What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 4 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Billing and Claims Management
athenaCollector
Feature Set Not Supported
N/A
8.0
Prime Suite EHR
80%
Prime Suite EHR ranks higher in 1/1 features
Prime Suite EHR ranks higher in 1/1 features
Coding
N/A
0 Ratings
8.0
80%
2 Ratings
Patient Scheduling
athenaCollector
Feature Set Not Supported
N/A
10.0
Prime Suite EHR
100%
Prime Suite EHR ranks higher in 2/2 features
Prime Suite EHR ranks higher in 2/2 features
Automated appointment reminders
N/A
0 Ratings
10.0
100%
2 Ratings
Multi-location support
N/A
0 Ratings
10.0
100%
2 Ratings
Electronic Medical Records
athenaCollector
Feature Set Not Supported
N/A
6.6
Prime Suite EHR
66%
Prime Suite EHR ranks higher in 6/6 features
Prime Suite EHR ranks higher in 6/6 features
Charting / document management
N/A
0 Ratings
7.8
78%
3 Ratings
Templates
N/A
0 Ratings
6.7
67%
3 Ratings
Patient portal
N/A
0 Ratings
7.9
79%
3 Ratings
Mobile/tablet support
N/A
0 Ratings
3.1
31%
2 Ratings
Integration with other EMR and PM systems
N/A
0 Ratings
5.0
50%
1 Rating
E-prescribing
N/A
0 Ratings
9.0
90%
2 Ratings
Medical Security and Privacy
athenaCollector
Feature Set Not Supported
N/A
9.8
Prime Suite EHR
98%
Prime Suite EHR ranks higher in 4/4 features
Prime Suite EHR ranks higher in 4/4 features
HIPAA compliance
N/A
0 Ratings
9.6
96%
6 Ratings
Role-based permission levels
N/A
0 Ratings
9.6
96%
3 Ratings
Data backups and redundancy
N/A
0 Ratings
10.0
100%
2 Ratings
Local mode / networking failsafe
N/A
0 Ratings
10.0
100%
2 Ratings
Workflow and Scale
athenaCollector
Feature Set Not Supported
N/A
9.6
Prime Suite EHR
96%
Prime Suite EHR ranks higher in 3/3 features
Prime Suite EHR ranks higher in 3/3 features
Task tracking
N/A
0 Ratings
10.0
100%
3 Ratings
Specialty-specific workflows
N/A
0 Ratings
10.0
100%
2 Ratings
Multi-office / multi-physician capabilities
N/A
0 Ratings
8.9
89%
3 Ratings
Attribute Ratings
- athenaCollector is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
athenaCollector
90%
1 Rating
5.6
Prime Suite EHR
56%
3 Ratings
Likelihood to Recommend
athenaCollector
athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesPrime Suite EHR
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.

Verified User
Manager in Professional Services
Medical Practice Company, 501-1000 employeesPros
athenaCollector
- Ease of scheduling appointments, checking patients in, and entering charges.
- The system is very user friendly and navigation throughout the system is not complicated.
- Reporting tools are setup in a format that the average user can use.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesPrime Suite EHR
- It is a trusty software that does not crash or glitch very often
- It is very secure
- I can use it from different locations
Sr. Community Outreach Associate
Oak Street HealthHospital & Health Care, 1001-5000 employees
Cons
athenaCollector
- Reporting for payer contract variances is weak for an organization as large as ours.
- Custom report development can get pricey and take some time to develop.
- A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesPrime Suite EHR
- Speed, it continues getting slower and slower with each new upgrade.
- Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
- Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Pricing Details
athenaCollector
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Prime Suite EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Alternatives Considered
athenaCollector
The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesPrime Suite EHR
I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

Verified User
Manager in Professional Services
Medical Practice Company, 501-1000 employees