Appian vs IBM BPM

• Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
• Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
• Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
• Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.
• With every release Appian adds more functionality

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• System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
• System ensures that we have consistent data across all systems.
• Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day

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• Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
• Graphical user interface could use some additional improvements but it has come a long way already.
• Sites could use some additional modifications. Currently, the News Feed is not available on a site.

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• Installation is (typically) a bit painful out of the box and requires expert help.
• Following installation, initial projects require outside consulting expertise to be successful. Projects without importing BPM expertise tend to have much higher failure rates. Though individually the technologies involved are widely available and not complicated, combined and collectively BPM solutions require a flexible, creative, technical talent to help deliver. It takes time to learn the judgment and craft required.
• The out-of-the-box UI controls (widgets) are not terribly inspiring- on desktop or mobile. Use of third party toolkits (e.g. Brazos) is recommended. Silver lining: those third party toolkits are quite good.

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• We were not able to implement all of the projects we had going before our company was bought out by another competing company. The new company decided to abandon Appian even though it was a good tool.
• That being said, I was able to roll out three of the projects that I was working on even though they were not used by the company due to the selling of our company.

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• We use IBM BPM more to help our customers than to help ourselves. For our customers, IBM BPM has helped us dramatically reduce cycle time of previously manual processes, while increasing accuracy and customer satisfaction. However, it is difficult to get customers to go on record with ROI as they treat this as confidential/private information.

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