What users are saying about

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings

TOPdesk<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
207 Ratings

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

TOPdesk<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
207 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

TOPdesk

Well suited for Incident Management!!!Less suited for: For Change Management (simples changes) we miss the functionality that a "Manager" can approve a change from within the Self Service Portal.
Adrie Bergwerff profile photo

Feature Rating Comparison

Project Management

Asana
7.8
TOPdesk
Task Management
Asana
9.0
TOPdesk
Resource Management
Asana
8.2
TOPdesk
Gantt Charts
Asana
6.5
TOPdesk
Scheduling
Asana
8.5
TOPdesk
Workflow Automation
Asana
7.8
TOPdesk
Team Collaboration
Asana
8.9
TOPdesk
Support for Agile Methodology
Asana
8.5
TOPdesk
Support for Waterfall Methodology
Asana
8.5
TOPdesk
Document Management
Asana
6.8
TOPdesk
Email integration
Asana
7.2
TOPdesk
Mobile Access
Asana
8.2
TOPdesk
Timesheet Tracking
Asana
6.1
TOPdesk
Change request and Case Management
Asana
8.4
TOPdesk
Budget and Expense Management
Asana
7.3
TOPdesk

Professional Services Automation

Asana
6.2
TOPdesk
Project & financial reporting
Asana
5.5
TOPdesk
Integration with accounting software
Asana
7.0
TOPdesk

Incident and problem management

Asana
TOPdesk
7.4
Organize and prioritize service tickets
Asana
TOPdesk
8.2
Expert directory
Asana
TOPdesk
6.6
Service restoration
Asana
TOPdesk
7.4
Self-service tools
Asana
TOPdesk
8.0
Subscription-based notifications
Asana
TOPdesk
7.4
ITSM collaboration and documentation
Asana
TOPdesk
7.6
ITSM reports and dashboards
Asana
TOPdesk
6.9

ITSM asset management

Asana
TOPdesk
7.2
Configuration mangement
Asana
TOPdesk
7.1
Asset management dashboard
Asana
TOPdesk
7.6
Policy and contract enforcement
Asana
TOPdesk
6.8

Change management

Asana
TOPdesk
7.3
Change requests repository
Asana
TOPdesk
7.9
Change calendar
Asana
TOPdesk
6.9
Service-level management
Asana
TOPdesk
7.1

Pros

  • Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
  • It's easy to share with individuals outside of the organization and still control the flow of information.
  • Being able to link in other design resources like InVision prototypes is a huge time saver.
  • Integrating with Slack makes much of our necessary communication automatic.
Kirk Brote profile photo
  • Easy to enter tickets by mail from the users.
  • TOPdesk could be used directly out of the box.
  • SaaS makes it easy to setup it up and scales within the region.
  • Excellent support during and after the go-live by the people from TOPdesk.
Karl Schuele profile photo

Cons

  • Nothing to note, really. We love it!
Barbara Carneiro profile photo
  • Sometimes desired feature sets are only available with additional modules such as change management module for workflow automation.
  • Process automation can be the trickiest to configure and self-help documentation can be lacking.
Jeff Walters profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
I just can't see us getting it off of Asana any time soon, despite the many headaches it has caused us. We have too much data in there, too much time & training invested into it, too much at stake to move. If we were just starting out today, fresh, I don't know for certain that I would absolutely go the same direction, but I *think* I still would. I just haven't seen anything better yet. Maybe if Podio's support staff hadn't treated me like a worthless nuisance to them, I might feel differently, but the fact is that their task management is simply inferior to Asana's. That can't be denied, and in fact Podio said it themselves: "Tasks are a simple function. They cannot be customized. Tasks in Podio can be used for quick to-do's for you and your team members." In our operation, however, prompt task completion is a big deal; one task can't be completed until another one is done first, and closing the gaps between those tasks is critical in meeting deadlines and servicing our customers. Asana gets us there, the others don't.
No photo available
TOPdesk8.2
Based on 4 answers
Fully satisfied so far with the product and the support.
Karl Schuele profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
TOPdesk7.3
Based on 6 answers
easy to use when all is setup right
Bart Wessels profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
TOPdesk7.3
Based on 1 answer
No answer on this topic is available.

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
TOPdesk8.5
Based on 79 answers
I have found TOPdesk support across the board to be tremendous. Beginning with our pre-sale communication, deployment management, initial training, and post-deployment support - all of it has been great.
Jeff Walters profile photo

Implementation

No score
No answers yet
No answers on this topic
TOPdesk7.2
Based on 3 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele profile photo

Alternatives Considered

Asana Board is really awesome and assigning tasks is ultra easy. I can manage multiple projects without headaches.
Jestin Sebastian profile photo
We selected TOPdesk because of the following factors:
  • Pricing model
  • Customization
  • Hosting model
  • Optional features
  • Service support
  • Scalability
Jeff Walters profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
TOPdesk7.3
Based on 1 answer
No answer on this topic is available.

Return on Investment

  • Increased employee efficiency. It has increased communication between employees on work matter by 100%.
  • Decreased emails. We are now able to work efficienctly due to fewer emails and meetings. Emails has reduced by 200%.
  • Faster project cycle.
No photo available
  • TOPdesk gave us the opportunity to improve our internal workflows and to communicate better and quicker with our customers. Satisfaction among our internal customers has risen.
Marije Snuverink profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Asana More Information

TOPdesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk More Information