Avaya Experience Platform vs. MightyCall
Avaya Experience Platform vs. MightyCall
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
MightyCall | Small Businesses (1-50 employees) | MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and… | $15 per month per user |
Avaya Experience Platform | MightyCall | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | Core - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | MightyCall | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Avaya Experience Platform | MightyCall | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Avaya Experience Platform | MightyCall | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | MightyCall | |
---|---|---|
Likelihood to Recommend | 8.7 (52 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | MightyCall | |
---|---|---|
Likelihood to Recommend | Avaya | MightyCall |
Pros | Avaya | MightyCall No answers on this topic |
Cons | Avaya | MightyCall No answers on this topic |
Likelihood to Renew | Avaya | MightyCall No answers on this topic |
Usability | Avaya | MightyCall No answers on this topic |
Support Rating | Avaya | MightyCall No answers on this topic |
Implementation Rating | Avaya | MightyCall No answers on this topic |
Alternatives Considered | Avaya | MightyCall |
Return on Investment | Avaya | MightyCall No answers on this topic |
ScreenShots | MightyCall Screenshots |