What users are saying about
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Top Rated
159 Ratings
58 Ratings

Appian

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Top Rated
159 Ratings
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Score 8 out of 101
58 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

IBM BPM

Have your process first on paperIts important to first document the process before venturing into BPMS. It will save a lot of pain and heartaches. A BPM tool is nomagic bullet, it merely automates your process. Its upto you to put visibility and tracking on top of it. Provide monitoring so thatyou get a chance to improve your process continously.BPM is not an applicationIf you are trying to build an application with BPM, chances are that your are alraedy failing. BPM must be a strategic initiative for anorganization. Yes, you build Dashboards, Reports and other software in BPMS, however you do it at a process level not at an applicationlevel.http://bpmstech.blogspot.com/2011/05/bpm-initiative.htmlKnow the difference between process data and business datahttp://bpmstech.blogspot.com/2011/05/lombardi-best-practices.htmlhttp://bpmstech.blogspot.com/2012/02/bpm-system-architecture.html
Prasanna Selvaraj profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
IBM BPM
Visual Modeling
Appian
7.1
IBM BPM
Drag-and-drop Interfaces
Appian
7.5
IBM BPM
Platform Security
Appian
8.8
IBM BPM
Platform User Management
Appian
7.8
IBM BPM
Reusability
Appian
7.8
IBM BPM
Platform Scalability
Appian
6.4
IBM BPM

Reporting & Analytics

Appian
IBM BPM
2.0
Dashboards
Appian
IBM BPM
2.0
Standard reports
Appian
IBM BPM
2.0
Custom reports
Appian
IBM BPM
2.0

Process Engine

Appian
IBM BPM
8.0
Process designer
Appian
IBM BPM
9.0
Process simulation
Appian
IBM BPM
7.0
Business rules engine
Appian
IBM BPM
10.0
SOA support
Appian
IBM BPM
9.0
Process player
Appian
IBM BPM
8.0
Support for modeling languages
Appian
IBM BPM
8.0
Form builder
Appian
IBM BPM
8.0
Model execution
Appian
IBM BPM
5.0

Collaboration

Appian
IBM BPM
4.0
Social collaboration tools
Appian
IBM BPM
4.0

Content Management Capabilties

Appian
IBM BPM
8.0
Content management
Appian
IBM BPM
8.0

Pros

Appian

  • Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
  • Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
  • Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
  • Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.
  • With every release Appian adds more functionality
Helmut Arnold profile photo

IBM BPM

  • System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
  • System ensures that we have consistent data across all systems.
  • Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day
No photo available

Cons

Appian

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.
Helmut Arnold profile photo

IBM BPM

  • Installation is (typically) a bit painful out of the box and requires expert help.
  • Following installation, initial projects require outside consulting expertise to be successful. Projects without importing BPM expertise tend to have much higher failure rates. Though individually the technologies involved are widely available and not complicated, combined and collectively BPM solutions require a flexible, creative, technical talent to help deliver. It takes time to learn the judgment and craft required.
  • The out-of-the-box UI controls (widgets) are not terribly inspiring- on desktop or mobile. Use of third party toolkits (e.g. Brazos) is recommended. Silver lining: those third party toolkits are quite good.
Scott Francis profile photo

Likelihood to Renew

Appian

Appian 9.1
Based on 16 answers
The amount of time and effort that we have spent on our applications with Appian almost guarantees that we will be renewing our licenses. The ROI of Appian has been very benfical
Helmut Arnold profile photo

IBM BPM

IBM BPM 8.0
Based on 4 answers
Enhancements to IBM BPM are excellent. What they have done to Lombardi and Process Server is the best fusion I have ever seen.
Prasanna Selvaraj profile photo

Usability

Appian

Appian 8.3
Based on 32 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold profile photo

IBM BPM

IBM BPM 8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
No photo available

Support

Appian

Appian 8.4
Based on 55 answers
Appian support is pretty good. I would say in many cases it is great. There are some items that it takes too long to resolve. Support is available on our schedule because of the different locations around the globe. Having Appian host our system and perform all of the necessary upgrades, security and system patches has been fantastic. Not being 2 or 3 releases behind is great especially since Appian provides upgrades 4 times a year.
Helmut Arnold profile photo

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Always get a response to a support ticket in less than 2 hours
• Urgent tickets are usually responded to within 15 minutes
• Support staff generally are familiar with our setup and it’s not necessary to explain things multiple times – frequently talk to the same person who is very familiar with our setup
No photo available

In-Person Training

Appian

Appian 9.0
Based on 1 answer
No answer on this topic is available.

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
No photo available

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
No photo available

Alternatives Considered

Appian

Against programming languages like .NET and Java, Appian is faster to design and develop applications, but it lacks the flexibility in UI and advanced debugging tools. Against Pega, Appian is easier to use and less expensive.
Mina Labib profile photo

IBM BPM

Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
Prasanna Selvaraj profile photo

Scalability

Appian

No score
No answers yet
No answers on this topic

IBM BPM

IBM BPM 10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
Scott Francis profile photo

Return on Investment

Appian

  • We were not able to implement all of the projects we had going before our company was bought out by another competing company. The new company decided to abandon Appian even though it was a good tool.
  • That being said, I was able to roll out three of the projects that I was working on even though they were not used by the company due to the selling of our company.
Galen Chock profile photo

IBM BPM

  • We use IBM BPM more to help our customers than to help ourselves. For our customers, IBM BPM has helped us dramatically reduce cycle time of previously manual processes, while increasing accuracy and customer satisfaction. However, it is difficult to get customers to go on record with ROI as they treat this as confidential/private information.
Scott Francis profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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