What users are saying about

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4 Ratings

Samanage

Top Rated
30 Ratings

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4 Ratings
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Score 9.5 out of 101

Samanage

Top Rated
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

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Likelihood to Recommend

Asset Panda

Asset Panda is good for a non profit because you can add any categories to the asset such as funding source, check number, or anything else you may need to track for grant purposes. It calculates straight line depreciation so if you are using a more complex depreciation method it will not calculate this for you.
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Samanage

Samanage is well suited for companies needing a simple to use cloud-based helpdesk system which still retains a lot of functionality. It has been surprisingly fast and easy to adapt and be a workhorse ensuring all our users gets timely support. IT can measure it up against our KPI's. Users have reported being satisfied with both ticket processing and service cataloging.
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Feature Rating Comparison

Incident and problem management

Asset Panda
Samanage
8.5
Organize and prioritize service tickets
Asset Panda
Samanage
9.4
Expert directory
Asset Panda
Samanage
8.1
Service restoration
Asset Panda
Samanage
7.9
Self-service tools
Asset Panda
Samanage
8.5
Subscription-based notifications
Asset Panda
Samanage
8.4
ITSM collaboration and documentation
Asset Panda
Samanage
8.3
ITSM reports and dashboards
Asset Panda
Samanage
8.5

ITSM asset management

Asset Panda
Samanage
8.4
Configuration mangement
Asset Panda
Samanage
8.6
Asset management dashboard
Asset Panda
Samanage
8.7
Policy and contract enforcement
Asset Panda
Samanage
7.8

Change management

Asset Panda
Samanage
7.6
Change requests repository
Asset Panda
Samanage
7.8
Change calendar
Asset Panda
Samanage
7.0
Service-level management
Asset Panda
Samanage
8.0

Pros

  • It is great for a non profit organization because you can add any columns you need to the asset. For example, I have added a funding source column to sort different grants that have paid for our assets.
  • Asset Panda provides the depreciation calculation for you.
  • The software is easy to maneuver. It can be easily searched and sorted by type of asset/date or any category you create.
  • You can add and track non depreciable items as well. Reports can be ran for just depreciable assets when needed so this will not interfere with you depreciable asset listing.
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  • Very user friendly interface
  • Great workflows
  • The service catalog is very useful and allows us to automate a lot of services we provide.
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Cons

  • When entering dates, the first available date is 2005. If you have assets that predate this, you cannot enter an accurate date. This also interferes with you depreciation in the software.
  • We tag all products with an ID number. However we started also adding bar code tags. Since they were both considered an asset IDs, we lost some of ID numbers when we scanned the bar codes. It was too easy to loose data.
  • I use straight line depreciation so this product is perfect for our company; however, if you added other depreciation methods that may attract more customers.
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  • Change Notification from Samanage are rare. One day functionality appears, without explanation or preparation. Things that used to work one way now work another.
  • I've waited several days for a reply to a ticket I've entered with their support over workflow issues.
  • There's no way to globally turn off their 'chat' feature, which they use to broadcast new products or features via a chat window that pops up when you're using the software to do something else.
Eric Broz profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Samanage9.1
Based on 4 answers
Its always works and has never been down for us in 2 years!
Mark Murray profile photo

Alternatives Considered

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available
Samanage is much easier to maintain, to configure and to train users than either Kaseya or Remedy, and has much better features than some of the lower-end cloud-based or on-premise solutions.It's easy to navigate from a user's view and if properly configured by your IT staff, makes getting the ticket properly routed to the right person a breeze.
Eric Broz profile photo

Return on Investment

  • I use this software for a non profit so there is no return on investment. However, it has helped us with grant reporting. Some grants need us to track assets and depreciation that their funds purchased and this software has been very helpful.
No photo available
  • More effective allocation of department work from internal stakeholders
  • Better understanding of workload spread between team members
  • Greater efficiency overall has presented opportunities to address other outstanding projects
Scott Sokol profile photo

Screenshots

Asset Panda
Samanage

Pricing Details

Asset Panda

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Asset Panda More Information

Samanage

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Samanage More Information