AWS Cloud9 vs. NiCE CXone

When I am working with a large team of developers. Also, when a security policy, you are not allowed to install any app on your laptop. Cloud 9 is well integrated with Cloud commit. So we don't have to spend time in configurations.

Incentivized

NICE CXone Mpower offers a great suite of products and tools appropriate for contact centers. It is a one stop shop for all of the monitoring, scheduling, reporting, and quality tools a large or small contact center may need. It is very feature rich and has many components, some of which we haven't even grown to adopt yet but may in the near future.

Incentivized

• It provides an extremely intuitive and easy-to-use interface, so adapting to it does not take much time.
• It contains the most common programming languages.
• It allows the export of files, either directly to the repository or to the team where you want it.
• It is housed in the cloud so you can work with it from anywhere.
• Allows you to share code or work on them with others in real-time.
• Does not require installation.

• Organizes everyone's interactions within the platform
• Shows interactions real time with productivity stats
• Makes Chat/Call quality a breeze with customizable quality forms
• Easy to share an interaction within the company for others to review
• Keeps everyone on track with scheduled lunches/breaks/meetings so you don't have to remember yourself and never miss another event again!

Incentivized

• Confusing documentation - AWS's documentation remains quite confusing, and the layout of other services/settings that you have to use with Cloud9 can be a bit of a handful.
• Sometimes slow - As the size of a project increases, the editor gets increasingly slower, and starts slowing down the browser overall.
• Long setup process - The setup for Cloud9 can be hard and tough, especially since the documentation is quite hard to understand.

Incentivized

• There can be changes in interface of the app, however it's still very good
• I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
• Hardly to find any other :)

Incentivized

Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.

Incentivized

The interface for Cloud9 needs some improvement. It is simply not as powerful and intelligent as a local text editor would be and thus it lacks the capabilities of fast filling when coding. Otherwise, I think it has a fair interface that they have tried mimicking an IDE.

Incentivized

The lack of written SOPs makes some features (WFM / Performance management) very difficult to use. The training provided by NICE is extensive, but it's hard to remember everything shared in the hour. We spend so much time on the platform just trying to figure out how to use the features; it would be much easier with written instructions and screenshots.

Incentivized

NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

Incentivized

NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

Incentivized

Customer support is managed by the Cloud support team. I won't be able to comment on details, but it's fast.

inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.

Incentivized

The In-person training was fine for a general overview. I think it would have been really helpful to have a review of pre-built reports and how to use them as tools.

Incentivized

I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.

Incentivized

We love the use of our new tools. However, NICE staff turnover was frustrating. We lost ground each time a new team took over. Some people were good some were not as much. Some people did great training while others were not as helpful

Incentivized

[AWS] Cloud9 offers specific features not available in the competition: Code collaboration using the chat features is the highlight which sets it apart. [The] code completion feature makes [it] very similar to the offline IDE like eclipse. It's much easier to use compared to Codeanywhere. It provides terminal access to EC2 instances and hence other amazon services.

Incentivized

When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.

Incentivized

I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.

Incentivized

• We save time since we do not need to configure files or our equipment.
• We have the most appropriate tools for software development in one place.
• We can work from anywhere so if that day we could not get to our office or something we can do from home.
• We can code with a single browser.

Incentivized

• NICE CXone has allowed us the ability to, on specific teams, not have to back fill positions due to attrition.
• NICE CXone has provided us insight into data metrics that we did not have before.
• NICE CXone provides us with visibility into the productivity of our offshore agents which we did NOT have prior to our partnership.

Incentivized