0
Pendo.io
Customer segmentation
Amity
8.0
Pendo.io

CSM Reporting & Analytics

Amity
8.0
Pendo.io
Customer health trends
Amity
6.0
Pendo.io
Engagement analytics
Amity
9.0
Pendo.io
Revenue forecasting
Amity
7.0
Pendo.io
Dashboards
Amity
10.0
Pendo.io

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo

Pendo.io

  • Tracks customer interaction in a way that makes it easy to extract and read data
  • Help provide help content to users in a way that is easy to manage
  • Clean and organized UI help save time when searching for specifics in the website
Tamara Bugarski profile photo

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo

Pendo.io

  • Some portions of their product can be harder to use for users who do not understand HTML/CSS.
  • I sometimes experience lag in their frame builder.
Lance Gorji profile photo

Likelihood to Renew

Amity

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.1
Based on 2 answers
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Jennifer Gray profile photo

Usability

Amity

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 8.3
Based on 3 answers
Generally very easy to pick it up and start using right away without a great deal of training.
Ted Boren profile photo

Support

Amity

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 8.0
Based on 2 answers
Pendo.io doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.
Emily Hardin profile photo

Online Training

Amity

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.1
Based on 1 answer
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Emily Hardin profile photo

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo

Pendo.io

I was not involved in the research and decision process. I'm not sure what other products were evaluated.
Kelly M. Lafferty profile photo

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken profile photo

Pendo.io

  • Don't tell our Pendo AE this, but this is probably one of the best tooling investments we made, it has provided value in many more areas than the initial use case we bought it for.
  • It has highlighted several areas of churn risk or poorly utilized features so we can get ahead of them
Shaun VanWeelden profile photo

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison