What users are saying about

OpenAir PSA

29 Ratings

Assistance PSA

4 Ratings
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Score 6.3 out of 101

OpenAir PSA

29 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Assistance PSA

Financial management and budget management
Bhanuja Nagore profile photo

OpenAir PSA

As a growing company/agency that is striving to reach a broader scale, Netsuite is a good tool to manage a broader team and a team that sits across multiple offices. Internally, we see the most value from a budget, expense reporting, personnel management and time management standpoint (including monitoring time off and billable project hours).
Dan Lobring profile photo

Feature Rating Comparison

Project Management

Assistance PSA
7.9
OpenAir PSA
6.9
Task Management
Assistance PSA
8.0
OpenAir PSA
6.7
Resource Management
Assistance PSA
8.0
OpenAir PSA
6.7
Gantt Charts
Assistance PSA
8.0
OpenAir PSA
6.5
Scheduling
Assistance PSA
8.0
OpenAir PSA
7.3
Workflow Automation
Assistance PSA
7.0
OpenAir PSA
7.4
Team Collaboration
Assistance PSA
8.0
OpenAir PSA
7.0
Support for Agile Methodology
Assistance PSA
8.0
OpenAir PSA
5.0
Support for Waterfall Methodology
Assistance PSA
8.0
OpenAir PSA
6.0
Document Management
Assistance PSA
8.0
OpenAir PSA
5.0
Email integration
Assistance PSA
8.0
OpenAir PSA
5.5
Mobile Access
Assistance PSA
8.0
OpenAir PSA
8.5
Timesheet Tracking
Assistance PSA
8.0
OpenAir PSA
8.6
Change request and Case Management
Assistance PSA
8.0
OpenAir PSA
7.6
Budget and Expense Management
Assistance PSA
8.0
OpenAir PSA
8.9

Professional Services Automation

Assistance PSA
8.5
OpenAir PSA
6.1
Quotes/estimates
Assistance PSA
8.0
OpenAir PSA
5.0
Invoicing
Assistance PSA
9.0
OpenAir PSA
5.8
Project & financial reporting
Assistance PSA
8.0
OpenAir PSA
8.0
Integration with accounting software
Assistance PSA
9.0
OpenAir PSA
5.8

Pros

  • Project management
  • In oil industry we use it to have a simple process
  • Provided a better solution for finance management of a company
Bhanuja Nagore profile photo
  • Ease of use for time management
  • Ability to access remotely via the web & mobile app
  • Easy to use to track job numbers & personnel assigned to projects
Dan Lobring profile photo

Cons

  • Better integration with database
  • Better integration with business intelligence tool
Bhanuja Nagore profile photo
  • The robust interface can be overwhelming
  • Lack of training
  • Ability to hide modules & sections not used by the teams
Dan Lobring profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
OpenAir PSA8.2
Based on 7 answers
We renewed it for several years in a row and then I left the company so I'm not sure what they are using now.
No photo available

Usability

No score
No answers yet
No answers on this topic
OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
No photo available

Alternatives Considered

Speed and so many options
Bhanuja Nagore profile photo
Netsuite is a better and more scaleable solution for our agency as we have grown from just a few employees in 2001 to nearly 100 employees today. Netsuite helps us track expenses, time reporting, getting approvals on large purchases, project management from a personnel standpoint. It's also easy to use for the simpler tasks, i.e., remote access via the web and mobile app. versions.
Dan Lobring profile photo

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

  • It saved time
  • It saved manual power
  • It saved dollars
Bhanuja Nagore profile photo
  • An easy all-in-one application allows for easy access to many components that almost any business uses (time tracking/bookings/expenses)
Steve Vogt profile photo

Pricing Details

Assistance PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details