What users are saying about
8 Ratings
8 Ratings
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Score 8.8 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Infor CloudSuite CRM
7.8
Customer data management / contact management
amoCRM
10.0
Infor CloudSuite CRM
8.4
Workflow management
amoCRM
8.5
Infor CloudSuite CRM
10.0
Opportunity management
amoCRM
8.0
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Infor CloudSuite CRM
5.4
Interaction tracking
amoCRM
9.0
Infor CloudSuite CRM
10.0
Territory management
amoCRM
Infor CloudSuite CRM
5.4
Contract management
amoCRM
Infor CloudSuite CRM
5.7
Quote & order management
amoCRM
Infor CloudSuite CRM
7.3
Channel / partner relationship management
amoCRM
Infor CloudSuite CRM
10.0

Customer Service & Support

amoCRM
8.5
Infor CloudSuite CRM
8.3
Call center management
amoCRM
8.5
Infor CloudSuite CRM
5.0
Case management
amoCRM
Infor CloudSuite CRM
10.0
Help desk management
amoCRM
Infor CloudSuite CRM
10.0

Marketing Automation

amoCRM
8.9
Infor CloudSuite CRM
2.5
Lead management
amoCRM
10.0
Infor CloudSuite CRM
3.9
Email marketing
amoCRM
7.8
Infor CloudSuite CRM
1.0

CRM Project Management

amoCRM
6.3
Infor CloudSuite CRM
4.2
Task management
amoCRM
8.3
Infor CloudSuite CRM
7.1
Billing and invoicing management
amoCRM
5.0
Infor CloudSuite CRM
3.6
Reporting
amoCRM
5.8
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

amoCRM
7.5
Infor CloudSuite CRM
4.2
Forecasting
amoCRM
7.3
Infor CloudSuite CRM
3.6
Pipeline visualization
amoCRM
10.0
Infor CloudSuite CRM
7.0
Customizable reports
amoCRM
5.3
Infor CloudSuite CRM
2.1

Customization

amoCRM
8.5
Infor CloudSuite CRM
8.6
Custom fields
amoCRM
10.0
Infor CloudSuite CRM
10.0
Scripting environment
amoCRM
7.0
Infor CloudSuite CRM
7.2
API for custom integration
amoCRM
8.5
Infor CloudSuite CRM
10.0
Custom objects
amoCRM
Infor CloudSuite CRM
7.0

Security

amoCRM
9.3
Infor CloudSuite CRM
10.0
Single sign-on capability
amoCRM
10.0
Infor CloudSuite CRM
10.0
Role-based user permissions
amoCRM
8.5
Infor CloudSuite CRM
10.0

Social CRM

amoCRM
10.0
Infor CloudSuite CRM
3.5
Social data
amoCRM
10.0
Infor CloudSuite CRM
4.0
Social engagement
amoCRM
10.0
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

amoCRM
8.5
Infor CloudSuite CRM
2.9
Marketing automation
amoCRM
8.5
Infor CloudSuite CRM
3.0
Compensation management
amoCRM
Infor CloudSuite CRM
2.7

Platform

amoCRM
8.5
Infor CloudSuite CRM
5.0
Mobile access
amoCRM
8.5
Infor CloudSuite CRM
5.0

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

amoCRM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

amoCRM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

amoCRM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Infor CloudSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

amoCRM
8.3
Infor CloudSuite CRM
9.0

Likelihood to Renew

amoCRM
Infor CloudSuite CRM
9.0

Usability

amoCRM
Infor CloudSuite CRM
7.8

Reliability and Availability

amoCRM
Infor CloudSuite CRM
9.0

Support Rating

amoCRM
Infor CloudSuite CRM
8.0

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