What users are saying about
Top Rated
159 Ratings
56 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
56 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Appian

The possibilities are endless once you start looking at individual processes. You really start to question why you have previously implemented solution specific systems when workflows and apps can do the same job without the added expense. You are really only limited by your organisation's ability to develop apps and flows. We have a high contractor population in technology so building an in-house capability is somewhat restricted.
Paul Cabrelle profile photo

IBM BPM

BPM is well suited for simple as well as complex approval workflows. It is well suited for simple User Interfaces. The BPM Coach feature is not well suited if you need complex User Interfaces. If you need to use complex User Interfaces with BPM then you are better off using Portlets. It is also not well suite if you have SOA services that have a lot of types, recursive references, and anyType attributes.
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Feature Rating Comparison

Reporting & Analytics

Appian
IBM BPM
2.0
Dashboards
Appian
IBM BPM
2.0
Standard reports
Appian
IBM BPM
2.0
Custom reports
Appian
IBM BPM
2.0

Process Engine

Appian
IBM BPM
8.0
Process designer
Appian
IBM BPM
9.0
Process simulation
Appian
IBM BPM
7.0
Business rules engine
Appian
IBM BPM
10.0
SOA support
Appian
IBM BPM
9.0
Process player
Appian
IBM BPM
8.0
Support for modeling languages
Appian
IBM BPM
8.0
Form builder
Appian
IBM BPM
8.0
Model execution
Appian
IBM BPM
5.0

Collaboration

Appian
IBM BPM
4.0
Social collaboration tools
Appian
IBM BPM
4.0

Content Management Capabilties

Appian
IBM BPM
8.0
Content management
Appian
IBM BPM
8.0

Pros

  • Ease of Use - one of our main drivers was that it had to be simple to use. Moreso when a large proportion of our userbase are external to the airport and sometimes unknown, which makes training a particularly difficult task. We also didn't want our internal users to be slowed down after the introduction so again we put a lot of effort into making the interface as simple to use and visually uncluttered.
  • Version upgrades, enhancements, minor bug fixes and all loaded without much interruption to the system availability time. We generally schedule version upgrades so that they occur at 1am local time to avoid any impact on our user base.
  • Appian & Cognizant resources assigned to our implementation were and still are absolutely amazing. Going above and beyond to maximise the benefits that we obtain from the implementation. Proactive when it comes to dealing with business units that are somewhat stuck in their ways, happy to demonstrate better ways of doing things and providing solutions to problems that would have been otherwise assigned to the too hard basket.
Paul Cabrelle profile photo
  • BPMN diagrams are somewhat easy to read and comprehend for non-technical business users.
  • BPM Coaches allow developers to rapidly develop simple User Interfaces.
  • BPM allows developers to call basic SOA services easily.
No photo available

Cons

  • Because of the low numbers employed by our organisation, our ability to make use of an enterprise licence model has been restricted. To their credit, Appian have come up with mutually beneficial solutions to help contain costs and allow us to grow our numbers.
Paul Cabrelle profile photo
  • Installation is (typically) a bit painful out of the box and requires expert help.
  • Following installation, initial projects require outside consulting expertise to be successful. Projects without importing BPM expertise tend to have much higher failure rates. Though individually the technologies involved are widely available and not complicated, combined and collectively BPM solutions require a flexible, creative, technical talent to help deliver. It takes time to learn the judgment and craft required.
  • The out-of-the-box UI controls (widgets) are not terribly inspiring- on desktop or mobile. Use of third party toolkits (e.g. Brazos) is recommended. Silver lining: those third party toolkits are quite good.
Scott Francis profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
The amount of time and effort that we have spent on our applications with Appian almost guarantees that we will be renewing our licenses. The ROI of Appian has been very benfical
Helmut Arnold profile photo
IBM BPM8.0
Based on 4 answers
Enhancements to IBM BPM are excellent. What they have done to Lombardi and Process Server is the best fusion I have ever seen.
Prasanna Selvaraj profile photo

Usability

Appian8.8
Based on 28 answers
Overall I would say Appian is pretty easy to use. The learning curve for building forms and simple processes is short. However, a significant benefit of Appian is its use of business logic. In this case the user will need a deep understanding of logic statements (If, Or, And, etc). Also, to better use the data then a designer should have a good understanding of setting relationships between data points, building DB views and SQL queries. To realize the full power of Appian it does take someone with some development experience a good 6-12 months to be a well-rounded developer/designer. Also, it will help if the person doing the designing has some information architecture, interaction design experience. Knowledge on how organize data, layout forms, establish design patterns, will make the use of the forms easier.
Michael Campbell, PMP,CSM profile photo
IBM BPM8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
No photo available

Support

Appian8.4
Based on 52 answers
Appian updates happen automatically and regularly (about every two months or so). We are informed when updates are coming to understand the timing, and in our short timeframe (about 6 months) we have had no issues with functionality breaking
Lynley Johnston profile photo
IBM BPM9.0
Based on 1 answer
• Always get a response to a support ticket in less than 2 hours
• Urgent tickets are usually responded to within 15 minutes
• Support staff generally are familiar with our setup and it’s not necessary to explain things multiple times – frequently talk to the same person who is very familiar with our setup
No photo available

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
IBM BPM9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
No photo available

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Appian8.0
Based on 1 answer
No answer on this topic is available.
IBM BPM9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
No photo available

Alternatives Considered

We went through a light-touch Request for Proposal process, explaining the problem we were trying to fix and giving lots of examples of the current process and pain points. Appian was one of 10 respondents but stood out as having all of the components that would make putting the customer first, sharing information across multiple government agencies, workflow, low code and speed to build a working prototype that would work on multiple devices (pc, mobile, table) out of the box.Appian understood the problem we were trying to fix, and their response answered the majority of our concerns about how to solve the problems for the business customer by using and re-using information. Other providers could do some parts of the functionality needed, or offered to build the prototype from scratch, or couldn't meet our timeframes (due to length of delivery or lack of resources). Some of the respondents missed the point entirely and simply did not meet the requirements we set.Another factor was the cost estimate presented by the respondents - Appian was not the cheapest, but they were definitely not wildly expensive (unlike a couple of other respondents)!
Lynley Johnston profile photo
Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
Prasanna Selvaraj profile photo

Scalability

No score
No answers yet
No answers on this topic
IBM BPM10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
Scott Francis profile photo

Return on Investment

  • Reduced headcount by removing manual processing and cross checking.
  • Reduced errors by automatically inputting data rather than manually keying.
  • Simplified training as processes are now standardised and far easier to use than previously.
No photo available
  • We use IBM BPM more to help our customers than to help ourselves. For our customers, IBM BPM has helped us dramatically reduce cycle time of previously manual processes, while increasing accuracy and customer satisfaction. However, it is difficult to get customers to go on record with ROI as they treat this as confidential/private information.
Scott Francis profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

IBM BPM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM BPM More Information