Likelihood to Recommend
For companies that are already using other
Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management,
Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
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Any business seeking to secure access to their corporate resources by adding that additional authentication layer. It's essential now - phishing scams are rampant and are generally unstoppable. Remote work is the norm and, whether it's hybrid or fully remote, it needs to be controlled. Cisco Secure Access by Duo is a simple, lightweight, and highly effective method of achieving what is quickly becoming "table-stakes" in the cyber security realm.
Computer and Information Systems Manager
Read full review Pros It is very easy for users to create tickets Standing up atlassian crowd is a breeze Not having to manage any hardware infrastructure is great Read full review It integrates very well with multiple products such as M365 and VMware It allows for multiple security options including hardware tokens and a phone app If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard Read full review Cons Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd. Linux support was there as it was built mostly to support Windows based systems Documentation was supported but most issues we had required us to contact Atlassian support. Read full review If you need to integrate some legacy applications to Cisco Secure Access by Duo, it's not easy. If you want to have more detailed information and reports, you need to pay more for the licensing. The basic option is not enough. A constraint could be that each employee has to install it on their personal smartphone, which some don't like. But, there is an alternative using SMS, although sometimes it takes too long to receive the message. Read full review Likelihood to Renew
There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
Founder // Freelance Digital Marketing Consultant
Read full review Usability
I believe this is one of the most popular methods of authentication and it works for us. I haven’t had any issues since I set up my account and I have been able to use it even abroad during business trips. Overall a great experience and I would recommend it to someone looking to protect clients' sensitive data
Read full review Reliability and Availability
In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
Read full review Support Rating
Overall, support is good, you get quick responses from
's official support system, and documentation is decent enough for you to find what you need.
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Most of my support has come from the pre-sales side, as I haven't done much with post-sales support. The engineer was helpful, though it would have been even better if he had more production experience. Hopefully the backing by Cisco will give Duo support the deep bench that one would expect out of Cisco.
Read full review Implementation Rating
Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
Read full review Alternatives Considered
These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of
Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
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I think that Duo is better than SecureAuth because the interface is better. I like the usability better and I like the design and functionality better. I wasn't involved in the selection process and initially didn't want to make the switch because I had heard some complaints about Duo but now that I have used it for a couple of years I would definitely say it is better than what I was using.
Read full review Return on Investment New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users. The positives are always with the end user, which I have to say, Crowd was able to accomplish. Read full review Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information. Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices. Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time. Read full review ScreenShots