What users are saying about
Top Rated
68 Ratings

ConnectWise Control

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
799 Ratings
Top Rated
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

ConnectWise Control

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
799 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

ConnectWise Control

ConnectWise Control is great when you need to see the desktop to get a handle on a problem.ConnectWise Control is not great for running remote commands or for scripting. Though it will process commands, you would not want to try and push out software to dozens/hundreds of machines using it.
Mike Vaughan profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
ConnectWise Control
8.2
Screen sharing
Apple Remote Desktop
9.2
ConnectWise Control
9.1
File transfer
Apple Remote Desktop
8.9
ConnectWise Control
8.7
Instant message
Apple Remote Desktop
8.6
ConnectWise Control
8.2
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
ConnectWise Control
7.3
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
ConnectWise Control
7.1
Over-the-Internet remote session
Apple Remote Desktop
8.5
ConnectWise Control
8.8
Initiate remote control from mobile
Apple Remote Desktop
3.5
ConnectWise Control
7.4
Remote management of servers & workstations
Apple Remote Desktop
8.4
ConnectWise Control
8.9
Remote Active Directory® management
Apple Remote Desktop
9.5
ConnectWise Control
8.2
Centralized management dashboard
Apple Remote Desktop
8.0
ConnectWise Control
8.7
Session record
Apple Remote Desktop
7.1
ConnectWise Control
8.4
Annotations
Apple Remote Desktop
6.2
ConnectWise Control
7.8
Monitoring and Alerts
Apple Remote Desktop
7.0
ConnectWise Control
7.5
Multi-platform remote control
Apple Remote Desktop
5.2
ConnectWise Control
8.5

Pros

  • Allows us to execute UNIX scripts without alerting a user or interrupting their workflow.
  • Allows us to observe, control, and share control of a user's machine flawlessly.
  • Enables us to collect usage statistics from endpoints to determine machine usage and this, in turn, helps drive business decisions.
No photo available
  • The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
  • Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
  • The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
  • Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.
Mike Vaughan profile photo

Cons

  • The software has some bugs. When I have tried to create detailed lists and scanners I have had the program crash entirely, this is extremely frustrating.
  • Software does not scan as fast as I would like, though it does scan rather fast I wish it could scan faster.
No photo available
  • What gets me every time is when I mouse over the Essentials tab during a session. There are so many options there and it is placed in an where my mouse hits often. Because there are so many options, the Essentials tab fills the window. I have to move my mouse around to get it to close.
  • This is honestly one of those solutions that works well every time, and I can’t think of anything to improve.
Toby Carver profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
ConnectWise Control8.6
Based on 31 answers
ConnectWise Control is an essential part of our operations and we will be continuing to use it for the foreseeable future
Michael Beals profile photo

Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo
ConnectWise Control8.4
Based on 25 answers
While the desktop client is great. The mobile client is lacking. Controlling it is difficult compared to Microsoft Remote Desktop.
Michael Beals profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Control9.1
Based on 2 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Control8.7
Based on 6 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
ConnectWise Control8.5
Based on 46 answers
Great product, use it daily with a second support staff. Would love to see this expanded with other systems such as Slack or other collaboration software where a user can easily share their screen, do a conference or access another users screen quickly and easily. This isn't the most friendly for "non-techy" people when comparing to Slack's ScreenShare solution but it works very well with our use case scenarios
Craig Lockley profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Control7.7
Based on 24 answers
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
Betsy Sauther profile photo

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
ConnectWise Control8.2
Based on 16 answers
Not really. I was not involved with it.
Michael Beals profile photo

Alternatives Considered

I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise
John Readwin profile photo
VSA replaced LT, but I kept CW Control. VSA’s implementation of remote control was dismal compares to CW Control.
Toby Carver profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Control8.4
Based on 14 answers
I started with a couple of machines and added 150 in a one month. No issues. Able to create a separate group for each client and colleague. Set up roles in the user management area. Now setting up triggers for alerts does not scale so well. Fortunately it's not an issue with 250 machines and a handful of people. But if it were bigger, that would become an issue.
Sam Segura profile photo

Return on Investment

  • The cost for ARD is so low, it's totally a no-brainer, if you manage any amount of Macs on your LAN, then ARD should be in your toolbox.
John Readwin profile photo
  • The biggest positive impact is that it has allowed us to fix problems with remote computers in a much more efficient way
  • No negative impact
Robert Sampson, AIA profile photo

Screenshots

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Apple Remote Desktop More Information

ConnectWise Control

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Control More Information