What users are saying about
8 Ratings
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447 Ratings
8 Ratings
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Score 8.2 out of 101

Microsoft Exchange

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447 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

Microsoft Exchange

Obviously it's a perfect tool for communications. The ability for users to access their mail either through the Outlook application or via the Outlook Web Application makes staying up to date and communicating with co-workers is unmatched by any other application. Without it out organization would be crippled and very hard pressed to find a substitute that matches all the Exchange offers. The only time I would say it's not appropriate in as a substitute for face to face direct communication. Sending information and details is great, but one thing that is lost is the context of a conversation
Mark Metz profile photo

Feature Rating Comparison

Secure Email Gateway

AppRiver
8.4
Microsoft Exchange
6.8
Anti-malware
AppRiver
7.5
Microsoft Exchange
6.2
Cusomizability
AppRiver
9.0
Microsoft Exchange
7.3
Data Loss Protection
AppRiver
10.0
Microsoft Exchange
7.5
Threat Detection
AppRiver
7.5
Microsoft Exchange
6.3
Sandboxing
AppRiver
10.0
Microsoft Exchange
5.2
End-to-End Encryption
AppRiver
6.0
Microsoft Exchange
7.0
Management Tools
AppRiver
8.5
Microsoft Exchange
7.9

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

Microsoft Exchange

  • Seamless integration with MS Outlook, client for Windows and Mac, Mobile devices and Web access.
  • Incorporates calendar, email, contact list and tasks within the software. All information is kept in the mailbox database on the Exchange servers.
  • High availability. The clustering that MS uses for Exchange has come a long way. Their Database Availability Group technology keeps a copy of the database(s) on each host within the cluster. We have not experienced an outage since implementing Exchange 2010, over 6 years ago. We are now running Exchange 2016 without issues.
No photo available

Cons

AppRiver

  • No complaints currently.
Hunter Clayton profile photo

Microsoft Exchange

  • Better built-in spam filters/protection. It would be nice to not have to immediately purchase a spam filter appliance or pay several dollars per mailbox to cut down on spam. This may be a pipe dream since Microsoft is all but dragging people from on-premise to O365.
  • No way to disable ECP from being exposed to the outside. It would be nice, for security purposes, to be able to just have it accessible from the LAN.
  • CAL licensing can be a pain to manage and keep track of.
No photo available

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

Microsoft Exchange

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 8.0
Based on 2 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

Microsoft Exchange

Microsoft Exchange 7.4
Based on 5 answers
Microsoft Exchange is a very good email Software that really can be used by every company. Many employees have already worked with Exchange or Outlook so you won't have any problems with the users. The integration is not that easy, but you will find help on the Internet and there are a lot of good tutorials.
No photo available

Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
No photo available

Microsoft Exchange

Microsoft Exchange provides cutting edge email technology, threat elimination, and ease of management compared to other email services. It provides protection from sensitive data leaks by using DLP (Data Loss Prevention) and highly available email services to users 24 hours a day. It's a short learning curve for users to learn Outlook and OWA (Outlook Web Access), and it makes it easy to collaborate across other platforms like Lync/Skype for Business and SharePoint.
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Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo

Microsoft Exchange

  • Availability. It has enabled us to have predictable, reliable, and robust email. Email cannot go down, and we have never had a major outage as a result of the way our system is architected.
  • Powerful email administration. Adding new mailboxes, DL's, and even Exchange servers, is not difficult. It enables us to grow our environment as needed, without any painfully long outage periods.
  • High availability. It's not simple, but it is effective. HA Exchange setups are best of breed.
Kurt Ferguson profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Exchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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