What users are saying about
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Top Rated
78 Ratings
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Top Rated
105 Ratings

Atera

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Top Rated
78 Ratings
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Score 8.7 out of 100

Auvik

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Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.4

    Atera

    84%

    Auvik

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.8
    88%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.6
    86%
    50 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.6

    Atera

    76%

    Auvik

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    7.7
    77%
    49 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.5
    75%
    43 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    7.9

    Atera

    79%

    Auvik

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.3
    83%
    45 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.6
    76%
    41 Ratings
    N/A
    0 Ratings

    Data visualization

    7.6
    76%
    42 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.5

    Atera

    75%

    Auvik

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.3
    73%
    25 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.5
    75%
    32 Ratings
    N/A
    0 Ratings

    Administrator access control

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Network Performance Monitoring

    Atera

    Feature Set Not Supported
    N/A
    7.6

    Auvik

    76%
    Auvik ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    8.1
    81%
    82 Ratings

    Network monitoring

    N/A
    0 Ratings
    8.3
    83%
    82 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    7.5
    75%
    65 Ratings

    Alerts

    N/A
    0 Ratings
    7.9
    79%
    81 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.2
    72%
    67 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.1
    71%
    50 Ratings

    Network mapping

    N/A
    0 Ratings
    8.0
    80%
    80 Ratings

    Customizable reports

    N/A
    0 Ratings
    6.8
    68%
    59 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.3
    73%
    66 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    7.6
    76%
    76 Ratings

    Attribute Ratings

    • Auvik is rated higher in 1 area: Support Rating
    • Atera and Auvik are tied in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.7

    Atera

    87%
    52 Ratings
    8.7

    Auvik

    87%
    95 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    9.1

    Auvik

    91%
    1 Rating

    Usability

    Atera

    N/A
    0 Ratings
    7.3

    Auvik

    73%
    1 Rating

    Availability

    Atera

    N/A
    0 Ratings
    9.1

    Auvik

    91%
    1 Rating

    Performance

    Atera

    N/A
    0 Ratings
    8.2

    Auvik

    82%
    1 Rating

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    9.2

    Auvik

    92%
    3 Ratings

    Product Scalability

    Atera

    N/A
    0 Ratings
    9.1

    Auvik

    91%
    1 Rating

    Likelihood to Recommend

    Atera

    Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
    Caleb Yankus | TrustRadius Reviewer

    Auvik

    We find Auvik is well suited for smaller networks. Larger networks tend to get cluttered in the dashboard. You can zoom in but the 64,000 foot view can look overwhelming. The ability to filer network segments was eyeopening in the presentation and will be something we will likely start following up on
    Tim Smith | TrustRadius Reviewer

    Pros

    Atera

    • Patch management is very good. Easy to use and very accurate.
    • Hardware monitoring is good and alerts are on time - we always know what is happening.
    • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
    Kallie Koortz | TrustRadius Reviewer

    Auvik

    • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
    • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
    • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
    Anonymous | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Auvik

    • Feature request platform needs more management, I see lots of duplicates.
    • Pressing enter after typing my password should move to the 2FA screen, seems like an easy fix but still not.
    • Deploy on an RPi! Making sub-100$ Auvik appliances would be great instead of relying on workstations or containers.
    Marc-André Largie | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $79 Per Technician

    Atera Editions & Modules

    Edition
    Pro$791
    Growth$1191
    Power$1491
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Auvik

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Auvik Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Auvik

    Auvik 9.1
    Based on 1 answer
    Because it's an amazing product.
    Matt Kopp | TrustRadius Reviewer

    Usability

    Atera

    No score
    No answers yet
    No answers on this topic

    Auvik

    Auvik 7.3
    Based on 1 answer
    The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Atera

    No score
    No answers yet
    No answers on this topic

    Auvik

    Auvik 9.1
    Based on 1 answer
    We have never had a major outage or impact that was noticeable.
    Anonymous | TrustRadius Reviewer

    Performance

    Atera

    No score
    No answers yet
    No answers on this topic

    Auvik

    Auvik 8.2
    Based on 1 answer
    Pages can be slow to load on larger sites but tends to be fine for most clients.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Auvik

    Auvik 9.2
    Based on 3 answers
    Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Auvik

    Coding your own network monitors won't scale up without a team. I would rather do less work for more time aka money. What's more to say here, Auvik is a GUI, Monitor, Reporting system, Remote access tool, Password storage, mass tool, and more all in one, well worth the price tag.
    Sean Grossnicklaus | TrustRadius Reviewer

    Scalability

    Atera

    No score
    No answers yet
    No answers on this topic

    Auvik

    Auvik 9.1
    Based on 1 answer
    Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Auvik

    • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
    Brad Kiehne | TrustRadius Reviewer

    Screenshots

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