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Top Rated
78 Ratings
Atera
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Top Rated
78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 78 reviews and ratings
Auvik
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Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 105 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.4
Atera
84%
Auvik
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.3
83%
50 Ratings
N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings
N/A
0 Ratings
Multiple Server Monitoring
8.8
88%
50 Ratings
N/A
0 Ratings
Multi-device monitoring
8.6
86%
50 Ratings
N/A
0 Ratings
Automated alerts and notifications
8.4
84%
51 Ratings
N/A
0 Ratings
Management Tasks
7.6
Atera
76%
Auvik
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
7.7
77%
49 Ratings
N/A
0 Ratings
Service configuration management
7.5
75%
43 Ratings
N/A
0 Ratings
Software and hardware inventory
8.3
83%
50 Ratings
N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings
N/A
0 Ratings
Reporting
7.9
Atera
79%
Auvik
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.3
83%
45 Ratings
N/A
0 Ratings
Customizable reporting
7.6
76%
41 Ratings
N/A
0 Ratings
Data visualization
7.6
76%
42 Ratings
N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings
N/A
0 Ratings
Security
7.5
Atera
75%
Auvik
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.3
73%
25 Ratings
N/A
0 Ratings
Antivirus and malware management
7.5
75%
32 Ratings
N/A
0 Ratings
Administrator access control
7.8
78%
41 Ratings
N/A
0 Ratings
Network Performance Monitoring
Atera
Feature Set Not Supported
N/A
7.6
Auvik
76%
Auvik ranks higher in 10/10 features
Auvik ranks higher in 10/10 features
Automated network device discovery
N/A
0 Ratings
8.1
81%
82 Ratings
Network monitoring
N/A
0 Ratings
8.3
83%
82 Ratings
Baseline threshold calculation
N/A
0 Ratings
7.5
75%
65 Ratings
Alerts
N/A
0 Ratings
7.9
79%
81 Ratings
Network capacity planning
N/A
0 Ratings
7.2
72%
67 Ratings
Packet capture analysis
N/A
0 Ratings
7.1
71%
50 Ratings
Network mapping
N/A
0 Ratings
8.0
80%
80 Ratings
Customizable reports
N/A
0 Ratings
6.8
68%
59 Ratings
Wireless infrastructure monitoring
N/A
0 Ratings
7.3
73%
66 Ratings
Hardware health monitoring
N/A
0 Ratings
7.6
76%
76 Ratings
Attribute Ratings
- Auvik is rated higher in 1 area: Support Rating
- Atera and Auvik are tied in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
8.7
Atera
87%
52 Ratings
8.7
Auvik
87%
95 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating
9.1
Auvik
91%
1 Rating
Usability
Atera
N/A
0 Ratings
7.3
Auvik
73%
1 Rating
Availability
Atera
N/A
0 Ratings
9.1
Auvik
91%
1 Rating
Performance
Atera
N/A
0 Ratings
8.2
Auvik
82%
1 Rating
Support Rating
8.9
Atera
89%
7 Ratings
9.2
Auvik
92%
3 Ratings
Product Scalability
Atera
N/A
0 Ratings
9.1
Auvik
91%
1 Rating
Likelihood to Recommend
Atera
Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Auvik
We find Auvik is well suited for smaller networks. Larger networks tend to get cluttered in the dashboard. You can zoom in but the 64,000 foot view can look overwhelming. The ability to filer network segments was eyeopening in the presentation and will be something we will likely start following up on
Engineering Architect
ZCorumInformation Technology & Services, 51-200 employees
Pros
Atera
- Patch management is very good. Easy to use and very accurate.
- Hardware monitoring is good and alerts are on time - we always know what is happening.
- Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Owner
ITTechservicesComputer & Network Security, 1-10 employees
Auvik
- Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
- Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
- Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.

Verified User
Supervisor in Information Technology
Information Technology & Services Company, 5001-10,000 employeesCons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Auvik
- Feature request platform needs more management, I see lots of duplicates.
- Pressing enter after typing my password should move to the 2FA screen, seems like an easy fix but still not.
- Deploy on an RPi! Making sub-100$ Auvik appliances would be great instead of relying on workstations or containers.
Project Specialist
Skycomp Solutions IncInformation Technology & Services, 11-50 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$79 Per Technician
Atera Editions & Modules
Edition
Pro | $791 |
---|---|
Growth | $1191 |
Power | $1491 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Auvik
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Auvik Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Auvik
Auvik 9.1
Based on 1 answer
Because it's an amazing product.
Systems Engineer
Intrust ITInformation Technology & Services, 51-200 employees
Usability
Atera
No score
No answers yet
No answers on this topic
Auvik
Auvik 7.3
Based on 1 answer
The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesReliability and Availability
Atera
No score
No answers yet
No answers on this topic
Auvik
Auvik 9.1
Based on 1 answer
We have never had a major outage or impact that was noticeable.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesPerformance
Atera
No score
No answers yet
No answers on this topic
Auvik
Auvik 8.2
Based on 1 answer
Pages can be slow to load on larger sites but tends to be fine for most clients.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesSupport Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Auvik
Auvik 9.2
Based on 3 answers
Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employeesAlternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesAuvik
Coding your own network monitors won't scale up without a team. I would rather do less work for more time aka money. What's more to say here, Auvik is a GUI, Monitor, Reporting system, Remote access tool, Password storage, mass tool, and more all in one, well worth the price tag.
Managed Services Engineer
LogicallyInformation Technology & Services, 201-500 employees
Scalability
Atera
No score
No answers yet
No answers on this topic
Auvik
Auvik 9.1
Based on 1 answer
Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesReturn on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesAuvik
- the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
Platform Operations Consultant
ADITSInformation Technology & Services, 11-50 employees