athenaCollector vs Prime Suite EHR

Likelihood to Recommend

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.

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Verified User

Manager in Professional Services

Medical Practice Company, 501-1000 employees

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Feature Rating Comparison

athenaCollector

Prime Suite EHR

Coding

athenaCollector

Prime Suite EHR

Automated appointment reminders

Multi-location support

athenaCollector

Prime Suite EHR

Charting / document management

Templates

Patient portal

Mobile/tablet support

Integration with other EMR and PM systems

E-prescribing

athenaCollector

Prime Suite EHR

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

athenaCollector

Prime Suite EHR

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Ease of scheduling appointments, checking patients in, and entering charges.
The system is very user friendly and navigation throughout the system is not complicated.
Reporting tools are setup in a format that the average user can use.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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It is a trusty software that does not crash or glitch very often
It is very secure
I can use it from different locations

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Andrew McClean

Sr. Community Outreach Associate

Oak Street HealthHospital & Health Care, 1001-5000 employees

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Cons

Reporting for payer contract variances is weak for an organization as large as ours.
Custom report development can get pricey and take some time to develop.
A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Speed, it continues getting slower and slower with each new upgrade.
Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.

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David Judice

IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

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Alternatives Considered

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

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Verified User

Manager in Professional Services

Medical Practice Company, 501-1000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Rating Summary

athenaCollector

Prime Suite EHR

Likelihood to Recommend