What users are saying about
7 Ratings
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422 Ratings
7 Ratings
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Score 7.1 out of 101

Microsoft Exchange

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422 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
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Microsoft Exchange

Any large organization with a dedicated IT staff can save money by having an on-premise Exchange server rather than paying a monthly fee per mailbox every month. Also, any organization that uses Outlook for the desktop email clients will enjoy the ease of setup and use. Non-Profits also have the benefit of reduced software licensing costs for Windows Server and Exchange Server but this is now a moot point with up 300 free mailboxes in O365 for qualifying non-profits. Any small startup that doesn't have the capital to invest in servers, licenses and other costs would not be well served by Exchange. Any organization, whether small or large, will need IT services, either an MSP or dedicated staff, to manage Exchange. If you do not have the staff then Exchange is not for you.
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Feature Rating Comparison

Secure Email Gateway

AppRiver
Microsoft Exchange
6.8
Anti-malware
AppRiver
Microsoft Exchange
6.6
Cusomizability
AppRiver
Microsoft Exchange
7.7
Data Loss Protection
AppRiver
Microsoft Exchange
7.5
Threat Detection
AppRiver
Microsoft Exchange
6.5
Sandboxing
AppRiver
Microsoft Exchange
4.9
End-to-End Encryption
AppRiver
Microsoft Exchange
6.8
Management Tools
AppRiver
Microsoft Exchange
7.8

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
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Microsoft Exchange

  • Almost everyone, whether in a small non-profit or fortune 500 company, is familiar with Microsoft products. Having an Exchange server that 'just works' with their Outlook desktop program and mobile devices is a huge time saver for any organization.
  • The calendar function is extremely useful. Shared and public calendars make it easy to schedule meetings and confirm availability. Being able to attach documents to calendar events is a plus as well.
  • The ECP GUI is admin friendly and allows our junior IT staff to assist with account creation and other basic tasks.
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Cons

AppRiver

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
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Microsoft Exchange

  • The main issue I have with Exchange is the web-based Administrative Center. Compared to the Exchange Management Console prior to Exchange 2013, it's slow and you don't have as many options. That being said, is the reason every Exchange admin should learn PowerShell to do their job efficiently.
  • Exchange is quite the resource hog and does need some initial investment into server hardware/VM infrastructure and storage. Luckily Exchange can run on big, cheap disks quite well.
  • Depending on the environment it does take quite a bit of knowledge to setup and configure. There are tons of guides out there to get you where you need to be.
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Alternatives Considered

AppRiver

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Microsoft Exchange

Microsoft Exchange provides cutting edge email technology, threat elimination, and ease of management compared to other email services. It provides protection from sensitive data leaks by using DLP (Data Loss Prevention) and highly available email services to users 24 hours a day. It's a short learning curve for users to learn Outlook and OWA (Outlook Web Access), and it makes it easy to collaborate across other platforms like Lync/Skype for Business and SharePoint.
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Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
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Microsoft Exchange

  • On the positive side, the ROI of exchange has helped reduce our email hosting costs, while allowing my users to have very large inboxes, which would have cost us lots of money in a hosted environment.
  • On the positive side, of ROI, being able to control our spam filter and blocking rules has probably saved us from being hacked and spammed countless times.
  • On the negative side of ROI, upgrading can be costly because you are supposed to buy a whole new server every time you want to use the next version of Exchange that comes out, which can be costly, and usually happens every 3 years. We usually only upgrade every 6 years.
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Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Microsoft Exchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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