What users are saying about
5 Ratings
Top Rated
32 Ratings
5 Ratings
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Score 9.8 out of 101
Top Rated
32 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
No photo available

Samanage

The lack of new features and outdated features makes them lose out. Their competitors have a better offering. What's worse is their management is horrible, would not recommend working with this company. They refused to work with us through license cost issues.
No photo available

Feature Rating Comparison

Incident and problem management

Asset Panda
Samanage
7.5
Organize and prioritize service tickets
Asset Panda
Samanage
8.2
Expert directory
Asset Panda
Samanage
6.8
Service restoration
Asset Panda
Samanage
6.8
Self-service tools
Asset Panda
Samanage
7.6
Subscription-based notifications
Asset Panda
Samanage
7.7
ITSM collaboration and documentation
Asset Panda
Samanage
7.9
ITSM reports and dashboards
Asset Panda
Samanage
7.4

ITSM asset management

Asset Panda
Samanage
8.0
Configuration mangement
Asset Panda
Samanage
8.1
Asset management dashboard
Asset Panda
Samanage
8.4
Policy and contract enforcement
Asset Panda
Samanage
7.5

Change management

Asset Panda
Samanage
7.1
Change requests repository
Asset Panda
Samanage
7.1
Change calendar
Asset Panda
Samanage
6.7
Service-level management
Asset Panda
Samanage
7.6

Pros

  • Cloud-Based - I can access it anywhere with an internet connection.
  • Mobile App - The mobile app makes life easier with barcode scanning, searching, and even update assets on the go. The best part of the mobile app is I can now capture signatures for assets that users own.
  • User-Friendly - Asset Panda is easy to use out of the box and can be customized for the most complex environments. We built into our site the ability to maintain our credit card machines and utilize and check-in/check-out tracking system and even built into it the ability to audit the devices for tamper checks to update the tamper check automatically.
  • Pictures & Documents - On any asset I can now upload quotes, internal requisitions, receipts, and pictures with each asset! This makes my inventory a one stop shop for all documentation for each asset.
No photo available
  • The service catalog feature is nice. It ensures that the user submits required (and structured) details, and the help desk team can see pre-defined steps for resolution.
  • When issues are resolved we have the option of creating a documented solution.
  • Samanage follows the Information Technology Infrastructure Library (ITIL) regulations, which means it provides all the critical features essential for the service support needs of large IT operations. Our institution follows the ITIL framework so it was easy for our users to understand the tool.
  • The integration Samanage has with our ticketing system: Zendesk. When a customer has an issue with their device we can create a ticket and tie it to the device info stored in Samanage by using the asset tag. Our support center loves this.
No photo available

Cons

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
No photo available
  • The search engine over the knowledge base could be better.
  • No info as to the *last editing* of articles in the knowledge base (aka Solutions ).
  • No option to send feedback to articles (aka Solutions).
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Samanage9.1
Based on 4 answers
Its always works and has never been down for us in 2 years!
Mark Murray profile photo

Alternatives Considered

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available
We used to work with Kayako, and I find them very similar, from my POV as an end-user of the system.
In other words; as a user who just submit tickets, follows up on their statuses, and searches the knowledge base, the two products are similar.
There might be differences from the admin's POV, of course.
No photo available

Return on Investment

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
No photo available
  • Pulling reports for equipment age has allowed us to weed out the older hardware in our organization and keep things standardized as far as hardware and software go
  • We were able to leverage the cloud so this available to all our remote employees without VPN.
  • The inventory package is a bit more expensive than others on the market, but being able to find out what equipment a user has with a couple of clicks from their ticket is worth it.
Eric Broz profile photo

Screenshots

Asset Panda
Samanage

Pricing Details

Asset Panda

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Asset Panda More Information

Samanage

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Samanage More Information