What users are saying about
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Top Rated
2042 Ratings
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Top Rated
290 Ratings

Asana

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Top Rated
2042 Ratings
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Score 8.5 out of 100

TOPdesk

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Top Rated
290 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    TOPdesk

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    TOPdesk

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Asana

    Feature Set Not Supported
    N/A
    8.1

    TOPdesk

    81%
    TOPdesk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.8
    88%
    140 Ratings

    Expert directory

    N/A
    0 Ratings
    8.1
    81%
    89 Ratings

    Service restoration

    N/A
    0 Ratings
    8.4
    84%
    90 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.1
    81%
    129 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    98 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    107 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.9
    79%
    114 Ratings

    ITSM asset management

    Asana

    Feature Set Not Supported
    N/A
    8.3

    TOPdesk

    83%
    TOPdesk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.8
    88%
    109 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.2
    82%
    96 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.1
    81%
    78 Ratings

    Change management

    Asana

    Feature Set Not Supported
    N/A
    8.0

    TOPdesk

    80%
    TOPdesk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.0
    80%
    108 Ratings

    Change calendar

    N/A
    0 Ratings
    7.6
    76%
    88 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    90 Ratings

    Attribute Ratings

    • Asana is rated higher in 2 areas: Likelihood to Renew, Usability
    • TOPdesk is rated higher in 4 areas: Likelihood to Recommend, Availability, Support Rating, Product Scalability

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    8.6

    TOPdesk

    86%
    140 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings
    9.2

    TOPdesk

    92%
    50 Ratings

    Usability

    9.0

    Asana

    90%
    22 Ratings
    8.9

    TOPdesk

    89%
    24 Ratings

    Availability

    8.4

    Asana

    84%
    4 Ratings
    8.8

    TOPdesk

    88%
    9 Ratings

    Performance

    Asana

    N/A
    0 Ratings
    8.2

    TOPdesk

    82%
    9 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings
    8.4

    TOPdesk

    84%
    218 Ratings

    In-Person Training

    Asana

    N/A
    0 Ratings
    7.3

    TOPdesk

    73%
    1 Rating

    Online Training

    Asana

    N/A
    0 Ratings
    6.4

    TOPdesk

    64%
    1 Rating

    Implementation Rating

    Asana

    N/A
    0 Ratings
    6.9

    TOPdesk

    69%
    17 Ratings

    Product Scalability

    8.2

    Asana

    82%
    1 Rating
    8.5

    TOPdesk

    85%
    8 Ratings

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    TOPdesk

    TOPdesk is best suited for mid-size and large-size organizations where employees can use a self-service portal to quickly find answers, report incidents, book resources, or call for support. It is not appropriate for enterprises and governmental organizations where the privacy of information is a must.
    Nabin Poudel | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    TOPdesk

    • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
    • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
    • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
    Dustin Fawver | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    TOPdesk

    • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
    • If your dashboards are not configured correctly, its very hard to find work assigned to you.
    • The search function is only skin deep, unable to pull information on what was said in the ticket.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    TOPdesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    TOPdesk Editions & Modules

    Additional Pricing Details
    TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    TOPdesk

    TOPdesk 9.2
    Based on 50 answers
    We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
    John Glenn | TrustRadius Reviewer

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    TOPdesk

    TOPdesk 8.9
    Based on 24 answers
    Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
    Rianne Willems | TrustRadius Reviewer

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    TOPdesk

    TOPdesk 8.8
    Based on 9 answers
    Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
    Mark Coutinho | TrustRadius Reviewer

    Performance

    Asana

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 8.2
    Based on 9 answers
    Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly.We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
    Mark Coutinho | TrustRadius Reviewer

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    TOPdesk

    TOPdesk 8.4
    Based on 218 answers
    Support can be hit or miss. Sometimes response times are great and sometimes we have to continue to follow up to get answers. It appears that if the issue is hard or time consuming we get less assistance than if it is a quick fix.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Asana

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 7.3
    Based on 1 answer
    The training was short but effective. 1 day to train key users
    Wil Kuijpers | TrustRadius Reviewer

    Online Training

    Asana

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 6.4
    Based on 1 answer
    Simple training, Just to know the basics
    Bart Wessels | TrustRadius Reviewer

    Implementation Rating

    Asana

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 6.9
    Based on 17 answers
    SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
    Karl Schuele | TrustRadius Reviewer

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    TOPdesk

    TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
    Joel Townsend | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    TOPdesk

    TOPdesk 8.5
    Based on 8 answers
    In connection with invoicing the various companies and departments, we have split these up within td. This is easy to get arranged.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    TOPdesk

    • The self-service portal has allowed us to shift left massively. Students can find the solutions themselves very often.
    • It has allowed easier collaborative working between teams.
    • We are more efficient as we do not have to ask the student to repeat their question and we can record everything necessary in the incident. This provides an improved student experience as well as improved staff efficiency.
    Rachel Wright | TrustRadius Reviewer

    Screenshots

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