What users are saying about
3 Ratings
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Score 8 out of 100
3 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaCollector
Prime Suite EHR
8.0
Coding
athenaCollector
Prime Suite EHR
8.0

Patient Scheduling

athenaCollector
Prime Suite EHR
10.0
Automated appointment reminders
athenaCollector
Prime Suite EHR
10.0
Multi-location support
athenaCollector
Prime Suite EHR
10.0

Electronic Medical Records

athenaCollector
Prime Suite EHR
6.6
Charting / document management
athenaCollector
Prime Suite EHR
7.8
Templates
athenaCollector
Prime Suite EHR
6.7
Patient portal
athenaCollector
Prime Suite EHR
7.9
Mobile/tablet support
athenaCollector
Prime Suite EHR
3.1
Integration with other EMR and PM systems
athenaCollector
Prime Suite EHR
5.0
E-prescribing
athenaCollector
Prime Suite EHR
9.0

Medical Security and Privacy

athenaCollector
Prime Suite EHR
9.8
HIPAA compliance
athenaCollector
Prime Suite EHR
9.6
Role-based permission levels
athenaCollector
Prime Suite EHR
9.6
Data backups and redundancy
athenaCollector
Prime Suite EHR
10.0
Local mode / networking failsafe
athenaCollector
Prime Suite EHR
10.0

Workflow and Scale

athenaCollector
Prime Suite EHR
9.6
Task tracking
athenaCollector
Prime Suite EHR
10.0
Specialty-specific workflows
athenaCollector
Prime Suite EHR
10.0
Multi-office / multi-physician capabilities
athenaCollector
Prime Suite EHR
8.9

Pros

athenaCollector

  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

athenaCollector

  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Alternatives Considered

athenaCollector

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaCollector

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Prime Suite EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

athenaCollector
9.0
Prime Suite EHR
5.6

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