What users are saying about

Asana

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Top Rated
800 Ratings

TOPdesk

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Top Rated
217 Ratings

Asana

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Top Rated
800 Ratings
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Score 8.3 out of 101

TOPdesk

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Top Rated
217 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

TOPdesk

TOPdesk is well suited to any information technology department or organization that operates on a ticket based system. The tracking and management of workloads is excellent, and in fact, the system is appropriate for any organization that track work based on tickets.
Any appointment based system can be modeled inside TOPdesk using the appointment planning board, allowing managers to see the planned appointments of employees.
Jason Barker profile photo

Feature Rating Comparison

Project Management

Asana
7.8
TOPdesk
Task Management
Asana
9.1
TOPdesk
Resource Management
Asana
7.8
TOPdesk
Gantt Charts
Asana
6.5
TOPdesk
Scheduling
Asana
8.5
TOPdesk
Workflow Automation
Asana
7.5
TOPdesk
Team Collaboration
Asana
9.0
TOPdesk
Support for Agile Methodology
Asana
8.5
TOPdesk
Support for Waterfall Methodology
Asana
8.5
TOPdesk
Document Management
Asana
6.8
TOPdesk
Email integration
Asana
7.4
TOPdesk
Mobile Access
Asana
7.8
TOPdesk
Timesheet Tracking
Asana
6.1
TOPdesk
Change request and Case Management
Asana
8.4
TOPdesk
Budget and Expense Management
Asana
7.0
TOPdesk

Professional Services Automation

Asana
6.2
TOPdesk
Project & financial reporting
Asana
5.5
TOPdesk
Integration with accounting software
Asana
7.0
TOPdesk

Incident and problem management

Asana
TOPdesk
7.4
Organize and prioritize service tickets
Asana
TOPdesk
8.2
Expert directory
Asana
TOPdesk
6.6
Service restoration
Asana
TOPdesk
7.4
Self-service tools
Asana
TOPdesk
8.0
Subscription-based notifications
Asana
TOPdesk
7.4
ITSM collaboration and documentation
Asana
TOPdesk
7.6
ITSM reports and dashboards
Asana
TOPdesk
6.9

ITSM asset management

Asana
TOPdesk
7.1
Configuration mangement
Asana
TOPdesk
7.1
Asset management dashboard
Asana
TOPdesk
7.6
Policy and contract enforcement
Asana
TOPdesk
6.7

Change management

Asana
TOPdesk
7.3
Change requests repository
Asana
TOPdesk
7.8
Change calendar
Asana
TOPdesk
6.9
Service-level management
Asana
TOPdesk
7.1

Pros

  • Multiple users can access the program at once without stepping on each other's toes or having to wait until someone is out a project to add something. It is definitely a group friendly program.
  • We like how visually pleasing it is. It is not at all intimidating to first-time users as it is very user-friendly. You can quickly find what you need and become comfortable with its features and functions.
  • I personally like being able to assign different tasks to different employees and be able to receive feedback and progress directly from that assigned person as well as view it myself.
No photo available
  • Provides a very nice front-end interface for the end-user community.
  • Provides a thorough web-based interface for the operators (back-end technicians).
  • Provides a great deal of flexibility concerning the organization of operators into groups, as well as delegating very granular control over what they can/cannot do in the operators interface.
Bob Gruett profile photo

