What users are saying about
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Top Rated
930 Ratings
75 Ratings
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Score 8.2 out of 101

ConnectWise Control

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Top Rated
930 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

ConnectWise Control

I have managed and administered ConnectWise for my business, and have also had the opportunity to use ConnectWise under an Enterprise level setup for a major Fortune 100. In both instances, it performed quite well and is fast and robust. From an admininistrative side to the user side, it just works and is very easy to use.
Jonathan Hanson profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.9
ConnectWise Control
8.2
Screen sharing
Apple Remote Desktop
9.4
ConnectWise Control
9.1
File transfer
Apple Remote Desktop
9.3
ConnectWise Control
8.6
Instant message
Apple Remote Desktop
9.1
ConnectWise Control
8.1
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
ConnectWise Control
7.5
Access to sleeping/powered-off computers
Apple Remote Desktop
6.3
ConnectWise Control
7.3
Over-the-Internet remote session
Apple Remote Desktop
9.1
ConnectWise Control
8.7
Initiate remote control from mobile
Apple Remote Desktop
2.7
ConnectWise Control
7.3
Remote management of servers & workstations
Apple Remote Desktop
8.6
ConnectWise Control
8.7
Remote Active Directory® management
Apple Remote Desktop
10.0
ConnectWise Control
8.4
Centralized management dashboard
Apple Remote Desktop
8.7
ConnectWise Control
8.8
Session record
Apple Remote Desktop
6.5
ConnectWise Control
8.4
Annotations
Apple Remote Desktop
6.1
ConnectWise Control
8.1
Monitoring and Alerts
Apple Remote Desktop
8.2
ConnectWise Control
7.5
Multi-platform remote control
Apple Remote Desktop
9.1
ConnectWise Control
8.2

Pros

Apple Remote Desktop

  • Providing a one-stop shop for doing a variety of troubleshooting tasks
  • Presenting its functions and tools in a clear and useful manner
  • Offering reporting capabilities
  • Supporting macOS in small deployments
No photo available

ConnectWise Control

  • A simple, web-based solution allowing employees to work remotely and log in to their office computers as if they were sitting in the office.
  • Fast, efficient setup.
  • One account covers all the computers we need.
  • Cost-effective solution for a small business.
Brad Orfall profile photo

Cons

Apple Remote Desktop

  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
No photo available

ConnectWise Control

  • I am always thinking about that... I will let you know if I think of any.
David Lloyd profile photo

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon profile photo

ConnectWise Control

ConnectWise Control 8.9
Based on 36 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley profile photo

Usability

Apple Remote Desktop

Apple Remote Desktop 9.5
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo

ConnectWise Control

ConnectWise Control 8.3
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura profile photo

Reliability and Availability

Apple Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

Apple Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.1
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
When i have needed support it was for Hardware not the software itself
Brian Sossamon profile photo

ConnectWise Control

ConnectWise Control 7.2
Based on 49 answers
I have always gotten a great response from the company and help dealing with any small issues I have had. This has been the best purchase for my work. I need to be able to help people without trying to figure out the mode that I help them through. I find it very easy to connect with people and assist them very quickly with the software. It is a very stable and easy to use support software that I use many times every day.
Betsy Sauther profile photo

Online Training

Apple Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd profile photo

Implementation

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
None, very easy to setup and install.
Brian Sossamon profile photo

ConnectWise Control

ConnectWise Control 8.1
Based on 19 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley profile photo

Alternatives Considered

Apple Remote Desktop

I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.
No photo available

ConnectWise Control

The unlimited license and housing our own server were key for us. Radmin required to much pre-setup and had to open ports in the router. LogMein Rescue was slow and limited licenses with high monthly costs. Control has no limits and being able to connected to thousands of guests instantly and creating Support sessions simply and fast have won our loyalty and praise
David Lloyd profile photo

Scalability

Apple Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.3
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

Apple Remote Desktop

  • I feel we have made some significant compromises in the security of our macOS deployment to continue supporting Apple Remote Desktop
  • At the same time, Apple Remote Desktop has provided remote access to workstations without providing access to more privileged pieces of our deployment (scripts, packages, et cetera)
  • It is a relatively easy program to learn and teach new staff how to use
  • There is a significant lack of auditing capabilities, and a bad actor (whether that is an employee or anyone else) could cause significant damage with relative ease
No photo available

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd profile photo

Screenshots

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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