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120 Ratings

Avaya Cloud Office

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120 Ratings
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Score 7.7 out of 100
10 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Sangoma Switchvox is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
54 Ratings
10.0

Sangoma Switchvox

100%
2 Ratings

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings

Sangoma Switchvox

N/A
0 Ratings

Support Rating

8.8

Avaya Cloud Office

88%
50 Ratings
9.0

Sangoma Switchvox

90%
2 Ratings

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings

Sangoma Switchvox

N/A
0 Ratings

Likelihood to Recommend

Avaya

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
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Sangoma

Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
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Pros

Avaya

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
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Sangoma

  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
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Cons

Avaya

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
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Sangoma

  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
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Pricing Details

Avaya Cloud Office

Starting Price

$19.99 per month per user

Editions & Modules

Avaya Cloud Office editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Sangoma Switchvox

    Starting Price

    Editions & Modules

    Sangoma Switchvox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Avaya

      I would like to have better communication with the support teams and do not want to have to port to a new system.
      Read full review

      Sangoma

      No answers on this topic

      Support Rating

      Avaya

      I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
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      Sangoma

      I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
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      Implementation Rating

      Avaya

      Seemless implementation with La Cappa
      Read full review

      Sangoma

      No answers on this topic

      Alternatives Considered

      Avaya

      No answers on this topic

      Sangoma

      I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
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      Return on Investment

      Avaya

      • Quick and easy calls so we can provide quick and easy help for users.
      • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
      • negative would be not all the users use Avaya because of other communication methods.
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      Sangoma

      • Ease of forwarding calls when out of office has been a life-saver.
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