Atera vs Auvik | TrustRadius

Likelihood to Recommend

Atera is perfect for organizations of any size. The single rate pricing allows for a small IT department to manage multiple sites easily while not breaking the bank. Inside a larger organization, users can be added to assist with the workload and still get the unlimited agents to deploy out making the cost vs reward very low.

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Michael Kubelka

Information Technology Manager

Renewal by Andersen St LouisConstruction, 51-200 employees

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Auvik is a great tool for discovering the details and eccentricities of your or your customer's networks. It truly is a tool I didn't know I needed and now I can't live without. Immediately after deploying it I was able to proactively identify some network pain points that allowed me to correct multiple network deficiencies and create happier customers without even realizing they were having problems (slow network speeds, congested ports). Onboarding and ongoing support are top notch. They really don't just "throw you to the wolves," though that being said, the complexity of the product does merit taking the onboarding and initial setup seriously and not just going with a "deploy and go" type of scenario, but that's strictly because of the scope and feature set that the product offers.

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Drew Hackworth

President

Polaris Technology, LLCComputer & Network Security, 1-10 employees

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Feature Rating Comparison

Atera

Auvik

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

Auvik

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

Auvik

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

Auvik

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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Setup is easy
Integrates with Connectwise
Integrates with IT Glue

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Jeff Aiken

vCIO

EmergeInformation Technology & Services, 51-200 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Maycon Menezes

Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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SNMP traps (not an advertised feature)
Endpoint monitoring (not an advertised feature)

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Drew Hackworth

President

Polaris Technology, LLCComputer & Network Security, 1-10 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Chris Miller

Solutions architect

CPAKManagement Consulting, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Atera 8.7

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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Terry Irwin

IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Atera pricing is per technician and not per device which can literally save thousands of dollars annually. Atera is not as complicated and time-consuming to learn and use. Atera does not have a bunch of features that a small MSP business would not use and yet has to pay for.

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Rich Lusk

Owner

DiamondNet, Inc.Information Technology & Services, 1-10 employees

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Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.

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Jeff Aiken

vCIO

EmergeInformation Technology & Services, 51-200 employees

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Return on Investment

High ROI is beacuse of the licencing model by technician instead of by agent.
Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
Give us a good challenge on our customer offer.

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Dominic Larouche

IT Manager

AD.InfogestionInformation Technology & Services, 1-10 employees

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Better customer experiences
Simplicity addressing network concerns
Automated network discovery and documentation

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Drew Hackworth

President

Polaris Technology, LLCComputer & Network Security, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Auvik Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Atera

Auvik

Atera

Auvik

Atera

Auvik

Likelihood to Recommend

Atera

Auvik

Feature Rating Comparison

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Atera

Auvik

Cons

Atera

Auvik

Likelihood to Renew

Atera

Auvik

Support Rating

Atera

Auvik

Alternatives Considered

Atera

Auvik

Return on Investment

Atera

Auvik

Screenshots

Atera

Auvik

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Atera Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Auvik Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison