What users are saying about
16 Ratings
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Top Rated
117 Ratings
16 Ratings
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Score 8.5 out of 100

SolarWinds Pingdom

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Top Rated
117 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Aternity Digital Experience Management is rated higher in 1 area: Support Rating
  • SolarWinds Pingdom is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Aternity

85%
6 Ratings
8.9

SolarWinds Pingdom

89%
64 Ratings

Likelihood to Renew

Aternity

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
4 Ratings

Usability

Aternity

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
7 Ratings

Performance

Aternity

N/A
0 Ratings
6.0

SolarWinds Pingdom

60%
2 Ratings

Support Rating

9.1

Aternity

91%
4 Ratings
8.1

SolarWinds Pingdom

81%
59 Ratings

Likelihood to Recommend

Aternity

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.
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SolarWinds

I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
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Pros

Aternity

  • Root cause finding/remediation (it goes beyond analysis).
  • Shows latency between applications and servers.
  • Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.
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SolarWinds

  • The alerts are very responsive offering quite detailed timing information
  • The UI for reports is very clear and set up of reports is very intuitive
  • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
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Cons

Aternity

  • The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
  • Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool
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SolarWinds

  • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
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Pricing Details

Aternity

Starting Price

Editions & Modules

Aternity editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SolarWinds Pingdom

    Starting Price

    $14.95 per month

    Editions & Modules

    SolarWinds Pingdom editions and modules pricing
    EditionModules
    Synthetic Monitoring101
    Real User Monitoring102
    EnterpriseCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    View Pricing Details

    Likelihood to Renew

    Aternity

    No answers on this topic

    SolarWinds

    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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    Usability

    Aternity

    No answers on this topic

    SolarWinds

    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
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    Performance

    Aternity

    No answers on this topic

    SolarWinds

    Interface is unnecessarily complicated and frequently responds slowly.
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    Support Rating

    Aternity

    The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us
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    SolarWinds

    Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
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    Alternatives Considered

    Aternity

    There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.
    Read full review

    SolarWinds

    1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
    2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
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    Return on Investment

    Aternity

    • This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
    • This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
    • Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.
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    SolarWinds

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
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    Screenshots

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