Likelihood to Recommend
Organizations seeking to strengthen their IT security posture can benefit from Atera's security features. The platform's vulnerability scanning, patch management, and endpoint security capabilities help identify, remediate, and prevent security threats. Atera's reporting features provide insights into security risks and compliance status, enabling organizations to make informed decisions to improve their overall security posture.
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Auvik is well suited for managed service customers and small-scale SMB customers who do not have enough technical resource to manage and monitor their network. Also for customer who has distributed networks spreaded across worldwide or nation wide, Auvik is well suited since it does not need any on-premise setup at each site except for a collector. For customer who has already adopted and used cloud network and hosting services, Auvik is better as Auvik is also fully cloud based offering
Read full review Pros Support, if you need them they are there and they always have the answers you need. The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out. I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback. The shared script library is an amazing resource for troubleshooting and streamlining. The development teams are open to adding features and have done so frequently based on user requests. Read full review Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues. Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture. Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well. Read full review Cons Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Read full review The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice. Better global settings that can be pushed to multiple client organizations Security groups/RBAC for user permissions across multiple clients Ability to change the URL Read full review Likelihood to Renew
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Because it's an amazing product.
Read full review Usability
Atera is designed very user-friendly for IT teams to quickly identify and resolve issues before they become major problems with automated administrative tasks and saves lots of time, real-time monitoring helps monitor all the devices through the central console and offers a range of features and tools to help streamline IT management, including ticket management and patch management.
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The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
Read full review Reliability and Availability
We have never had a major outage or impact that was noticeable.
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Pages can be slow to load on larger sites but tends to be fine for most clients.
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Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
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Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, you might add systems that are going to be quickly retired once you get a lay of the land. Having no extra cost for that, frees you up to analyze every nook & cranny of a network. This has been huge for us.
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Auvik can stand up against any of the big network management and monitoring solutions on the market. I've implemented and used SolarWinds at many organizations for over 15 years. The paradigm that SolarWinds,
, Prime, etc., work under is completely different than Auvik. It's apparent that Auvik was aiming to solve a different problem and built that solution from the ground up. For any organization responsible for multiple other organizations' infrastructure, Auvik is invaluable in comparison to the other products listed.
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Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
Read full review Return on Investment Time is money, and Atera has saved us a significant amount of time in supporting our customers. Before Atera, we would have to walk to the office of where the issue is to be able to fix even the most simple of tasks. And more often than not, it would actually take more time to walk to/from these locations that it took to resolve the issue itself. Now, with the ability of remote support, we can easily jump into a computer and resolve the issue instantly. Atera has also helped us to save money through the integration of Emsisoft Antivirus. Previously we would have to buy a set number of licenses for all of our devices upfront for a whole year, whether we used that many or not. Now with the integration of Emsisoft, we now only have to pay $1 per install per month. We have recently implemented this at our site so we have not been able to determine the exact amount of money saved, but at this rate it is looking like we will be saving thousands! Read full review the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting. Read full review ScreenShots