What users are saying about
3 Ratings
40 Ratings
3 Ratings
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Score 8.7 out of 100
40 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Auryc

Our team did not have a dedicated person in-house who focused on building reports and analyzing user behavior. Although the platform is very good at allowing us to watch individual users and find general trends and user flows, I wish it was easier to generate automated reports that would provide regular insights or recommendations.
Anonymous | TrustRadius Reviewer

Quantum Metric

If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Jess Johnson | TrustRadius Reviewer

Pros

Auryc

  • Feedback collection.
  • Screen recordings for trouble shooting.
  • Heatmaps.
Anonymous | TrustRadius Reviewer

Quantum Metric

  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
Erica D'Aloia | TrustRadius Reviewer

Cons

Auryc

  • Nothing that I dislike in specific.
  • However, it would be nice to have better and exhaustive support guides/user manuals to help create custom reports and use the tool more effecively.
  • The dashboard could be slightly better as too much data can be overwhelming at times.
SAIKIRTHIKA KRISHNAMOORTHY | TrustRadius Reviewer

Quantum Metric

  • Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
  • Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
  • Improve rendering of user sessions. Too many of them don't work properly.
Ryan Caplin | TrustRadius Reviewer

Likelihood to Renew

Auryc

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 7.5
Based on 2 answers
Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
Enrique Membreno | TrustRadius Reviewer

Usability

Auryc

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 7.6
Based on 13 answers
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
Salil Chatrath | TrustRadius Reviewer

Support Rating

Auryc

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 8.7
Based on 63 answers
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
Ben Anderson | TrustRadius Reviewer

Alternatives Considered

Auryc

Auryc has a lot more features than Hotjar. The screen recordings have been great which Hotjar didn't have. Hotjar didn't track the site speed spikes or the NPS score.
Anonymous | TrustRadius Reviewer

Quantum Metric

We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
Bill Saffold | TrustRadius Reviewer

Return on Investment

Auryc

  • I'm not sure what tangible benefit Auryc provided other than some validation of flows.
  • Insights on error handing and supporting us to improve the experience.
  • The platform did help us focus our effort on the breakpoints that had the most impact on our bottom line.
Anonymous | TrustRadius Reviewer

Quantum Metric

  • It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
  • Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.
Rubeena Shaikh | TrustRadius Reviewer

Screenshots

Pricing Details

Auryc

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Quantum Metric

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Add comparison