What users are saying about

AppRiver

5 Ratings

AppRiver

5 Ratings
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Score 5.5 out of 101

Microsoft Exchange

386 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Microsoft Exchange

In a nutshell, Exchange is well suited to any organization that uses email. This includes Exchange on-premises or hosted on Office 365. In my experience, it bests any other email solution in performance, cost of ownership, reliability, and redundancy, and ease of use for end-users. On-prem Exchange might less appropriate for very small organizations, but those can easily be set up on Office 365.
Stacey Branham profile photo

Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • Flexibility of user interface: for me, being able to completely customize the commands and layout of the ribbon menu is a huge productivity booster. I surface the functions I need to use often, and hide the rest.
  • Setting up meetings and appointments, and color-coding them so I can see at-a-glance what my day is going to look like.
  • Pop-up reminders for meetings are absolutely invaluable, and without them I have a hard time making the meetings I've committed to attending.
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Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • I believe in some areas the way that Microsoft calls stuff it does make it intuitive for users to find. When I need to find the right option to tweak I find that I am often searching for other terms and generally just browsing through the options available hoping to find one that makes sense.
  • With the advent of cloud I feel that Microsoft has been pushing quite heavily with cloud only options. The way this is implemented is not always that simple, and you might be in for a rough ride if you don't have the requisite infrastructure i.e. networks to support it. I suggest that most mailboxes should be set to only sync the latest 3-6 months worth of info, but I have run into some seriously unresolved issues when Microsoft deals with trying to resolve sync conflicts and doesn't do so very sharply.
  • I thoroughly dislike the new functionality around @mentions - from what I have read it doesn't seem possible to switch this off at the moment. This style of introducing new functionality without offering people the ability to remove it again is a big risk when a product is as embedded as Microsoft Exchange. This breaks the update cycles, and the ability of IT management to ensure a stable and consistent platform remains available.
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Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
I use Gmail and Google Drive/Calendar, and while the collaborative feature of Google Drive is extremely helpful for remote work, it is extremely helpful to copy/paste from any MS Office application directly into MS Exchange without having to reformat. Items typically need to be reformatted in Gmail from MS Office.
Aaron Itczak profile photo

Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • Purchasing Exchange is much more cost effect than developing our own in house Exchange. Even when we were an office of 10, it is not something that we considered.
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Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Microsoft Exchange

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details