17 Ratings
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Score 7.7 out of 100
11 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Barracuda Managed Workplace RMM

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Broadcom Unified Infrastructure Management

Well Suited:- Multiple units (you may split Nimsoft per Groups, companies, etc.)- When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data)Less appropriate:- If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application)- If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Barracuda Managed Workplace RMM
8.6
Broadcom Unified Infrastructure Management
Remote monitoring
Barracuda Managed Workplace RMM
8.5
Broadcom Unified Infrastructure Management
Network device monitoring
Barracuda Managed Workplace RMM
8.2
Broadcom Unified Infrastructure Management
Multiple Server Monitoring
Barracuda Managed Workplace RMM
9.2
Broadcom Unified Infrastructure Management
Multi-device monitoring
Barracuda Managed Workplace RMM
9.2
Broadcom Unified Infrastructure Management
Automated alerts and notifications
Barracuda Managed Workplace RMM
8.0
Broadcom Unified Infrastructure Management

Management Tasks

Barracuda Managed Workplace RMM
7.2
Broadcom Unified Infrastructure Management
Patch Management
Barracuda Managed Workplace RMM
6.3
Broadcom Unified Infrastructure Management
Service configuration management
Barracuda Managed Workplace RMM
6.5
Broadcom Unified Infrastructure Management
Software and hardware inventory
Barracuda Managed Workplace RMM
8.1
Broadcom Unified Infrastructure Management
Policy-based automation
Barracuda Managed Workplace RMM
7.8
Broadcom Unified Infrastructure Management

Reporting

Barracuda Managed Workplace RMM
7.1
Broadcom Unified Infrastructure Management
Performance data reports
Barracuda Managed Workplace RMM
7.5
Broadcom Unified Infrastructure Management
Customizable reporting
Barracuda Managed Workplace RMM
7.8
Broadcom Unified Infrastructure Management
Data visualization
Barracuda Managed Workplace RMM
6.6
Broadcom Unified Infrastructure Management
Risk analysis
Barracuda Managed Workplace RMM
6.6
Broadcom Unified Infrastructure Management

Security

Barracuda Managed Workplace RMM
7.1
Broadcom Unified Infrastructure Management
Data backup and recovery
Barracuda Managed Workplace RMM
7.0
Broadcom Unified Infrastructure Management
Antivirus and malware management
Barracuda Managed Workplace RMM
5.9
Broadcom Unified Infrastructure Management
Adinistraor access control
Barracuda Managed Workplace RMM
8.3
Broadcom Unified Infrastructure Management

Pros

Barracuda Managed Workplace RMM

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Broadcom Unified Infrastructure Management

  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
Anonymous | TrustRadius Reviewer

Cons

Barracuda Managed Workplace RMM

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Broadcom Unified Infrastructure Management

  • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
  • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
Abe Shaker | TrustRadius Reviewer

Likelihood to Renew

Barracuda Managed Workplace RMM

No score
No answers yet
No answers on this topic

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 1 answer
Meets our business requirements
Anonymous | TrustRadius Reviewer

Usability

Barracuda Managed Workplace RMM

No score
No answers yet
No answers on this topic

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 1 answer
Easy to configure and use.
Anonymous | TrustRadius Reviewer

Support Rating

Barracuda Managed Workplace RMM

Barracuda Managed Workplace RMM 5.6
Based on 3 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 2 answers
Exceed Expectations.
Anonymous | TrustRadius Reviewer

Implementation Rating

Barracuda Managed Workplace RMM

No score
No answers yet
No answers on this topic

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 2 answers
Plan it out based on your requirements.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Barracuda Managed Workplace RMM

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Broadcom Unified Infrastructure Management

All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
Todd Adams | TrustRadius Reviewer

Return on Investment

Barracuda Managed Workplace RMM

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Broadcom Unified Infrastructure Management

  • Alert noise has considerably reduced.
  • Ability to integrate directly with Spectrum is quite useful.
  • Configuration of alerts through multiple interfaces is somewhat confusing.
Anonymous | TrustRadius Reviewer

Pricing Details

Barracuda Managed Workplace RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Broadcom Unified Infrastructure Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Barracuda Managed Workplace RMM
7.7
Broadcom Unified Infrastructure Management
7.1

Likelihood to Renew

Barracuda Managed Workplace RMM
Broadcom Unified Infrastructure Management
9.0

Usability

Barracuda Managed Workplace RMM
Broadcom Unified Infrastructure Management
9.0

Support Rating

Barracuda Managed Workplace RMM
5.6
Broadcom Unified Infrastructure Management
9.0

Implementation Rating

Barracuda Managed Workplace RMM
Broadcom Unified Infrastructure Management
9.0

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