19 Ratings
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Score 6.7 out of 100
9 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

I think it is great in any case where you need it for scheduling but especially for medical scheduling. It allows for commenting and enough room to type in specific diagnosis etc. It also allows for different appointment types and lengths depending on the appointment that the client needs. It allows for a lot of leeway and a lot of room for movement within the own company.
Kelly Ferriter | TrustRadius Reviewer

Dentrix

Dentrix focuses on the needs of dental practices, and makes it a good candidate for smaller organizations. Larger enterprises should consider integration with other systems, and the complexity involved there. The system also looks and feels a little dated due to the user interface. A modern interface and rebranding would be a nice-to-have.
Anonymous | TrustRadius Reviewer

Pros

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell | TrustRadius Reviewer

Dentrix

  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
Anonymous | TrustRadius Reviewer

Cons

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
Anonymous | TrustRadius Reviewer

Dentrix

  • Room for improvement with customization. Wish there were more options for personal settings.
  • Some times it feels there is too many places to put information. Patient Chart, document center, journal, ledger, and patient chart. We have a little bit of miscommunication in our office as to where to find information. Should be able to take any information and plug into all areas it pertains to.
  • Letters are very confusing and could be a little easier to integrate.
  • Unscheduled treatment plan report does not show that patients have already appointed for some on the treatment list
  • Dates on notes allows you to change the date to whatever you would like. For example the doctor did notes for a patient and by accident changed the date to the the upcoming year and signed it. Now that note is a year in advance and because she signed it theres nothing we can do but append it. You shouldn't be able to go ahead for the clinical notes date.
Debra Reiner | TrustRadius Reviewer

Support Rating

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

Dentrix

Dentrix 8.0
Based on 2 answers
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
Anonymous | TrustRadius Reviewer

Alternatives Considered

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
Anonymous | TrustRadius Reviewer

Dentrix

Best of the ones I've looked at. Dentrix has a cloud version I'm going to look at.
Loyd Dowd, DDS FICOI MCSD | TrustRadius Reviewer

Return on Investment

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • Allows us to see missed appointments so we can see why clients have missed them and rescheduling them in a timely manner.
  • We receive penalty fees for multiple missed appointments tracked by the system.
  • Seeing patterns and trends and how we can improve.
Kelly Ferriter | TrustRadius Reviewer

Dentrix

  • Dentrix is a good solid platform to use and we rely heavily on it.
  • Dentrix is so advanced and has lots to offer, but we don't know half of what it can do.
  • It is a nice thought that there are many 3rd party applications that work with Dentrix to give you a broader and more fulfilling way to run your business.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dentrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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