What users are saying about

Amity

3 Ratings

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Top Rated
50 Ratings

Amity

3 Ratings
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Score 9.3 out of 101

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Top Rated
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Pendo.io

I do think some older enterprises would find the implementation process difficult, but not impossible. The pricing model may not be appropriate for business who have a lot of monthly users.
No photo available

Feature Rating Comparison

Security

Amity
8.0
Pendo.io
Role-based user permissions
Amity
8.0
Pendo.io

Platform & Infrastructure

Amity
9.5
Pendo.io
API
Amity
10.0
Pendo.io
Integration with Salesforce.com
Amity
9.0
Pendo.io

Customer Data Extraction / Integration

Amity
9.0
Pendo.io
Product usage
Amity
9.0
Pendo.io
Help desk / support tickets
Amity
9.0
Pendo.io

Customer Success Management

Amity
9.0
Pendo.io
Customer profiles
Amity
10.0
Pendo.io
Automated workflow
Amity
9.0
Pendo.io
Internal collaboration
Amity
8.0
Pendo.io
Customer health scoring
Amity
10.0
Pendo.io
Customer segmentation
Amity
8.0
Pendo.io

CSM Reporting & Analytics

Amity
8.0
Pendo.io
Customer health trends
Amity
6.0
Pendo.io
Engagement analytics
Amity
9.0
Pendo.io
Revenue forecasting
Amity
7.0
Pendo.io
Dashboards
Amity
10.0
Pendo.io

Pros

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo
  • It tracks user behavior even if we don't know we need to track. Being about to go back and tag something and get all the metrics from the past is awesome.
  • The targeted polling allows us to get information on the exact sectors we want like IE8 users. It is especially helpful given the cross-market of some of our products. It is good to be able to reach out to a subset of our user bases to find out particular information about their use cases.
  • The paths feature that allows us to reach forward and back from a given point to see what users are doing before and after they get there. Paired with the time spent function, it gives me great insight into how and where I might want to target work to really give my product the ability to supply productivity boost.
No photo available

Cons

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo
  • Pendo's main dashboard section is still pretty static with limited ways to get at specific sets of data to share with other users.
  • Checking out an individual user's path through the site is possible in Pendo today, but the view is hard to break down and get actionable insights from.
Shaun VanWeelden profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support
No photo available

Usability

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.
No photo available

Support

No score
No answers yet
No answers on this topic
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately
No photo available

Implementation

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!
No photo available

Alternatives Considered

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo
I was not involved in the research and decision process. I'm not sure what other products were evaluated.
Kelly M. Lafferty profile photo

Return on Investment

  • Faster churn indicators
Janielle Loken profile photo
  • 84% increase in discoverability of Knowledge Base articles
  • 47% uplift in feature adoption rate
Amin Bashi profile photo

Pricing Details

Amity

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details