Cons

  • A complete lack of even the most basic reporting is a source of ongoing disappointment and frustration. I would like to know, at the very least, how many unarchived projects I have. It would be extremely helpful to know how many incomplete tasks there are, how many tasks are being completed per day or week, or any of those things. Asana doesn't tell you anything at all about what is going on inside of it. Even the filter dropdown, which shows a number of matching tasks for each tag filter includes both completed and incompleted tasks even if you have completed tasks hidden in that view. We have been on Asana for over a year-and-a-half with absolutely no reporting whatsoever beyond what we tracked manually in spreadsheets. This is without a doubt the single most annoying thing about using Asana.
  • The project list is an unmitigated, unsortable disaster if you have a large number of projects. Going through it is an hours-long chore of scrolling down, clicking "More Projects..." scrolling down and repeating over and over. To make matter worse, the most recently entered projects always appear at the bottom, so if you have any open but delayed/stalled projects, you'll have to scroll past them to get to the items you can actually get completed. Since projects have no defining characteristics unto themselves that allow any sorting options, you are ever at the mercy of the search box to find anything in any reasonable amount of time, and that search box carries its own set of tiny migraine-inducers.
  • The search box is fast enough to function, but not fast enough that you can actually click on things before the results change again as it searches through more items that match your terms. No less than twenty times a day do I search for a tag or project, then click (or arrow key down and hit enter) on the tag or project I am looking for in the results list just as it re-orders itself, causing me to have clicked on the wrong result. Then I have to type my search all over again. The search feature does not work for archived projects, either, so the only ways to find them are to search for a tag you know might be on that project, or scroll all the way down to the archived projects list at the bottom of the main projects list and then patiently hunt-and-peck for them as you scroll further still.
  • The API for integration, unlike the web app itself, is painfully slow. I don't know if it is because it wants to pull down every project every time (including archived ones) instead of just the ones you are looking to access or what, but our dev team has had one heck of a time getting it to stay online and functioning. Our integration breaks down regularly, and that affects our photography dispatch report, our automated generation of new tasks when a sale comes in, and our fledgling reporting system (which seems to return only zeroes and ones). Some of this is on our dev team to fix, but I have to blame a cumbersome API for most of the speed issues.
No photo available
  • Sometimes desired feature sets are only available with additional modules such as change management module for workflow automation.
  • Process automation can be the trickiest to configure and self-help documentation can be lacking.
Jeff Walters profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
I just can't see us getting it off of Asana any time soon, despite the many headaches it has caused us. We have too much data in there, too much time & training invested into it, too much at stake to move. If we were just starting out today, fresh, I don't know for certain that I would absolutely go the same direction, but I *think* I still would. I just haven't seen anything better yet. Maybe if Podio's support staff hadn't treated me like a worthless nuisance to them, I might feel differently, but the fact is that their task management is simply inferior to Asana's. That can't be denied, and in fact Podio said it themselves: "Tasks are a simple function. They cannot be customized. Tasks in Podio can be used for quick to-do's for you and your team members." In our operation, however, prompt task completion is a big deal; one task can't be completed until another one is done first, and closing the gaps between those tasks is critical in meeting deadlines and servicing our customers. Asana gets us there, the others don't.
No photo available
TOPdesk8.2
Based on 5 answers
Fully satisfied so far with the product and the support.
Karl Schuele profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
TOPdesk7.3
Based on 6 answers
Based on my short experience with TOPdesk, but long experience with Service-Now, I am very happy with the product.
Karl Schuele profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
TOPdesk7.3
Based on 1 answer
No answer on this topic is available.

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
TOPdesk8.5
Based on 84 answers
Support has been good, just the issue is no one answering the phone. I have never spoken with our account manager or onboarding so I can't comment.
Randy MacFarland profile photo

Implementation

No score
No answers yet
No answers on this topic
TOPdesk7.2
Based on 3 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele profile photo

Alternatives Considered

Other users were not well aware of the alternatives and were good to have a better UI with Asana compared to the card like structure of Trello.
Saurabh Yadav profile photo
TOPdesk is way more plain, organized and more user-friendly. Users can see in 1 eye contact what the status of their ticket is and what has been done. Also, the management side of TOPdesk is much more straight to the point. I think the design of TOPdesk makes it attractive as well wich automatically makes it easier to work with.
Rob Hoogeveen profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
TOPdesk7.3
Based on 1 answer
No answer on this topic is available.

Return on Investment

  • I definitely feel more organized and more effective when I'm assigned a task via Asana. It makes it easier to keep track of than email. I also work off-location from the rest of the team.
Dylan Edwards profile photo
  • We have yet to fill the knowledge database and have not yet experienced the benefits.
Dana Matthes profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Asana More Information

TOPdesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk More Information