What users are saying about
8 Ratings
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464 Ratings
8 Ratings
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Score 7.2 out of 100

Microsoft Exchange

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464 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
Anonymous | TrustRadius Reviewer

Microsoft Exchange

If you require on premises mail as we do there are few alternatives to Exchange in a business environment. Tight integration with Outlook makes training users fairly easy as Outlook is the de-facto leading mail client. Most businesses need an on premises SMTP server, and this fits the bill.
Where Exchange would be less appropriate would be a new company without a significant investment in on premises infrastructure and Active Directory. Using cloud based messaging would most likely be the best path forward for them, and the most forward looking.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

AppRiver
7.7
Microsoft Exchange
6.8
Anti-malware
AppRiver
7.7
Microsoft Exchange
6.2
Cusomizability
AppRiver
8.7
Microsoft Exchange
7.4
Data Loss Protection
AppRiver
10.0
Microsoft Exchange
7.8
Threat Detection
AppRiver
6.0
Microsoft Exchange
6.6
Sandboxing
AppRiver
7.0
Microsoft Exchange
5.4
End-to-End Encryption
AppRiver
6.7
Microsoft Exchange
6.5
Management Tools
AppRiver
7.7
Microsoft Exchange
8.0

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman | TrustRadius Reviewer

Microsoft Exchange

  • Seamless integration with MS Outlook, client for Windows and Mac, Mobile devices and Web access.
  • Incorporates calendar, email, contact list and tasks within the software. All information is kept in the mailbox database on the Exchange servers.
  • High availability. The clustering that MS uses for Exchange has come a long way. Their Database Availability Group technology keeps a copy of the database(s) on each host within the cluster. We have not experienced an outage since implementing Exchange 2010, over 6 years ago. We are now running Exchange 2016 without issues.
Anonymous | TrustRadius Reviewer

Cons

AppRiver

  • It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
Anonymous | TrustRadius Reviewer

Microsoft Exchange

  • Permissions for users on other calendars (Specifically Delegates) could stand to be improved quite a bit. Permission via Delegation, Full-Access on account or things like Send-As should be more easily available within the Exchange management console rather than a combination of using the console and using PowerShell scripts.
  • Mail discovery could also use an overhaul of its current process. While it does work, the limitations are difficult work around and sometimes it’s as though only have of the management done is via a GUI versus having to script a lot of the work needed.
  • The online version for Exchange O365 could also use an overhaul of how it works. There are too many related components that would seem to go together that reside in completely different locations. And again the reliance of scripting can be troublesome for someone that is not an extremely experienced administrator.
Mark Metz | TrustRadius Reviewer

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton | TrustRadius Reviewer

Microsoft Exchange

No score
No answers yet
No answers on this topic

Support Rating

AppRiver

AppRiver 6.6
Based on 3 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
Anonymous | TrustRadius Reviewer

Microsoft Exchange

Microsoft Exchange 8.0
Based on 12 answers
Because it is the only option I feel comfortable using. It is aesthetically pleasing, inexpensive, user-friendly, and the list goes on. I have never used anything like it, and I truly don't think I will. Kudos to the Microsoft team for making a product that I feel proud to recommend to anyone!
Anonymous | TrustRadius Reviewer

Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
Anonymous | TrustRadius Reviewer

Microsoft Exchange

Since both products are built on the same technology there shouldn't be a huge difference in features and functionality. However, Microsoft is putting more time and money into O365 and I can't blame them since it's a constant revenue stream. Although I have had good experience with Exchange from 2007-2013 I can feel which way the winds are blowing. Most businesses and organizations will be better served by O365 these days. The finance department likes the set monthly cost of this service, even if it tends to be higher than running your own setup. There's also the ability to completely divest from local server infrastructure and management. There's still a limited use case for Exchange but that group is becoming smaller by the day
Anonymous | TrustRadius Reviewer

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman | TrustRadius Reviewer

Microsoft Exchange

  • We have achieved 99% uptime for email services using Exchange 2016. By using a Database Availability Group (DAG), email is highly available and partnered with a load balancing solution, you can even run maintenance during production hours.
  • Exchange makes it possible to work from anywhere by using Outlook On The Web (OWA) or Outlook Anywhere by providing external access to email. While on the go, Exchange provides email connectivity to devices and phones, so you never miss that important email.
  • Exchange provides an excellent return on investment by providing "always on" email services with the benefit of being able to run on cheap storage - this allows for giant mailboxes allowing users to keep emails forever.
Stacey Branham | TrustRadius Reviewer

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Exchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AppRiver
7.2
Microsoft Exchange
8.6

Likelihood to Renew

AppRiver
Microsoft Exchange
9.0

Usability

AppRiver
10.0
Microsoft Exchange

Support Rating

AppRiver
6.6
Microsoft Exchange
8.0

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