What users are saying about

Apple Remote Desktop

Top Rated
64 Ratings

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Top Rated
767 Ratings

Apple Remote Desktop

Top Rated
64 Ratings
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Score 8.1 out of 101

ConnectWise Control<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
767 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

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Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
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ConnectWise Control

ConnectWise Control is great when you need to see the desktop to get a handle on a problem.ConnectWise Control is not great for running remote commands or for scripting. Though it will process commands, you would not want to try and push out software to dozens/hundreds of machines using it.
Mike Vaughan profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
ConnectWise Control
8.2
Screen sharing
Apple Remote Desktop
9.0
ConnectWise Control
9.1
File transfer
Apple Remote Desktop
8.7
ConnectWise Control
8.6
Instant message
Apple Remote Desktop
8.4
ConnectWise Control
8.4
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
ConnectWise Control
7.4
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
ConnectWise Control
7.0
Over-the-Internet remote session
Apple Remote Desktop
8.1
ConnectWise Control
8.9
Initiate remote control from mobile
Apple Remote Desktop
4.0
ConnectWise Control
7.4
Remote management of servers & workstations
Apple Remote Desktop
8.4
ConnectWise Control
8.9
Remote Active Directory® management
Apple Remote Desktop
9.4
ConnectWise Control
8.3
Centralized management dashboard
Apple Remote Desktop
7.9
ConnectWise Control
8.7
Session record
Apple Remote Desktop
6.8
ConnectWise Control
8.4
Annotations
Apple Remote Desktop
6.3
ConnectWise Control
7.9
Monitoring and Alerts
Apple Remote Desktop
6.2
ConnectWise Control
7.4
Multi-platform remote control
Apple Remote Desktop
5.3
ConnectWise Control
8.6

Pros

  • Providing a one-stop shop for doing a variety of troubleshooting tasks
  • Presenting its functions and tools in a clear and useful manner
  • Offering reporting capabilities
  • Supporting macOS in small deployments
No photo available
  • The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
  • Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
  • The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
  • Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.
Mike Vaughan profile photo

Cons

  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
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  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
ConnectWise Control8.6
Based on 31 answers
Cross Platform and very functional, easy to use and reliable
Mitch Sowa profile photo

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
ConnectWise Control8.4
Based on 25 answers
Although some interface features could be set easier like ending session without exiting the program on the computer side. Overall the program is a joy to use and easy for my junior admins to use.
Eddie Rivera profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Control9.1
Based on 2 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 6 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
ConnectWise Control8.5
Based on 46 answers
I have always gotten a great response from the company and help dealing with any small issues I have had. This has been the best purchase for my work. I need to be able to help people without trying to figure out the mode that I help them through. I find it very easy to connect with people and assist them very quickly with the software. It is a very stable and easy to use support software that I use many times every day.
Betsy Sauther profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Control7.7
Based on 24 answers
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
Betsy Sauther profile photo

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
ConnectWise Control8.2
Based on 16 answers
Reach out to IT service providers like myself if you need help with deployment. Standardizing on all your servers and desktops will be a great help. Uninstalling LogMeIn is a nightmare, since you need an admin username and password for each machine before you can run a script on it. Domains are much easier but lone wolves and workgroups are a major chore. Get this done first before attempting to launch your migration. Documentation is VERY important, especially of usernames and passwords where needed. Once you're on ScreenConnect, will help with this. Get good on scripting for functionality. Much can be done via the Tools function of ScreenConnect - but it will be a mixture of PowerShell/DOS and a little Linux shell
Sam Segura profile photo

Alternatives Considered

If you are managing Apple systems, ARD is hands down the number one way to manage these systems. It beats every other product out there with its deep macOS integration. No other product has as much focus on Apple as this one. We are primarily a Mac environment so it makes total sense that we would choose this product.
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The unlimited license and housing our own server were key for us. Radmin required to much pre-setup and had to open ports in the router. LogMein Rescue was slow and limited licenses with high monthly costs. Control has no limits and being able to connected to thousands of guests instantly and creating Support sessions simply and fast have won our loyalty and praise
David Lloyd profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 14 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

  • The cost for ARD is so low, it's totally a no-brainer, if you manage any amount of Macs on your LAN, then ARD should be in your toolbox.
John Readwin profile photo
  • It has allowed our electronic security tech support staff to help our technicians in the field and our customers much faster than they otherwise would have. Being able to see someone else's screen cuts support times down exponentially.
  • The cost of the software, especially for a small organization like ours, is significantly more manageable than many of the other competitors in this space. It also reduces our time to have only one software to manage for meetings,
  • In terms of IT, the software has also increased my efficiency because I'm able to work from anywhere, I'm able to work on multiple computers at the same time from one station, and I'm able to work at any time, which allows me to do maintenance after hours if the need arises.
Jay Hathi profile photo

Screenshots

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Apple Remote Desktop More Information

ConnectWise Control

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Control More Information