What users are saying about
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55 Ratings
4 Ratings

Atera

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55 Ratings
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Score 9 out of 100
4 Ratings
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Score 7 out of 100

Likelihood to Recommend

Atera

Atera is perfect for organizations of any size. The single rate pricing allows for a small IT department to manage multiple sites easily while not breaking the bank. Inside a larger organization, users can be added to assist with the workload and still get the unlimited agents to deploy out making the cost vs reward very low.
Michael Kubelka | TrustRadius Reviewer

Auvik

Auvik is a great tool for discovering the details and eccentricities of your or your customer's networks. It truly is a tool I didn't know I needed and now I can't live without. Immediately after deploying it I was able to proactively identify some network pain points that allowed me to correct multiple network deficiencies and create happier customers without even realizing they were having problems (slow network speeds, congested ports). Onboarding and ongoing support are top notch. They really don't just "throw you to the wolves," though that being said, the complexity of the product does merit taking the onboarding and initial setup seriously and not just going with a "deploy and go" type of scenario, but that's strictly because of the scope and feature set that the product offers.
Drew Hackworth | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.5
Auvik
Remote monitoring
Atera
8.3
Auvik
Network device monitoring
Atera
8.3
Auvik
Multiple Server Monitoring
Atera
8.5
Auvik
Multi-device monitoring
Atera
8.9
Auvik
Automated alerts and notifications
Atera
8.8
Auvik

Management Tasks

Atera
8.0
Auvik
Patch Management
Atera
8.4
Auvik
Service configuration management
Atera
7.5
Auvik
Software and hardware inventory
Atera
8.1
Auvik
Policy-based automation
Atera
8.1
Auvik

Reporting

Atera
7.6
Auvik
Performance data reports
Atera
8.1
Auvik
Customizable reporting
Atera
7.8
Auvik
Data visualization
Atera
7.5
Auvik
Risk analysis
Atera
7.1
Auvik

Security

Atera
7.5
Auvik
Data backup and recovery
Atera
7.4
Auvik
Antivirus and malware management
Atera
7.3
Auvik
Adinistraor access control
Atera
8.0
Auvik

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Auvik

  • Setup is easy
  • Integrates with Connectwise
  • Integrates with IT Glue
Jeff Aiken | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Auvik

  • SNMP traps (not an advertised feature)
  • Endpoint monitoring (not an advertised feature)
Drew Hackworth | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Auvik

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Auvik

No score
No answers yet
No answers on this topic

Alternatives Considered

Atera

Atera pricing is per technician and not per device which can literally save thousands of dollars annually. Atera is not as complicated and time-consuming to learn and use. Atera does not have a bunch of features that a small MSP business would not use and yet has to pay for.
Rich Lusk | TrustRadius Reviewer

Auvik

Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.
Jeff Aiken | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Auvik

  • Better customer experiences
  • Simplicity addressing network concerns
  • Automated network discovery and documentation
Drew Hackworth | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Auvik

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Auvik Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison